Information to Subscribers. (1) Upon installing initial service to or reconnecting each customer, and upon request thereafter, the Grantee shall advise the customer, in writing, of:
Information to Subscribers. The Facility Agent must:
Information to Subscribers. Franchisee shall furnish each Subscriber at the time service is installed, written instructions that clearly furnish information concerning the procedures for making inquiries or complaints, including the name, address and local telephone number of the employee or employees or agent to whom such inquiries or complaints are to be addressed, and furnish information concerning the Franchising Authority office responsible for administration of the Franchise Agreement with the address and telephone number of the office.
Information to Subscribers. Grantee shall provide written information on each of the following areas at the time of installation of service, at least annually to all Subscribers, and at any time upon request: Products and services offered; Prices and options for programming services and conditions of subscription to programming and other services; Installation and service maintenance policies; Instructions on how to use the cable services; Channel positions of programming carried on the System; Billing and complaint procedures, including the address and telephone number of the City’s cable office; and Subscribers shall be advised of the procedures for resolution of complaints about the quality of the television signal delivered by the Grantee, including the address of the responsible officer of the City. The Grantee shall not exercise deceptive sales procedures when marketing its Cable Television Services within the City. The Grantee shall have the right to market its Cable Services door-to-door during reasonable hours consistent with local ordinances and regulations. Information to the City. The Grantee shall, upon request, provide the City with information which shall describe in detail the Grantee’s compliance with each and every term and provision of this section. The Grantee shall, upon request, provide the City with any standard form residential Subscriber contract utilized by the Grantee. If no such written contract exists, the Grantee shall file with the City a document completely and concisely stating the length and terms of the Subscriber contract offered to customers. Rate and Service Changes. Customers will be notified of any changes in rates, programming services, channel positions, or other information as required by Section 6.6. Grantee shall give customers written notice at least thirty (30) days prior to the change. In addition to the requirement of paragraph (a) of this Section regarding advance notification to Subscribers of any changes in rates, programming services, or channel positions, the Grantee shall give written notice to both Subscribers and the City at least thirty (30) days before implementing any rate or service change. Such notice shall state the precise amount of any rate change and briefly explain in readily understandable fashion the cause of the rate change (e.g., inflation, change in external costs, or the addition/deletion of channels). When the change involves the addition or deletion of channels, each channel added or deleted must be separately...
Information to Subscribers. (a) Grantee shall provide written information on each of the following areas at the time of installation of service, at least annually to all subscribers, and at any time upon request:
