Common use of Informal Grievance Process Clause in Contracts

Informal Grievance Process. 1. It is the intent of the parties to resolve grievances at the lowest possible level and that grievances follow the reporting chain of the employee. The intent to follow the reporting chain does not preclude a Commander/Director/J-Code Director or equivalent from designating an official outside the chain of command as his/her representative to address the issue. a) The grievance may be taken up orally or in writing by the grievant(s) and the Council 169 Local representative with the immediate supervisor. The informal grievance must be initiated within 20 work days from the date the grievant(s) became aware of the act or occurrence that gave rise to the grievance. The first level supervisor will advise the employee and representative if s/he does not have authority to grant the requested relief and within 5 workdays will refer the grievance to the management official who has the authority to address the grievance. The management official hearing the informal grievance will provide a written or oral response within 5 workdays after presentation of the grievance. Informal grievances that are submitted in writing will be responded to in writing. The parties at the local level may develop a form for the submission of grievances. b) If the matter is not satisfactorily resolved in the informal grievance, the grievant may, within 10 workdays, submit the complaint in writing through the formal grievance process.