{"component": "clause", "props": {"groups": [{"snippet": "An \u201cIncident\u201c is an occurrence which poses a deviation from the standard operation of the Exasuite Cluster and which causes an interruption/disturbance of the operation, e.g. a database instance does not accept connections; the backup cannot be generated or one or more hardware components are defective, etc.", "samples": [{"hash": "lyHiL0xg4kE", "uri": "/contracts/lyHiL0xg4kE#incident", "label": "Software License and Service Agreement", "score": 30.5150222778, "published": true}, {"hash": "kVeY8vWLTjm", "uri": "/contracts/kVeY8vWLTjm#incident", "label": "Software License and Service Agreement", "score": 30.1592311859, "published": true}, {"hash": "4atlYX1kfCT", "uri": "/contracts/4atlYX1kfCT#incident", "label": "Software License and Service Agreement", "score": 30.1592311859, "published": true}], "snippet_links": [{"key": "operation-of-the", "type": "clause", "offset": [73, 89]}, {"key": "the-operation", "type": "clause", "offset": [155, 168]}, {"key": "database-instance", "type": "definition", "offset": [177, 194]}, {"key": "hardware-components", "type": "definition", "offset": [270, 289]}], "size": 14, "hash": "a117b877ec53d6b74d1b6195b1201734", "id": 2}, {"snippet": "Inherited means an Illness, disease or condition whose presence is determined by genetic factors.", "samples": [{"hash": "h6InMiMqsdG", "uri": "/contracts/h6InMiMqsdG#incident", "label": "Companioncare Terms and Conditions", "score": 33.8067817688, "published": true}, {"hash": "fMRVw4FrQMx", "uri": "/contracts/fMRVw4FrQMx#incident", "label": "Insurance Policy", "score": 32.5977058411, "published": true}, {"hash": "iPyUwBVE7TR", "uri": "/contracts/iPyUwBVE7TR#incident", "label": "Companioncare Terms and Conditions", "score": 32.5965042114, "published": true}], "snippet_links": [{"key": "an-illness", "type": "clause", "offset": [16, 26]}], "size": 87, "hash": "d4b29dc7961b47740f6c06dc1d04a2a4", "id": 1}, {"snippet": "A specific transaction, occurrence, act or omission, which constitutes the factual basis upon which a charge is based.", "samples": [{"hash": "44jJIeauZGp", "uri": "/contracts/44jJIeauZGp#incident", "label": "Collective Bargaining Agreement", "score": 32.8620300293, "published": true}, {"hash": "1vboEpLGdTx", "uri": "/contracts/1vboEpLGdTx#incident", "label": "Collective Bargaining Agreement", "score": 32.5267944336, "published": true}, {"hash": "3rAFEeL1pg2", "uri": "/contracts/3rAFEeL1pg2#incident", "label": "Collective Bargaining Agreement", "score": 30.5434799194, "published": true}], "snippet_links": [{"key": "specific-transaction", "type": "definition", "offset": [2, 22]}, {"key": "act-or-omission", "type": "definition", "offset": [36, 51]}, {"key": "factual-basis", "type": "clause", "offset": [75, 88]}], "size": 5, "hash": "70014d787f624eea21f2ad19bf754957", "id": 6}, {"snippet": "1. If Contractor becomes aware of an Incident, misuse of PII, or unauthorized disclosure involving any PII, it shall notify LCS within one (1) calendar day and cooperate with LCS regarding recovery, remediation, and the necessity to involve law enforcement, if any.\n2. Unless Contractor can establish that Contractor or any of its Subcontractors is not the cause or source of the Incident, Contractor shall be responsible for the cost of notifying each person whose personal information may have been compromised by the Incident.\n3. Contractor shall determine the cause of an Incident and produce a remediation plan to reduce the risk of incurring a similar type of breach in the future. Contractor shall present its analysis and remediation plan to LCS within ten (10) calendar days of notifying LCS of an Incident. LCS reserves the right to adjust this plan, in its sole discretion. If Contractor cannot produce its analysis and plan within the allotted time, LCS, in its sole discretion, may perform such analysis and produce a remediation plan, and Contractor shall reimburse LCS for the reasonable costs thereof.\n4. Disclosure of PII by Contractor or any Subcontractor for any reason may be cause for legal action by third parties against Contractor, LCS, or their respective agents. Contractor shall indemnify, save, and hold harmless LCS, its employees, and agents against any and all claims, damages, liability, and court awards including costs, expenses, and attorney fees incurred as a result of any act or omission by Contractor, or its employees, agents, Subcontractors, or assignees pursuant to this Addendum. Notwithstanding any other provision of this Contract, Contractor shall be liable to LCS for all direct, consequential, and incidental damages arising from an Incident caused by Contractor or its Subcontractors.\n5. 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Note: not all Information Security Incidents result in a Data Breach.", "samples": [{"hash": "e3OIv59diVU", "uri": "/contracts/e3OIv59diVU#incident", "label": "Request for Offer", "score": 36.4907646179, "published": true}, {"hash": "gJZMOEUsiks", "uri": "/contracts/gJZMOEUsiks#incident", "label": "Technology Services Agreement", "score": 36.1462593079, "published": true}, {"hash": "6ULXe1lIO3z", "uri": "/contracts/6ULXe1lIO3z#incident", "label": "Technology Services Agreement", "score": 36.0619926453, "published": true}], "snippet_links": [{"key": "an-event", "type": "clause", "offset": [3, 11]}, {"key": "availability-of", "type": "clause", "offset": [149, 164]}, {"key": "communication-systems", "type": "clause", "offset": [176, 197]}, {"key": "information-security-incidents", "type": "definition", "offset": [292, 322]}, {"key": "data-breach", "type": "clause", "offset": [335, 346]}], "size": 5, "hash": "0d5640bc8e269dfc334824c75656d03e", "id": 8}, {"snippet": "An event which has all the attributes of an accident, except that no harm was caused to person or property.", "samples": [{"hash": "4fBYPHSOqjh", "uri": "/contracts/4fBYPHSOqjh#incident", "label": "Labor Agreement", "score": 27.1368923187, "published": true}, {"hash": "j6VdZAzAqz5", "uri": "/contracts/j6VdZAzAqz5#incident", "label": "Labor Agreement", "score": 24.6605072021, "published": true}, {"hash": "hzIROrWFDjs", "uri": "/contracts/hzIROrWFDjs#incident", "label": "Collective Bargaining Agreement", "score": 23.9021224976, "published": true}], "snippet_links": [{"key": "an-event", "type": "clause", "offset": [0, 8]}, {"key": "an-accident", "type": "clause", "offset": [41, 52]}, {"key": "no-harm", "type": "clause", "offset": [66, 73]}], "size": 12, "hash": "5a9882bb71a7917bb5c2061040e37797", "id": 3}, {"snippet": "The term \u201cIncident\u201d shall mean any event which is not part of the standard operation of a Service and which causes, or may cause, an interruption to, or a reduction in, the quality of that Service.", "samples": [{"hash": "b7QpEq7Zdef", "uri": "/contracts/b7QpEq7Zdef#incident", "label": "Contract for Project Information Management System", "score": 34.0052337646, "published": true}, {"hash": "fpLCRjwHWez", "uri": "/contracts/fpLCRjwHWez#incident", "label": "Contract Ma 017 18010489", "score": 31.7633285522, "published": true}, {"hash": "e4qhjreJ5sa", "uri": "/contracts/e4qhjreJ5sa#incident", "label": "Contract Ma 017 20011143", "score": 31.2076435089, "published": true}], "snippet_links": [{"key": "the-term", "type": "definition", "offset": [0, 8]}, {"key": "operation-of", "type": "definition", "offset": [75, 87]}, {"key": "reduction-in", "type": "definition", "offset": [155, 167]}], "size": 5, "hash": "67d5e53a326350458b4b52f560644d18", "id": 9}], "next_curs": "ClESS2oVc35sYXdpbnNpZGVyY29udHJhY3Rzci0LEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhFpbmNpZGVudCMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"parents": [["definitions", "Definitions"], ["term", "Term"], ["incident-management", "INCIDENT MANAGEMENT"], ["special-maintenance-terms-and-conditions-for-appliances", "SPECIAL MAINTENANCE TERMS AND CONDITIONS FOR APPLIANCES"], ["miscellaneous", "Miscellaneous"]], "size": 333, "title": "Incident", "children": [["", ""], ["quantity", "QUANTITY"], ["method-of-delivery", "Method of Delivery"], ["incident", "INCIDENT"], ["trademark", "TRADEMARK"]], "id": "incident", "related": [["incidentals", "Incidentals", "Incidentals"], ["duties", "Duties", "Duties"], ["incident-management", "Incident Management", "<strong>Incident</strong> Management"], ["companys-duties", "Company's Duties", "Company&#x27;s Duties"], ["incidents", "Incidents", "<strong>Incidents</strong>"]], "related_snippets": [], "updated": "2026-01-07T05:24:52+00:00", "also_ask": ["What key elements must be included in an 'Incident' clause to ensure enforceability?", "How can the definition of 'Incident' be strategically narrowed or broadened during negotiations?", "What are the most common risks or ambiguities that undermine 'Incident' clauses in litigation?", "How does the treatment of 'Incident' differ across relevant jurisdictions or industry standards?", "What evidence is typically required in court to prove an 'Incident' under this clause?"], "drafting_tip": "Define 'Incident' precisely to avoid ambiguity; specify reporting procedures to ensure timely response; allocate responsibilities clearly to facilitate effective management.", "explanation": "The 'Incident' clause defines what constitutes an incident within the context of the agreement, typically referring to events that disrupt normal operations, cause damage, or result in a breach of obligations. This clause usually outlines the types of events considered incidents, such as security breaches, system failures, or accidents, and may specify the procedures for reporting and responding to such occurrences. Its core practical function is to establish a clear framework for identifying, managing, and resolving incidents, thereby ensuring prompt action and minimizing potential harm or liability."}, "json": true, "cursor": ""}}