{"component": "clause", "props": {"groups": [{"samples": [{"hash": "9wcFmqhI6F9", "uri": "/contracts/9wcFmqhI6F9#incident-reporting-process", "label": "Facility Services Agreement", "score": 30.4339843823, "published": true}, {"hash": "hyMdAmCsJyK", "uri": "/contracts/hyMdAmCsJyK#incident-reporting-process", "label": "Facility Services Agreement", "score": 30.3070497725, "published": true}, {"hash": "2ibRmvIJDJQ", "uri": "/contracts/2ibRmvIJDJQ#incident-reporting-process", "label": "Agreement for the Provision of Facility Services", "score": 30.3070497725, "published": true}], "size": 77, "snippet": "If an incident occurs in respect of a Client, the Operator shall promptly report the matter to AHS and shall thereafter comply with all requirements of AHS in accordance with the Incident Reporting Process set out in Schedule \"D\", Appendix 4.", "snippet_links": [{"key": "in-respect-of", "type": "clause", "offset": [22, 35]}, {"key": "the-operator", "type": "clause", "offset": [46, 58]}, {"key": "promptly-report", "type": "definition", "offset": [65, 80]}, {"key": "comply-with", "type": "clause", "offset": [120, 131]}, {"key": "all-requirements", "type": "clause", "offset": [132, 148]}, {"key": "in-accordance-with", "type": "definition", "offset": [156, 174]}, {"key": "set-out", "type": "definition", "offset": [206, 213]}, {"key": "appendix-4", "type": "definition", "offset": [231, 241]}], "hash": "7b77a3b380a7bb457a2e23d314601824", "id": 1}, {"samples": [{"hash": "agrsIQjlZDw", "uri": "/contracts/agrsIQjlZDw#incident-reporting-process", "label": "Request for Proposals", "score": 23.3080082136, "published": true}, {"hash": "axOKg6EeGsP", "uri": "/contracts/axOKg6EeGsP#incident-reporting-process", "label": "Request for Proposals", "score": 22.8576317591, "published": true}], "size": 2, "snippet": "The Operator will immediately put in place processes whereby all Critical Incidents are:", "snippet_links": [{"key": "the-operator", "type": "clause", "offset": [0, 12]}, {"key": "in-place", "type": "definition", "offset": [34, 42]}, {"key": "critical-incidents", "type": "clause", "offset": [65, 83]}], "hash": "a7c466fb12255dc54c5bbb01ae6f4e56", "id": 2}, {"samples": [{"hash": "bp4hbI4P3kM", "uri": "/contracts/bp4hbI4P3kM#incident-reporting-process", "label": "Agreement for the Provision of Facility Services", "score": 26.1704312115, "published": true}, {"hash": "fjiV3x30xAT", "uri": "/contracts/fjiV3x30xAT#incident-reporting-process", "label": "Agreement for the Provision of Facility Services", "score": 21.514715948, "published": true}], "size": 2, "snippet": "The Operator will immediately put in place processes whereby all Critical Incidents are immediately reported in writing to the RHA in sufficient detail necessary to enable the RHA to fulfill any emergent responsibilities as a health authority and health care provider and to respond to the incident in accordance with the RHA\u2019s established incident reporting process.", "snippet_links": [{"key": "the-operator", "type": "clause", "offset": [0, 12]}, {"key": "in-place", "type": "definition", "offset": [34, 42]}, {"key": "critical-incidents", "type": "clause", "offset": [65, 83]}, {"key": "in-writing", "type": "clause", "offset": [109, 119]}, {"key": "sufficient-detail", "type": "clause", "offset": [134, 151]}, {"key": "health-care-provider", "type": "clause", "offset": [247, 267]}, {"key": "respond-to", "type": "definition", "offset": [275, 285]}, {"key": "in-accordance-with", "type": "definition", "offset": [299, 317]}], "hash": "8d4eecbf599d3b06a41819cfad1cfa7e", "id": 3}, {"samples": [{"hash": "kMG5xfqyLpH", "uri": "/contracts/kMG5xfqyLpH#incident-reporting-process", "label": "Interconnection Security Agreement (Isa)", "score": 30.0124297749, "published": true}, {"hash": "1IfeqDXVwFT", "uri": "/contracts/1IfeqDXVwFT#incident-reporting-process", "label": "Interconnection Security Agreement (Isa)", "score": 29.7062589559, "published": true}], "size": 2, "snippet": "\u200c Any U.S. Federal Government entity discovering a security incident will report it in accordance with the organization\u2019s incident reporting procedures. NCCIC TAXII shall report security incidents to the DHS Security Operations Center (SOC). DHS SOC contact information is: \u2022 DHS OneNET Support: 1-877-DHS1NET or \u2587-\u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587 o Option 1 = NOC o Option 2 = SOC \u2022 DHS SOC Direct Line: (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 Individual U.S. Federal Government agencies will report incidents in accordance with their individual policies concerning incidents. Timeframes for reporting suspected or confirmed incidents are outlined in the DHS TAXII system incident response procedures and align with DHS 4300A Attachment F, Appendix F3, \u201cResponse Guidelines.\u201d Each organization will ensure that the other connecting organization is notified when security incidents may have affected the confidentiality, integrity, or availability of the shared data or systems being accessed. Notification for security incidents will be done, at a minimum, to the appropriate SOC and the security point of contacts (POCs) listed in this Interconnection Security Agreement that companies are required to sign.", "snippet_links": [{"key": "government-entity", "type": "definition", "offset": [19, 36]}, {"key": "report-it", "type": "clause", "offset": [74, 83]}, {"key": "in-accordance-with", "type": "definition", "offset": [84, 102]}, {"key": "the-organization", "type": "definition", "offset": [103, 119]}, {"key": "incident-reporting-procedures", "type": "clause", "offset": [122, 151]}, {"key": "report-security-incidents", "type": "clause", "offset": [171, 196]}, {"key": "security-operations-center", "type": "definition", "offset": [208, 234]}, {"key": "contact-information", "type": "clause", "offset": [250, 269]}, {"key": "option-1", "type": "definition", "offset": [330, 338]}, {"key": "option-2", "type": "definition", "offset": [347, 355]}, {"key": "federal-government-agencies", "type": "clause", "offset": [416, 443]}, {"key": "individual-policies", "type": "clause", "offset": [491, 510]}, {"key": "incident-response-procedures", "type": "clause", "offset": [628, 656]}, {"key": "attachment-f", "type": "definition", "offset": [682, 694]}, {"key": "response-guidelines", "type": "clause", "offset": [710, 729]}, {"key": "availability-of", "type": "clause", "offset": [890, 905]}, {"key": "shared-data", "type": "definition", "offset": [910, 921]}, {"key": "the-security", "type": "clause", "offset": [1040, 1052]}, {"key": "point-of-contacts", "type": "clause", "offset": [1053, 1070]}, {"key": "security-agreement", "type": "clause", "offset": [1109, 1127]}], "hash": "c9b372d10df7cb9128ff0782702dff8c", "id": 4}, {"samples": [{"hash": "3eRc44nLgq", "uri": "/contracts/3eRc44nLgq#incident-reporting-process", "label": "Retailer Agreement for Coordinator Services", "score": 35.6769193525, "published": true}], "size": 2, "snippet": "3.5.1 Communicating Incidents DECE Licensee(s) will communicate incidents to Coordinator in the following manner: DECE Licensee(s) will open trouble tickets with Customer Support. Trouble tickets can be reported via phone, e-mail, or web ticketing system at any time. Such a report shall initiate or open a trouble ticket. DECE Licensee(s) will set the initial classification of the Severity Level of the trouble ticket based upon the criteria outlined above. Coordinator has the right to change the initial classification set by the impacted DECE Licensee(s) if the classification does not meet the criteria in Table 2. If Coordinator changes any initial classification a notification will promptly be sent to DECE Licensee with the reason for such change. If DECE Licensee(s) fail to set the initial classification of the Severity Level, then Coordinator will assign a Severity Level, based on the criteria in Table 2 and will notify DECE Licensee(s) of the Severity Level assigned. As to any incident not described in Table 2, the Parties will attempt in good faith to agree upon the final determination as to the classification of such incident and, in the event they are not able to agree, DECE Licensee(s) will determine such classification. Coordinator will generate a single response for each trouble ticket that is received from DECE Licensee(s) to acknowledge receipt of the incident notice \u2013 within 15 minutes.", "snippet_links": [{"key": "communicating-incidents", "type": "clause", "offset": [6, 29]}, {"key": "dece-licensee", "type": "definition", "offset": [30, 43]}, {"key": "trouble-tickets", "type": "clause", "offset": [141, 156]}, {"key": "customer-support", "type": "definition", "offset": [162, 178]}, {"key": "ticketing-system", "type": "definition", "offset": [238, 254]}, {"key": "at-any-time", "type": "clause", "offset": [255, 266]}, {"key": "initial-classification", "type": "clause", "offset": [353, 375]}, {"key": "severity-level", "type": "definition", "offset": [383, 397]}, {"key": "the-criteria", "type": "clause", "offset": [431, 443]}, {"key": "right-to-change", "type": "clause", "offset": [480, 495]}, {"key": "does-not-meet", "type": "definition", "offset": [582, 595]}, {"key": "in-table-2", "type": "clause", "offset": [609, 619]}, {"key": "based-on", "type": "clause", "offset": [887, 895]}, {"key": "the-parties-will", "type": "clause", "offset": [1030, 1046]}, {"key": "in-good-faith", "type": "definition", "offset": [1055, 1068]}, {"key": "the-final-determination", "type": "definition", "offset": [1083, 1106]}, {"key": "in-the-event", "type": "clause", "offset": [1154, 1166]}, {"key": "receipt-of", "type": "clause", "offset": [1370, 1380]}, {"key": "incident-notice", "type": "clause", "offset": [1385, 1400]}], "hash": "ac9cca4fb28beaeeabf0bb177b950f8b", "id": 5}, {"samples": [{"hash": "fZi3leftY3V", "uri": "/contracts/fZi3leftY3V#incident-reporting-process", "label": "Terms of Service", "score": 19.4490075291, "published": true}], "size": 1, "snippet": "5.1.1. To report an Incident, one of the Clients\u2019 nominated representatives will contact the Supplier\u2019s Help Desk via telephone or email to the contact details set forth above. As well as reporting potential Incidents within the Services, the Client is to notify the Supplier whenever there is an incident within the Client\u2019s infrastructure which could affect one or more of the Supplier\u2019s Services.", "snippet_links": [{"key": "nominated-representatives", "type": "clause", "offset": [50, 75]}, {"key": "the-supplier", "type": "clause", "offset": [89, 101]}, {"key": "help-desk", "type": "definition", "offset": [104, 113]}, {"key": "via-telephone", "type": "clause", "offset": [114, 127]}, {"key": "contact-details", "type": "clause", "offset": [144, 159]}, {"key": "the-services", "type": "definition", "offset": [225, 237]}, {"key": "the-client", "type": "definition", "offset": [239, 249]}, {"key": "notify-the", "type": "clause", "offset": [256, 266]}], "hash": "807c997866dce318f8af777a418d8a02", "id": 6}, {"samples": [{"hash": "gD6LnbOw1IC", "uri": "/contracts/gD6LnbOw1IC#incident-reporting-process", "label": "Master Services Agreement (Alarm.com Holdings, Inc.)", "score": 27.8692676249, "published": true}], "size": 1, "snippet": "Implement a process to ensure that Information Security Events are reported through appropriate management channels as quickly as possible. [***] = CONFIDENTIAL TREATMENT REQUESTED", "snippet_links": [{"key": "to-ensure", "type": "clause", "offset": [20, 29]}, {"key": "security-events", "type": "clause", "offset": [47, 62]}, {"key": "as-quickly-as-possible", "type": "definition", "offset": [116, 138]}, {"key": "confidential-treatment-requested", "type": "definition", "offset": [148, 180]}], "hash": "04191e05423a57c199fb8aa65eae4c42", "id": 7}, {"samples": [{"hash": "bIFmWQIe6h0", "uri": "/contracts/bIFmWQIe6h0#incident-reporting-process", "label": "Professional Services", "score": 25.302532512, "published": true}], "size": 1, "snippet": "The Open implementation methodology integrates throughout the project life cycle, a complete defect tracking process. This process is supported by a web tool (SAO) which manages the workflow needed to register, diagnose and resolve any incident on Open Smartflex, and provides data and dashboards related to times, severities, who is managing the incident, and in which state it is. The incident management flowchart for each type of error is described below: \u2022 Basic client data (client configuration) and operating data (converted data) errors: If, because of the diagnosis, the incident is determined to be caused by a problem in the basic data or operating data, the customer\u2019s first-level support team must: o Report the incident to the City\u2019s functional leader, detailing the basic data, configuration and operating data to be adjusted.", "snippet_links": [{"key": "the-open", "type": "clause", "offset": [0, 8]}, {"key": "implementation-methodology", "type": "clause", "offset": [9, 35]}, {"key": "life-cycle", "type": "clause", "offset": [70, 80]}, {"key": "defect-tracking", "type": "clause", "offset": [93, 108]}, {"key": "to-register", "type": "clause", "offset": [198, 209]}, {"key": "related-to", "type": "clause", "offset": [297, 307]}, {"key": "state-it", "type": "clause", "offset": [370, 378]}, {"key": "incident-management", "type": "clause", "offset": [387, 406]}, {"key": "type-of", "type": "definition", "offset": [426, 433]}, {"key": "client-data", "type": "definition", "offset": [468, 479]}, {"key": "operating-data", "type": "clause", "offset": [507, 521]}, {"key": "converted-data", "type": "definition", "offset": [523, 537]}, {"key": "caused-by", "type": "clause", "offset": [610, 619]}, {"key": "basic-data", "type": "clause", "offset": [637, 647]}, {"key": "the-customer", "type": "definition", "offset": [667, 679]}, {"key": "support-team", "type": "definition", "offset": [694, 706]}, {"key": "to-the-city", "type": "definition", "offset": [735, 746]}, {"key": "functional-leader", "type": "clause", "offset": [749, 766]}], "hash": "e35988011c121395259501a19da3813b", "id": 8}, {"samples": [{"hash": "3S8ixHTKYSf", "uri": "/contracts/3S8ixHTKYSf#incident-reporting-process", "label": "Managed Services Agreement", "score": 33.0044800536, "published": true}], "size": 1, "snippet": "5.1 The Client shall report incidents to the Supplier in accordance with the Incident Reporting Procedure.\n5.2 Incident reports shall only be accepted from individuals named as part of the Authorised Contacts or as otherwise agreed in writing with the Supplier from time to time.\n5.3 The Supplier shall provide a set of user accounts to the Client prior to the Go-Live Date to allow the Authorised Contacts to access the Managed Services for the purpose of logging incidents.\n5.4 Incidents that are not reported to the Supplier in accordance with the Incident Reporting Procedure shall be informally investigated by the Supplier to gather more information about the incident before the incident reporting process begins.", "snippet_links": [{"key": "the-client-shall", "type": "clause", "offset": [4, 20]}, {"key": "to-the-supplier", "type": "clause", "offset": [38, 53]}, {"key": "in-accordance-with", "type": "definition", "offset": [54, 72]}, {"key": "incident-reporting-procedure", "type": "clause", "offset": [77, 105]}, {"key": "incident-reports", "type": "definition", "offset": [111, 127]}, {"key": "authorised-contacts", "type": "definition", "offset": [189, 208]}, {"key": "in-writing", "type": "clause", "offset": [232, 242]}, {"key": "from-time-to-time", "type": "clause", "offset": [261, 278]}, {"key": "the-supplier-shall", "type": "clause", "offset": [284, 302]}, {"key": "provide-a", "type": "definition", "offset": [303, 312]}, {"key": "user-accounts", "type": "clause", "offset": [320, 333]}, {"key": "to-the-client", "type": "clause", "offset": [334, 347]}, {"key": "prior-to-the", "type": "clause", "offset": [348, 360]}, {"key": "live-date", "type": "definition", "offset": [364, 373]}, {"key": "to-allow-the", "type": "clause", "offset": [374, 386]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [438, 456]}, {"key": "not-reported", "type": "definition", "offset": [499, 511]}, {"key": "more-information", "type": "definition", "offset": [639, 655]}], "hash": "906dd5614865270b317e57e6d8514657", "id": 9}, {"samples": [{"hash": "jN82L25lbpu", "uri": "/contracts/jN82L25lbpu#incident-reporting-process", "label": "Musicians' Agreement", "score": 21.0, "published": true}], "size": 1, "snippet": "(a) All accidents and incidents resulting in injury must be reported to the Orchestra Manager.\n(b) When reporting a condition or breach of this policy:\n(i) contact the Orchestra Manager to apply or resolve the issue. If the musician would like the issue to be given further consideration then:\n(ii) contact your OHS representatives.", "snippet_links": [{"key": "accidents-and-incidents", "type": "clause", "offset": [8, 31]}, {"key": "orchestra-manager", "type": "definition", "offset": [76, 93]}, {"key": "this-policy", "type": "definition", "offset": [139, 150]}, {"key": "to-apply", "type": "clause", "offset": [186, 194]}, {"key": "the-issue", "type": "clause", "offset": [206, 215]}, {"key": "the-musician", "type": "definition", "offset": [220, 232]}, {"key": "issue-to", "type": "definition", "offset": [248, 256]}, {"key": "further-consideration", "type": "definition", "offset": [266, 287]}, {"key": "ohs-representatives", "type": "clause", "offset": [312, 331]}], "hash": "1fb4c1118d24b97a5785bd503dc44a58", "id": 10}], "next_curs": "CmMSXWoVc35sYXdpbnNpZGVyY29udHJhY3Rzcj8LEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiNpbmNpZGVudC1yZXBvcnRpbmctcHJvY2VzcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"title": "Incident Reporting Process", "parents": [["events-upon-termination", "Events upon Termination"], ["complaint-incident-consent-and-mediation-processes", "Complaint Incident Consent and Mediation Processes"], ["compliance-and-clinical-requirements", "Compliance and Clinical Requirements"], ["alternate-to-membership-in-medical-staff", "Alternate to Membership in Medical Staff"], ["securities-and-fair-disclosure", "Securities and Fair Disclosure"]], "children": [["communicating-incidents", "Communicating Incidents"], ["information-for-incident-reporting", "Information for Incident Reporting"], ["mandatory-information-for-incident-reporting", "Mandatory Information for Incident Reporting"], ["scheduled-maintenance-by-coordinator", "Scheduled Maintenance by Coordinator"], ["emergency-maintenance", "Emergency Maintenance"]], "size": 94, "id": "incident-reporting-process", "related": [["incident-reporting", "Incident Reporting", "Incident Reporting"], ["incident-reports", "Incident Reports", "Incident Reports"], ["adverse-event-reporting", "Adverse Event Reporting", "Adverse Event Reporting"], ["research-use-reporting", "Research Use Reporting", "Research Use Reporting"], ["project-monitoring-reporting-and-evaluation", "Project Monitoring Reporting and Evaluation", "Project Monitoring Reporting and Evaluation"]], "related_snippets": [], "updated": "2025-07-07T12:37:48+00:00"}, "json": true, "cursor": ""}}