Incident Management System. Service Provider will utilize an Incident Management Systems that provides a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, prioritization, establishment of resolution times and the Resolution of Incidents associated with the Services. Service Provider’s responsibilities will include:
Appears in 3 contracts
Samples: publishingext.dir.texas.gov, publishingext.dir.texas.gov, publishingext.dir.texas.gov
Incident Management System. The Service Provider will utilize an the Incident Management Systems that provides System provided by the MSI and integrate such with their Incident Management processes providing a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, prioritization, establishment of resolution times and the Resolution of Incidents associated with the Services. Service Provider’s responsibilities will include:
Appears in 2 contracts
Samples: pubext.dir.texas.gov, pubext.dir.texas.gov
