Incident identification Sample Clauses
Incident identification. An (unwanted) incident is an event that ▇▇▇▇▇ or reduces the value of an asset. Notice that this is an essential difference between a threat scenario and an incident. By definition, an incident always impacts at least one asset, whereas a threat scenario by itself never impacts an asset, even if it may lead to an incident. Incidents should be placed to the left of the assets.
Incident identification. 1.1 The Customer shall report an Incident to the Service Desk as soon as reasonably practicable by telephone, email or MyPortal and tickets generated automatically, via the web/email function or manually inputted by the Supplier will be processed by the Service Desk.
1.2 The Supplier shall identify and classify if a request submitted to the Service Desk is either (i) an Incident or