IBM ENVIRONMENT Clause Samples
The "IBM ENVIRONMENT" clause defines the specific technical or operational environment provided by IBM in which certain products or services will function. This typically includes details about the hardware, software, network configurations, or cloud infrastructure that IBM is responsible for maintaining and supporting. For example, it may specify the versions of operating systems, databases, or middleware that are compatible with the solution. The core function of this clause is to clearly delineate the boundaries of IBM's responsibilities and ensure that both parties understand the environment in which the contracted services or products are expected to operate, thereby reducing the risk of compatibility issues or misunderstandings.
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IBM ENVIRONMENT a. IBM will design and implement the architecture for the IBM environment required to provide the Services. Architecture means the way a system (for example, infrastructure, server, call manager, PBX) is designed and how the components of the system are connected to and operate with another system. VMU will review and provide input, as applicable, to the architecture design.
b. IBM managed systems and infrastructure used to provide the Services will be managed to Information Security Controls Document (as defined in the Part entitled “Enterprise Security Management Services” in this Schedule A.). IBM will provide each of the Services during the Service Hours specified in the following table. All times are in Mountain Time through May 31, 2009, and thereafter the Services will be provided based upon Eastern Time. Unless specified elsewhere in this Schedule A, all Services are to be provided within the Service Hours. • Asset and Software Tracking 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Help Desk 7x24x365 • Desktop Support 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • IMAC 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Refresh 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Software Distribution 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Intel and UNIX Server Services 7x24x365 • Storage Management 7x24x365 • Media Management 7x24x365 • LAN management 7x24x365 • Firewall management 7x24x365 • IVR Services 7x24x365 • Security Compliance and Regulatory 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Development interface and support 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays • Maintenance interface and support 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding U.S. National holidays