Help Desk Service. Incident Management Process Design.
Help Desk Service. Vendor shall provide, a Help Desk Service which will be adequately staffed and shall be the “One Point Contact” for the Reliance to lodge the CSR and to solve all day to day minor problems/faults ( if the problem/fault is not resolved by Reliance maintenance and operation engineer at first level) which impair operation of Broadband Access Reliance Network. Vendor customer support website – [***] is the front end for the provision of TSS . This website will allow Reliance maintenance and operation engineers to log in Broadband Access Reliance Network and Product problems along with the perceived severity and problem details. Trouble tickets entered via this website are continuously monitored and an acknowledgement will be available within [***]. In addition to the web based trouble reporting system, Vendor will also provide a 24 * 7 hotline toll free access number, which should be used to report Critical or Major problems. This Help Desk service shall be made available for providing technical assistance on [***] basis. The person in charge of the Help Desk shall be one point contact and responsible for establishing communication between Reliance’s engineers and the Vendor’s local/regional/national/ Asia Pacific/corporate personnel. However, Reliance reserves the right to contact directly any personnel of the Vendor if it is felt necessary. In the event of telephone contact is not sufficient to resolve the problems, experienced personnel of Vendor shall remain available for dial-in-diagnostics and visits to the Network Location. Vendor shall provide to Reliance its Help Desk process, management and organisation and same shall be attached herewith as Schedule L (Vendor Help Desk Process, Management and Organisation) engaged in providing the services through its Help Desk.
Help Desk Service. Prime will provide help desk service for pharmacist assistance in processing a pharmacy Claim.
Help Desk Service. Assigment of roles. Xxx, Xxxx;. (20xx). "The Client". Help Desk Service. List of Incidents and Services to Request.
Help Desk Service. Request Fulfillment Management Process Design.
Help Desk Service. Service Level Requirements.
Help Desk Service. Service Design.
Help Desk Service. Local Matters will make available to Customer and the Operating Companies a reasonable amount of remote assistance is available during Local Matters’ normal business hours (excluding local Local Matters holidays) via telephone, fax, or e-mail to provide the Customer with code-related technical assistance and trouble shooting. For example, questions regarding availability of code corrections, Error fixes, Updates, use, operation, or the interpretation of the Software’s results. Local Matters shall provide the Customer and each Operating Company with help desk support from Monday through Friday (08:00 AM - 17:00 PM, GMT +1), excluding Local Matters’ public holidays. If Local Matters determines on-site assistance is required, and the problem is a failure of the Software to perform according to its then applicable Specifications on the Designated Environment, no charges will apply. If Local Matters determines that on-site assistance is not required, or if the Customer expressly requests on-site assistance and agrees in advance to pay additional fees for the provision of those on site services, the then current Local Matters then standard hourly rates of charge will apply. Obligations Of Customer
Help Desk Service. E-Mail, website or call centre service for problem reporting, problem diagnosis, progressing resolution and feedback. Online access. To resources and information regarding the Software and its use.
Help Desk Service. An “Error” is a failure of or fault in Cogmed, which may be degradation in performance or a loss of functionality, or which may be a minor or cosmetic Error that does not impact on the functioning of Cogmed. In extreme circumstances, an Error may result in the unavailability of Cogmed so that no processing can take place. If you identify an Error you must: • make a preliminary assessment of the severity of the Error and/or check your system requirements and • report the Error to the Help Desk as soon as possible by emailing xxxxxxx@xxxxxx.xxx.xx including full details and any evidence or other information of or relating to the Error. Our Help Desk will be staffed by suitably qualified personnel who will provide consultation and assistance to you from 9.00am to 5.00pm Mondays to Fridays excluding (if you are located in Australia) Australian or (if you are located in New Zealand) New Zealand public holidays.
