Common use of Help and Information Clause in Contracts

Help and Information. If you have any queries about the Balance Balancer arrangements or require a copy of this Agreement please contact your relationship team. These terms and conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. Our service promise We aim to provide the highest level of customer service possible. However, if you experience a problem, we will always seek to resolve this as quickly and efficiently as possible. If something has gone wrong please bring this to the attention of any member of staff. The complaint procedures are also published on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If you’d like this in another format such as large print, Braille or audio please ask in branch. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3852 (lines are open 7am to 8pm Monday to Friday, 9am to 2pm Saturday). xxx.xxxxxxxxxxx.xx.xx Calls may be monitored or recorded. TSB Bank plc. Registered Office: Xxxxx Xxxxxx House, 000 Xxxxxx Xxxxxx, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237. TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB adheres to The Standards of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB business customers will be covered by these schemes.)

Help and Information. If you have any queries about the Balance Balancer arrangements Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxx, Xxxx, XX00 0XX or by telephone on 0000 000 0000. These Business Charge Card terms and conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxx-xxx-xxxxxxx/ terms-and-conditions Our service promise We aim to provide the highest level of customer service possiblepromise. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are also published on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If you’d at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx Please contact us if you would like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 7am to 8pm Monday to Friday7am–8pm, 9am to 2pm Monday–Friday and 9am–2pm Saturday). xxx.xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Office: Xxxxx Xxxxxx HouseXxx Xxxxx, 000 Xxxxxx Xxxxxx, Edinburgh EH2 4LHXxxxxxxxx XX0 0XX. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Registration Number 169628. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx Issue date: August 2014.

Help and Information. If you have any queries about the Balance Balancer arrangements Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, 00 Xxxxxxxx Xxxxxx, Xxxxxxxxxx, Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0000 000 0000. These terms Business Charge Card Terms and conditions Conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/ rates−and−charges/terms−and−conditions/ Our service promise We aim to provide the highest level of customer service possiblepromise. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 7am to 8pm 7am-10pm, Monday to Friday, 9am to 2pm Friday and 8am-6pm Saturday). xxx.xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Office: Xxxxx Xxxxxx House, 000 Xxxxxx XxxxxxThe Mound, Edinburgh EH2 4LHEH1 1YZ. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Authority. TSB adheres We adhere to The the Standards of Lending Practice for business customers, which are monitored and enforced by the Lending Standards BoardLSB: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx

Help and Information. If you have any queries about the Balance Balancer arrangements Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, 00 Xxxxxxxx Xxxxxx, Xxxxxxxxxx, Xxxxxxx Xxxxxxxxxx, X0 0XX or by telephone on 0345300 4709. These terms Business Charge Card Terms and conditions Conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx/xxxxxxxx−and−business−data/ Our service promise We aim to provide the highest level of customer service possible. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at www.financial- xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 77am-10pm Mon-Fri and 8am to 8pm Monday to Friday, 9am to 2pm -6pm on Saturday). xxx.xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Officeoffice: Xxxxx Xxxxxx House, 000 Xxxxxx XxxxxxThe Mound, Edinburgh EH2 4LHEH1 1YZ. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Authority. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ ' eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)

Help and Information. If you have any queries about the Balance Balancer arrangements Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, Xxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxx, Xxxx, XX00 0XX or by telephone on 0345300 4709. These terms Business Charge Card Terms and conditions Conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxx−and−charges/terms−and−conditions/. Our service promise We aim to provide the highest level of customer service possible. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or on audio please ask in branchtape. Find out more: • Go to xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx • Visit your local branch If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 77am-10pm Mon-Fri and 8am to 8pm Monday to Friday, 9am to 2pm Saturday). xxx.xxxxxxxxxxx.xx.xx Calls -6pm on Saturday).Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Officeoffice: Xxxxx Xxxxxx HouseXxx Xxxxx, 000 Xxxxxx Xxxxxx, Edinburgh EH2 4LHXxxxxxxxx XX0 0XX. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Authority. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ ' eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies.

Help and Information. If you have any queries about the Balance Balancer arrangements Business Credit Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, 00 Xxxxxxxx Xxxxxx, Xxxxxxxxxx, Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0000 000 0000. These Business Credit Card terms and conditions and any documents referred to in these terms and conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxx.xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Our service promise We aim to provide the highest level of customer service possible. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx. If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 77am-10pm Mon-Fri and 8am to 8pm Monday to Friday, 9am to 2pm -6pm on Saturday). xxx.xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Officeoffice: Xxxxx Xxxxxx HouseXxx Xxxxx, 000 Xxxxxx Xxxxxx, Edinburgh EH2 4LHXxxxxxxxx XX0 0XX. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Authority. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ ' eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxx.xxxxxxxxxxxxxxxxxx.xxx.

Help and Information. If you have any queries about the Balance Balancer arrangements Business Charge Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, Pitreavie Business Park, Dunfermline, Fife, KY99 4BS or by telephone on 0000 000 0000. These terms Business Charge Card Terms and conditions Conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/ rates−and−charges/terms−and−conditions/ Our service promise We aim to provide the highest level of customer service possiblepromise. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxx If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 7am to 8pm Monday to Friday7am-8pm, 9am to 2pm Monday-Friday and 9am-2pm Saturday). xxx.xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxxxxxxxxxx.xx.xx Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Office: Xxxxx Xxxxxx House, 000 Xxxxxx XxxxxxThe Mound, Edinburgh EH2 4LHEH1 1YZ. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Authority. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx

Help and Information. If you have any queries about the Balance Balancer arrangements Business Credit Card or require a copy of this Agreement or any document referred to in it, please contact your relationship teamteam or Business Card Services in writing at Bank of Scotland plc, 00 Xxxxxxxx Xxxxxx, Xxxxxxxxxx, Xxxxxxx Xxxxxxxxxx X0 0XX or by telephone on 0000 000 0000. These Business Credit Card terms and conditions can also be found on our website at xxx.xxxxxxxxxxx.xx.xx We aim to provide the highest level of customer service possible. However if you do experience a problem we will always seek to resolve this as quickly and efficiently as possible. A copy of our “How to voice your concerns” leaflet can be obtained in branch or by contacting your relationship team. xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Our service promise We aim to provide the highest level of customer service possible. However, if If you experience a problem, we will always seek try to resolve this it as quickly and efficiently as possible. If something has gone wrong please Please bring this it to the attention of any member of staff. The complaint Our complaints procedures are published at xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxxxxx-xx/ If you are dissatisfied with the outcome of a complaint that you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (“FOS”). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Details of how to contact the FOS can also published be found on our website xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx If Website. Please contact us if you’d like this information in another an alternative format such as Braille, large print, Braille print or audio please ask in branchaudio. If you have a hearing or speech impairment you can contact us using use Text Relay (previously Typetalk) or Textphone if you would prefer to use a Textphone, please feel free to call us on 0345 835 3852 0000 000 0000 (lines are open 7am to 8pm Monday to Friday7am-8pm, 9am to 2pm Monday-Friday and 9am-2pm Saturday). xxx.xxxxxxxxxxx.xx.xx Find out more ì xxxxxxxx.xxxxxxxxxxxxxx.xx.xx/xxxxxxxx-xxxx Ò Visit your local branch Calls may be monitored or recordedrecorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. TSB Bank of Scotland plc. Registered Office: Xxxxx Xxxxxx HouseXxx Xxxxx, 000 Xxxxxx Xxxxxx, Edinburgh EH2 4LHXxxxxxxxx XX0 0XX. Registered in Scotland, noScotland No. SC95237SC327000. TSB Bank plc is authorised Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240Registration Number 169628. TSB adheres We subscribe to The Standards Lending Code; copies of Lending Practice for business customers, which are monitored and enforced by the Lending Standards Board: xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx. To read more about our lending commitments to you go to xxx.xx.xx/xxxxxxxx-xxxxxxx-xxxxxxxx TSB Code can be obtained from xxx.xxxxxxxxxxxxxxxxxxxxx.xxx.xx Bank of Scotland plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB Bank of Scotland business customers will be covered by these schemes.)) The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at xxxxxxxxxxxxxxxxxx.xxx