{"component": "clause", "props": {"groups": [{"samples": [{"hash": "87TlmzfpAKv", "uri": "/contracts/87TlmzfpAKv#hardware-support-services", "label": "Support Services Addendum", "score": 30.7067054392, "published": true}, {"hash": "cwg4z93hd1Y", "uri": "/contracts/cwg4z93hd1Y#hardware-support-services", "label": "End User License Agreement", "score": 26.1252566735, "published": true}], "snippet_links": [{"key": "technical-support-services", "type": "definition", "offset": [19, 45]}, {"key": "maintenance-and-service", "type": "definition", "offset": [91, 114]}, {"key": "labor-services", "type": "clause", "offset": [136, 150]}, {"key": "repair-or-replace", "type": "clause", "offset": [154, 171]}, {"key": "pursuant-to", "type": "definition", "offset": [197, 208]}, {"key": "support-services-term", "type": "clause", "offset": [234, 255]}, {"key": "to-customer", "type": "clause", "offset": [267, 278]}, {"key": "support-agreement", "type": "clause", "offset": [412, 429]}, {"key": "global-services", "type": "clause", "offset": [548, 563]}, {"key": "date-of-delivery", "type": "clause", "offset": [643, 659]}, {"key": "support-services-plan", "type": "definition", "offset": [699, 720]}, {"key": "service-parts", "type": "definition", "offset": [805, 818]}, {"key": "business-location", "type": "definition", "offset": [833, 850]}, {"key": "for-repair", "type": "clause", "offset": [851, 861]}, {"key": "site-services", "type": "definition", "offset": [903, 916]}, {"key": "remote-troubleshooting", "type": "definition", "offset": [983, 1005]}, {"key": "when-available", "type": "clause", "offset": [1016, 1030]}, {"key": "hardware-manufacturers", "type": "definition", "offset": [1042, 1064]}, {"key": "field-support", "type": "clause", "offset": [1232, 1245]}, {"key": "necessary-for", "type": "definition", "offset": [1249, 1262]}, {"key": "customer-will", "type": "clause", "offset": [1374, 1387]}, {"key": "release-of", "type": "clause", "offset": [1400, 1410]}, {"key": "the-software", "type": "clause", "offset": [1411, 1423]}, {"key": "time-of-delivery", "type": "clause", "offset": [1453, 1469]}, {"key": "software-upgrade", "type": "definition", "offset": [1487, 1503]}, {"key": "customer-may", "type": "clause", "offset": [1541, 1553]}, {"key": "hardware-and-software", "type": "clause", "offset": [1702, 1723]}, {"key": "life-cycle", "type": "clause", "offset": [1744, 1754]}, {"key": "software-and-hardware", "type": "clause", "offset": [1773, 1794]}], "size": 3, "snippet": "In addition to the technical Support Services described above, LogRhythm provides Hardware maintenance and service, parts, with related labor services to repair or replace defect(s) in workmanship pursuant to and occurring within the Support Services term applicable to Customer\u2019s Hardware product(s) (\u201cQualified Incident(s)\u201d). Hardware Support Services are only available on Appliances that are under a current Support agreement with LogRhythm.\n(a) LogRhythm provides Hardware Support Services with assistance from its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) years from the date of delivery provided Customer remains current on a Support Services plan. Hardware Support Services also include:\n(i) Onsite dispatch of a technician and/or service parts to Customer\u2019s business location for repair and resolution, if appropriate and if on-site services are available in Customer\u2019s region.\n(ii) With Customer\u2019s consent, remote troubleshooting sessions, when available, where the Hardware manufacturers technician conducts a troubleshooting session in Customers network.\n(iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer\u2019s region.\n(b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Software Upgrade requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Software Upgrade or (ii) receive Support Services on their current Hardware and Software through the support life cycle of the applicable Software and Hardware.", "hash": "1f0754f9cf46cbb5286545871e94bd1a", "id": 2}, {"samples": [{"hash": "lNEhQz8vEEE", "uri": "/contracts/lNEhQz8vEEE#hardware-support-services", "label": "Order Form Terms and Conditions", "score": 31.8980636205, "published": true}, {"hash": "2C9XCYf1vYt", "uri": "/contracts/2C9XCYf1vYt#hardware-support-services", "label": "Order Form Terms and Conditions", "score": 31.7433069188, "published": true}, {"hash": "kc7XIdm1wQ8", "uri": "/contracts/kc7XIdm1wQ8#hardware-support-services", "label": "Order Form Terms and Conditions", "score": 29.5211336616, "published": true}], "snippet_links": [{"key": "free-from-defects", "type": "clause", "offset": [54, 71]}, {"key": "material-and-workmanship", "type": "clause", "offset": [75, 99]}, {"key": "except-as-specifically", "type": "clause", "offset": [145, 167]}, {"key": "by-customer", "type": "clause", "offset": [372, 383]}, {"key": "and-provided-that", "type": "clause", "offset": [384, 401]}, {"key": "in-accordance-with", "type": "definition", "offset": [430, 448]}, {"key": "subject-to", "type": "definition", "offset": [481, 491]}, {"key": "repairs-and-replacements", "type": "clause", "offset": [526, 550]}, {"key": "from-customer", "type": "clause", "offset": [697, 710]}, {"key": "defective-materials", "type": "clause", "offset": [782, 801]}, {"key": "notwithstanding-the-foregoing", "type": "clause", "offset": [818, 847]}, {"key": "replacement-item", "type": "definition", "offset": [884, 900]}, {"key": "for-customer", "type": "clause", "offset": [901, 913]}, {"key": "such-determination", "type": "definition", "offset": [926, 944]}, {"key": "with-respect-to", "type": "clause", "offset": [959, 974]}, {"key": "resulting-from", "type": "definition", "offset": [1097, 1111]}, {"key": "intended-use", "type": "clause", "offset": [1220, 1232]}, {"key": "customer-to-provide", "type": "clause", "offset": [1250, 1269]}, {"key": "installation-environment", "type": "clause", "offset": [1294, 1318]}, {"key": "approved-by", "type": "definition", "offset": [1526, 1537]}, {"key": "to-customer", "type": "clause", "offset": [1565, 1576]}, {"key": "current-rates", "type": "clause", "offset": [1598, 1611]}, {"key": "customer-site", "type": "clause", "offset": [1662, 1675]}, {"key": "customer-shall", "type": "clause", "offset": [1677, 1691]}, {"key": "shipping-costs", "type": "clause", "offset": [1710, 1724]}, {"key": "risk-of-loss", "type": "definition", "offset": [1733, 1745]}, {"key": "delivery-of", "type": "clause", "offset": [1762, 1773]}, {"key": "relating-to", "type": "definition", "offset": [1793, 1804]}, {"key": "hardware-as-a-service", "type": "clause", "offset": [1805, 1826]}, {"key": "hardware-subscription-service", "type": "definition", "offset": [1872, 1901]}, {"key": "either-party", "type": "definition", "offset": [2023, 2035]}, {"key": "notice-of-non", "type": "clause", "offset": [2070, 2083]}, {"key": "prior-to", "type": "definition", "offset": [2092, 2100]}, {"key": "anniversary-date", "type": "definition", "offset": [2106, 2122]}, {"key": "term-of-the", "type": "clause", "offset": [2128, 2139]}, {"key": "hardware-services", "type": "definition", "offset": [2140, 2157]}, {"key": "cancellation-of-this-agreement", "type": "clause", "offset": [2272, 2302]}, {"key": "good-condition", "type": "definition", "offset": [2491, 2505]}, {"key": "received-by", "type": "definition", "offset": [2509, 2520]}, {"key": "normal-wear-and-tear", "type": "clause", "offset": [2531, 2551]}, {"key": "in-the-event-the", "type": "clause", "offset": [2562, 2578]}, {"key": "customer-agrees-to", "type": "clause", "offset": [2639, 2657]}, {"key": "suggested-retail-price", "type": "clause", "offset": [2703, 2725]}, {"key": "payment-for-the", "type": "clause", "offset": [2737, 2752]}, {"key": "right-to", "type": "definition", "offset": [2823, 2831]}, {"key": "possession-of", "type": "clause", "offset": [2847, 2860]}], "size": 10, "snippet": "PeopleGuru will maintain the Timeclock hardware to be free from defects in material and workmanship as follows: Any parts found to be defective (except as specifically excluded below) shall be replaced or repaired, at PeopleGuru's or its designee's option, without charge for parts or labor, provided that the Timeclock hardware has been properly installed and maintained by Customer and provided that such hardware has been used in accordance with this Agreement and has not been subject to abuse or tampering. The foregoing repairs and replacements may be made only by PeopleGuru or its designee and will be made only after PeopleGuru or its designee is notified of a problem, receives delivery from Customer of the Timeclock hardware at issue and determines that it results from defective materials or workmanship. Notwithstanding the foregoing, PeopleGuru may deliver a temporary replacement item for Customer's use while such determination is being made with respect to the Timeclock hardware in question. Repairs and replacements required as a result of (i) damage, defects, or malfunctions resulting from misuse, accident, neglect, tampering, unusual physical or electrical stress, or causes other than normal or intended use; (ii) failure of Customer to provide and maintain a suitable installation environment; (iii) any alterations made to the Timeclock hardware or the attachment of any devices not provided by PeopleGuru to the Timeclock Hardware; or (iv) malfunctions resulting from use of badges or supplies not approved by PeopleGuru shall be billed to Customer at PeopleGuru\u2019s then-current rates. No Timeclock Hardware support is provided at the Customer site. Customer shall bear all delivery/shipping costs and all risk of loss during shipment/delivery of Timeclock hardware relating to Hardware as a Service or Hardware Support Services.\n8.1. Timeclock hardware subscription service for each newly acquired Timeclock hardware subscription is for a minimum of eighteen (18) months. Thereafter, and unless either party delivers thirty (30) days written notice of non-renewal prior to each Anniversary Date, the term of the Hardware Services subscription shall automatically renew for one (1) year periods on the Anniversary Date.\n8.2. Upon termination or cancellation of this Agreement, Customer shall, at its expense, return all PeopleGuru- owned Timeclock hardware to PeopleGuru in accordance with PeopleGuru's instructions. The Timeclock hardware shall be returned in as good condition as received by Customer, normal wear and tear excepted. In the event the Timeclock hardware is not returned within ninety (90) days, Customer agrees to purchase it at the prevailing manufacturer's suggested retail price. If timely payment for the Timeclock hardware is not made by Customer, PeopleGuru shall have the right to take immediate possession of such hardware.", "hash": "e040384db03340f023cb8c716f858d6b", "id": 1}, {"samples": [{"hash": "iONTKOr0ENR", "uri": "/contracts/iONTKOr0ENR#hardware-support-services", "label": "Software License Agreement", "score": 31.0215027109, "published": true}, {"hash": "6UY9jaljgkt", "uri": "/contracts/6UY9jaljgkt#hardware-support-services", "label": "Software License Agreement", "score": 31.0215027109, "published": true}], "snippet_links": [{"key": "provide-the", "type": "clause", "offset": [25, 36]}, {"key": "county-in", "type": "definition", "offset": [74, 83]}, {"key": "section-1", "type": "definition", "offset": [84, 93]}, {"key": "this-contract", "type": "clause", "offset": [97, 110]}, {"key": "this-section-2", "type": "clause", "offset": [127, 141]}, {"key": "appendix-c", "type": "clause", "offset": [145, 155]}, {"key": "will-provide", "type": "clause", "offset": [196, 208]}, {"key": "services-for", "type": "clause", "offset": [226, 238]}, {"key": "in-section-i", "type": "clause", "offset": [263, 275]}, {"key": "the-specifications", "type": "definition", "offset": [293, 311]}, {"key": "contractor-to-county", "type": "clause", "offset": [385, 405]}, {"key": "hardware-specifications", "type": "clause", "offset": [412, 435]}, {"key": "contractor-will", "type": "clause", "offset": [439, 454]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [455, 490]}, {"key": "to-operate", "type": "definition", "offset": [531, 541]}, {"key": "in-accordance-with", "type": "definition", "offset": [556, 574]}, {"key": "minimum-hardware", "type": "clause", "offset": [664, 680]}, {"key": "section-ii", "type": "clause", "offset": [717, 727]}, {"key": "in-order-to", "type": "clause", "offset": [744, 755]}, {"key": "the-manufacturers", "type": "definition", "offset": [917, 934]}, {"key": "additional-hardware", "type": "clause", "offset": [955, 974]}, {"key": "party-software", "type": "clause", "offset": [986, 1000]}, {"key": "technical-and", "type": "clause", "offset": [1052, 1065]}, {"key": "business-judgment", "type": "clause", "offset": [1066, 1083]}], "size": 2, "snippet": "2.1 Contractor agrees to provide the Hardware Support Services ordered by County in Section 1 of this Contract as described in this Section 2 of Appendix C (\u201cHardware Support Services\u201d).\n2.2 HASC will provide Hardware Support Services for the Hardware identified in Section I of Appendix C-1. The specifications for the Hardware shall be the documentation for the Hardware provided by Contractor to County (the \u201cHardware Specifications\u201d). Contractor will use commercially reasonable efforts to correct all failures of the Hardware to operate substantially in accordance with the Hardware Specifications (\u201cHardware Errors\u201d).\n2.3 County must obtain and maintain the minimum Hardware configuration which is described in Section II of Appendix C-1 in order to operate the ReddiNet Software. Contractor may change this minimum Hardware configuration from time-to-time. County must purchase and maintain in accordance with the manufacturers\u2019 specifications any additional hardware and third- party software which Contractor deems required, in its reasonable technical and business judgment, to continue the basic functionality of the Hardware. Contractor will provide at least thirty", "hash": "4ff96c8f67f40568b5c12eb0d59d353f", "id": 3}, {"samples": [{"hash": "87u9Ug4M68L", "uri": "/contracts/87u9Ug4M68L#hardware-support-services", "label": "Support Services Addendum", "score": 31.3855725991, "published": true}], "snippet_links": [{"key": "the-support-services", "type": "clause", "offset": [15, 35]}, {"key": "services-and", "type": "clause", "offset": [105, 117]}, {"key": "labor-services", "type": "clause", "offset": [138, 152]}, {"key": "repair-or-replace", "type": "clause", "offset": [156, 173]}, {"key": "pursuant-to", "type": "definition", "offset": [197, 208]}, {"key": "support-services-term", "type": "clause", "offset": [234, 255]}, {"key": "to-customer", "type": "clause", "offset": [267, 278]}, {"key": "support-services-agreement", "type": "clause", "offset": [385, 411]}, {"key": "global-services", "type": "clause", "offset": [531, 546]}, {"key": "service-parts", "type": "definition", "offset": [669, 682]}, {"key": "business-location", "type": "definition", "offset": [697, 714]}, {"key": "for-repair", "type": "clause", "offset": [715, 725]}, {"key": "site-services", "type": "definition", "offset": [767, 780]}, {"key": "remote-troubleshooting", "type": "definition", "offset": [847, 869]}, {"key": "when-available", "type": "clause", "offset": [880, 894]}, {"key": "field-support", "type": "clause", "offset": [1099, 1112]}, {"key": "necessary-for", "type": "definition", "offset": [1116, 1129]}, {"key": "customer-will", "type": "clause", "offset": [1241, 1254]}, {"key": "release-of", "type": "clause", "offset": [1267, 1277]}, {"key": "the-software", "type": "clause", "offset": [1278, 1290]}, {"key": "time-of-delivery", "type": "clause", "offset": [1320, 1336]}, {"key": "upgrade-release", "type": "definition", "offset": [1354, 1369]}, {"key": "customer-may", "type": "clause", "offset": [1407, 1419]}, {"key": "hardware-and-software", "type": "clause", "offset": [1572, 1593]}, {"key": "software-and-hardware", "type": "clause", "offset": [1644, 1665]}], "size": 2, "snippet": "In addition to the Support Services described above, LogRhythm provides Hardware maintenance and support services and parts, with related labor services to repair or replace defects in workmanship pursuant to and occurring within the Support Services term applicable to Customer\u2019s Hardware product(s) \u201cHardware Support Services\u201d are only available on Hardware that are under a current Support Services Agreement with LogRhythm.\n(a) LogRhythm provides Hardware Support Services with assistance f rom its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) years from the\n(i) Onsite dispatch of a technician and/or service parts to Customer\u2019s business location for repair and resolution, if appropriate and if on-site services are available in Customer\u2019s region.\n(ii) With Customer\u2019s consent, remote troubleshooting sessions, when available, where the Hardware manuf acturer\u2019s technician conducts a troubleshooting session in Customer\u2019s network.\n(iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer\u2019s region.\n(b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Upgrade Release requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Upgrade Release or (ii) receive Support Services on Customer\u2019s current Hardware and Software through the support lif e cycle of the applicable Software and Hardware.", "hash": "590b4eb7ca4bb923691d5a6ac5ae44e8", "id": 4}, {"samples": [{"hash": "eCAj3QBAndz", "uri": "/contracts/eCAj3QBAndz#hardware-support-services", "label": "Software License Agreement", "score": 24.2831194297, "published": true}], "snippet_links": [{"key": "agrees-to", "type": "clause", "offset": [9, 18]}, {"key": "provide-the", "type": "clause", "offset": [19, 30]}, {"key": "county-in", "type": "definition", "offset": [68, 77]}, {"key": "section-1", "type": "definition", "offset": [78, 87]}, {"key": "this-section-2", "type": "clause", "offset": [121, 135]}, {"key": "appendix-c", "type": "clause", "offset": [139, 149]}, {"key": "will-provide", "type": 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{"key": "for-purposes-of-the", "type": "clause", "offset": [3315, 3334]}, {"key": "services-required", "type": "definition", "offset": [3410, 3427]}, {"key": "hardware-availability", "type": "clause", "offset": [3440, 3461]}, {"key": "user-training", "type": "definition", "offset": [3536, 3549]}, {"key": "other-problems", "type": "clause", "offset": [3554, 3568]}, {"key": "other-services", "type": "clause", "offset": [3631, 3645]}, {"key": "by-telephone", "type": "definition", "offset": [3671, 3683]}, {"key": "at-any-time", "type": "clause", "offset": [3728, 3739]}, {"key": "after-receiving", "type": "clause", "offset": [3823, 3838]}, {"key": "telephone-request", "type": "clause", "offset": [3841, 3858]}, {"key": "no-obligation-to-provide", "type": "clause", "offset": [3896, 3920]}, {"key": "failure-in-performance", "type": "clause", "offset": [4063, 4085]}, {"key": "loss-or-damage", "type": "clause", "offset": [4089, 4103]}, {"key": "either-party", "type": "definition", "offset": [4147, 4159]}, {"key": "reasonable-control", "type": "clause", "offset": [4162, 4180]}, {"key": "failure-by", "type": "clause", "offset": [4188, 4198]}, {"key": "county-to-maintain", "type": "clause", "offset": [4199, 4217]}, {"key": "site-specifications", "type": "definition", "offset": [4255, 4274]}, {"key": "in-writing", "type": "clause", "offset": [4287, 4297]}, {"key": "addition-of", "type": "clause", "offset": [4365, 4376]}, {"key": "prior-written-approval", "type": "definition", "offset": [4432, 4454]}, {"key": "failure-of-the", "type": "clause", "offset": [4548, 4562]}, {"key": "unauthorized-use", "type": "clause", "offset": [4639, 4655]}, {"key": "misuse-or-abuse", "type": "clause", "offset": [4680, 4695]}, {"key": "operating-conditions", "type": "definition", "offset": [4782, 4802]}, {"key": "replace-the", "type": "clause", "offset": [4909, 4920]}, {"key": "agree-to", "type": "clause", "offset": [4951, 4959]}, {"key": "centralized-administration", "type": "clause", "offset": [5028, 5054]}, {"key": "and-support", "type": "clause", "offset": [5069, 5080]}, {"key": "in-connection-with", "type": "clause", "offset": [5185, 5203]}, {"key": "in-advance", "type": "clause", "offset": [5261, 5271]}, {"key": "changes-to-the", "type": "definition", "offset": [5345, 5359]}, {"key": "system-component", "type": "definition", "offset": [5388, 5404]}, {"key": "any-employee", "type": "clause", "offset": [5413, 5425]}, {"key": "of-county", "type": "clause", "offset": [5447, 5456]}, {"key": "consent-of", "type": "clause", "offset": [5506, 5516]}, {"key": "all-obligations", "type": "clause", "offset": [5552, 5567]}, {"key": "time-and-materials-rates", "type": "clause", "offset": [5796, 5820]}, {"key": "appendix-a", "type": "clause", "offset": [5850, 5860]}], "size": 1, "snippet": "2.1 HASC agrees to provide the Hardware Support Services ordered by County in Section 1 of this Contract as described in this Section 2 of Appendix C (\u201cHardware Support Services\u201d).\n2.2 HASC will provide Hardware Support Services for the Hardware identified in Section I of Appendix C-1. The specifications for the Hardware shall be the documentation for the Hardware provided by HASC to County (the \u201cHardware Specifications\u201d). HASC will use commercially reasonable efforts to correct all failures of the Hardware to operate substantially in accordance with the Hardware Specifications (\u201cHardware Errors\u201d).\n2.3 County must obtain and maintain the minimum Hardware configuration which is described in Section II of Appendix C-1 in order to operate the ReddiNet Software. HASC may change this minimum Hardware configuration from time-to-time. County must purchase and maintain in accordance with the manufacturers\u2019 specifications any additional hardware and third-party software which HASC deems required, in its reasonable technical and business judgment, to continue the basic functionality of the Hardware. HASC will provide at least thirty (30) days\u2019 notice to County regarding any such required purchase. If County desires to discuss the obligation to purchase and maintain in accordance with the manufacturers\u2019 specifications such additional hardware and third-party software, County shall notify HASC within ten (10) days after the receipt of HASC\u2019s notification hereunder. The County of Orange Health Care Agency C-1 MA-042-1201042115011466 parties shall discuss in good faith the obligation to purchase, but if the parties cannot reach agreement, each party\u2019s sole remedy shall be termination of this Contract pursuant to Section 9 of this Contract.\n2.4 HASC will provide commercially reasonable telephone assistance to County\u2019s employees in identifying, verifying, isolating and resolving Hardware Errors. Such telephone assistance will be provided as a supplement to, rather than a substitute for, adequate training for County and its users.\n2.5 HASC will not be required to correct Hardware Errors or perform maintenance or Hardware Support Services for the following:\n(a) Hardware Errors caused by any modifications of the Hardware by any party other than HASC;\n(b) problems related to hardware or software not provided by HASC;\n(c) County\u2019s failure to use Hardware Error corrections provided by HASC;\n(d) County\u2019s failure to use the Hardware in accordance with the terms of the Contract;\n(e) problems related to County\u2019s combination, operation, or use of the Hardware with non-HASC software or hardware unless such software or hardware was installed and integrated by HASC; and\n(f) problems occurring in an operating environment outside of the environment recommended by HASC.\n2.6 HASC shall provide the Hardware Support Services in the following manner:\n(a) Nonemergency Hardware Support Services between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time), Monday through Friday, except during the following HASC holidays: New Year\u2019s Day, \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587, \u2587\u2587. Day, President\u2019s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, and December 25 through December 31.\n(b) Emergency Hardware Support Services via telephone, 24-hours-a-day, 7-days-a- week. For purposes of the Contract, \u201cEmergency Hardware Support Services\u201d will mean Hardware Support Services required to maintain Hardware availability. Emergency Hardware Support Services do not include operator instruction, user training, or other problems which could be handled by County through adequate training or other services. County may contact HASC by telephone for the Emergency Hardware Support Services at any time and HASC will make commercially reasonable efforts to respond within two (2) hours after receiving a telephone request from County.\n(c) HASC shall be under no obligation to provide the Hardware Support Services if the following occur:\n(i) County fails to perform its obligations in Section 2.8 of this Appendix C;\n(ii) any failure in performance or loss or damage under the Contract due to any cause beyond either party\u2019s reasonable control;\n(iii) failure by County to maintain the Hardware Specifications or other site specifications recommended in writing by HASC or the manufacturer of the Hardware;\n(iv) County makes any addition of hardware or software for which County has not received prior written approval from HASC; or County of Orange Health Care Agency C-2 MA-042-1201042115011466\n(v) there is a failure of the Hardware or any part thereof which is attributable to: (A) inappropriate or unauthorized use; (B) accident, neglect, misuse or abuse; or (C) exposure of the Hardware to potentially harmful environmental, electrical, or operating conditions.\n2.7 HASC may, as it deems required in its reasonable technical and business judgment, modify, enhance or replace the Hardware.\n2.8 HASC and County agree to the following:\n(a) County understands and acknowledges the need for centralized administration, maintenance, and support of the Hardware and agrees to utilize only the Hardware Support Services of HASC and its subcontractors in connection with the Hardware Support Services, unless otherwise approved in advance and in writing by HASC; and\n(b) County shall provide HASC with notice of changes to the Hardware or any other vital system component made by any employee, contractor or agent of County. Such changes, without the prior express written consent of HASC, will relieve HASC of any and all obligations to provide the Hardware Support Services.\n2.9 If HASC provides Hardware Support Services as a result of any of the causes listed in Sections 2.5, or 2.6(c), such Hardware Support Services will be provided at HASC\u2019s then-current time and materials rates. Such rates are set forth in Appendix A of this Contract.", "hash": "ff8154b426af2b9674b94c4a54475bb6", "id": 5}, {"samples": [{"hash": "k3XTssGsex7", "uri": "/contracts/k3XTssGsex7#hardware-support-services", "label": "Maintenance Services Agreement", "score": 25.5532579869, "published": true}], "snippet_links": [{"key": "building-services", "type": "definition", "offset": [4, 21]}, {"key": "maintenance-inspections", "type": "clause", "offset": [56, 79]}, {"key": "diagnostic-services", "type": "clause", "offset": [84, 103]}, {"key": "equipment-covered", "type": "clause", "offset": [111, 128]}, {"key": "this-agreement", "type": "clause", "offset": [135, 149]}, {"key": "as-required", "type": "clause", "offset": [150, 161]}, {"key": "to-maintain", "type": "clause", "offset": [162, 173]}, {"key": "the-system", "type": "definition", "offset": [174, 184]}, {"key": "maximum-performance", "type": "definition", "offset": [188, 207]}, {"key": "communication-networks", "type": "clause", "offset": [296, 318]}, {"key": "local-area-network", "type": "definition", "offset": [333, 351]}, {"key": "to-insure", "type": "clause", "offset": [383, 392]}, {"key": "electrical-equipment", "type": "definition", "offset": [508, 528]}, {"key": "replacement-of", "type": "clause", "offset": [741, 755]}, {"key": "database-protection", "type": "clause", "offset": [783, 802]}, {"key": "in-the-event-of-a", "type": "clause", "offset": [803, 820]}, {"key": "power-outage", "type": "clause", "offset": [821, 833]}, {"key": "control-module", "type": "definition", "offset": [861, 875]}, {"key": "system-performance", "type": "clause", "offset": [1037, 1055]}, {"key": "provide-a", "type": "definition", "offset": [1060, 1069]}, {"key": "written-recommendation", "type": "definition", "offset": [1070, 1092]}, {"key": "corrective-action", "type": "definition", "offset": [1104, 1121]}, {"key": "system-analysis", "type": "clause", "offset": [1146, 1161]}, {"key": "the-performance", "type": "clause", "offset": [1190, 1205]}, {"key": "controlled-equipment", "type": "definition", "offset": [1213, 1233]}], "size": 1, "snippet": "NRG Building Services will perform scheduled preventive maintenance inspections and diagnostic services on the equipment covered under this agreement as required to maintain the system at maximum performance and reliability levels. The tasks specifically included are:\na. Diagnostic check of the communication networks including the local area network between all System Controllers to insure that all controllers are on-line and communicating.\nb. Verification of control sequences for all mechanical and/or electrical equipment to insure the system is operating as designed.\nc. Recalibration of all field sensors, annually to within +-0.5 DegF. to insure occupant comfort and maximum system efficiency.\nd. Cleaning of battery terminals and replacement of battery annually to insure database protection in the event of a power outage.\ne. Back-up of the Network Control Module database quarterly to insure a current copy is available in the event of a catastrophic controller failure.\nf. Review Alarm and Service History logs to evaluate system performance and provide a written recommendation as to what corrective action is required.\ng. Perform system analysis with emphasis on optimizing the performance of the controlled equipment.\nh. Verification of alarms and their automatic control sequences.", "hash": "30e48dd566f9b0d032f22845de360c4b", "id": 6}, {"samples": [{"hash": "ide82EkKVkA", "uri": "/contracts/ide82EkKVkA#hardware-support-services", "label": "Master Services Agreement", "score": 35.5232486586, "published": true}], "snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "to-customer", "type": "clause", "offset": [46, 57]}, {"key": "in-connection-with", "type": "clause", "offset": [58, 76]}, {"key": "the-services", "type": "definition", "offset": [77, 89]}, {"key": "in-accordance-with", "type": "definition", "offset": [107, 125]}, {"key": "additional-charge", "type": "clause", "offset": [167, 184]}, {"key": "upon-receipt-of-a", "type": "clause", "offset": [221, 238]}, {"key": "written-notice", "type": "definition", "offset": [239, 253]}, {"key": "the-customer", "type": "definition", "offset": [259, 271]}, {"key": "the-non", "type": "clause", "offset": [296, 303]}, {"key": "replace-the", "type": "clause", "offset": [339, 350]}, {"key": "defective-hardware", "type": "definition", "offset": [351, 369]}, {"key": "time-frame", "type": "definition", "offset": [390, 400]}, {"key": "replacement-hardware", "type": "clause", "offset": [406, 426]}, {"key": "functionally-equivalent", "type": "definition", "offset": [451, 474]}, {"key": "right-of-replacement", "type": "clause", "offset": [487, 507]}, {"key": "sole-remedy", "type": "clause", "offset": [522, 533]}, {"key": "with-respect-to", "type": "clause", "offset": [534, 549]}, {"key": "this-agreement", "type": "clause", "offset": [584, 598]}, {"key": "support-package", "type": "clause", "offset": [605, 620]}, {"key": "response-times", "type": "definition", "offset": [621, 635]}, {"key": "standard-support", "type": "clause", "offset": [653, 669]}, {"key": "premium-support", "type": "definition", "offset": [678, 693]}], "size": 1, "snippet": "In the event any Hardware supplied by Acalvio to Customer in connection with the Services fails to perform in accordance with the Documentation, Acalvio will, without additional charge to Customer, replace such Hardware. Upon receipt of a written notice from the Customer detailing the nature of the non-conformity or defect, Acalvio will replace the defective Hardware within a reasonable time frame. The replacement Hardware shall be of the same or functionally equivalent model. This right of replacement is Customer's sole remedy with respect to defective Hardware provided under this Agreement.\nIII. SUPPORT PACKAGE RESPONSE TIMES Support Packages Standard Support Package Premium Support Package", "hash": "988de8a855dba1f5b8e5d1b9bc03f201", "id": 7}, {"samples": [{"hash": "bhR1ZpFO9L6", "uri": "/contracts/bhR1ZpFO9L6#hardware-support-services", "label": "Product Specific Terms for Time & Attendance Hardware", "score": 31.2682301312, "published": true}], "snippet_links": [{"key": "the-customer", "type": "definition", "offset": [21, 33]}, {"key": "payment-of", "type": "definition", "offset": [43, 53]}, {"key": "support-fees", "type": "clause", "offset": [65, 77]}, {"key": "provide-the", "type": "clause", "offset": [96, 107]}, {"key": "in-accordance-with", "type": "definition", "offset": [134, 152]}, {"key": "support-policies", "type": "definition", "offset": [157, 173]}, {"key": "supported-hardware", "type": "definition", "offset": [182, 200]}, {"key": "and-maintenance", "type": "clause", "offset": [201, 216]}, {"key": "order-form", "type": "definition", "offset": [239, 249]}, {"key": "during-the-term", "type": "clause", "offset": [250, 265]}, {"key": "in-the-event-the", "type": "clause", "offset": [267, 283]}, {"key": "maintenance-plans", "type": "clause", "offset": [319, 336]}, {"key": "unless-otherwise-indicated", "type": "clause", "offset": [439, 465]}, {"key": "agreed-by", "type": "clause", "offset": [487, 496]}, {"key": "for-the-avoidance-of-doubt", "type": "clause", "offset": [510, 536]}, {"key": "in-connection-with", "type": "clause", "offset": [593, 611]}, {"key": "mobile-telephone", "type": "definition", "offset": [616, 632]}], "size": 1, "snippet": "3.1 Scope Subject to the Customer\u2019s timely payment of applicable Support fees, OneAdvanced will provide the Hardware Support Services in accordance with the Support Policies for the supported Hardware and maintenance plan indicated in the Order Form during the Term. In the event the Support Policies indicate variable maintenance plans (e.g. bronze silver or gold) all supported Hardware must be supported under the same maintenance plan unless otherwise indicated on the Order Form or agreed by OneAdvanced. For the avoidance of doubt, OneAdvanced does not provide Hardware Support Services in connection with any mobile telephone or similar devices.", "hash": "b9a6f3d321a123a3d06d7a3cb2ee0697", "id": 8}, {"samples": [{"hash": "6rZjeuPfu2w", "uri": "/contracts/6rZjeuPfu2w#hardware-support-services", "label": "It Managed Services Agreement", "score": 22.8809034908, "published": true}], "snippet_links": [{"key": "schedule-c", "type": "clause", "offset": [43, 53]}, {"key": "provide-the", "type": "clause", "offset": [101, 112]}, {"key": "in-this-clause", "type": "clause", "offset": [149, 163]}, {"key": "section-5", "type": "clause", "offset": [172, 181]}, {"key": "support-period", "type": "clause", "offset": [216, 230]}, {"key": "preventative-maintenance-services", "type": "clause", "offset": [289, 322]}, {"key": "prior-arrangement", "type": "definition", "offset": [376, 393]}, {"key": "to-buyer", "type": "definition", "offset": [630, 638]}, {"key": "buyer-will", "type": "clause", "offset": [655, 665]}, {"key": "cooperate-with", "type": "clause", "offset": [666, 680]}, {"key": "access-and-facilities", "type": "clause", "offset": [701, 722]}, {"key": "reasonably-necessary", "type": "clause", "offset": [726, 746]}, {"key": "to-provide", "type": "definition", "offset": [764, 774]}, {"key": "services-to-the", "type": "clause", "offset": [804, 819]}, {"key": "required-standard", "type": "clause", "offset": [820, 837]}, {"key": "defect-correction", "type": "definition", "offset": [846, 863]}, {"key": "in-accordance-with", "type": "definition", "offset": [909, 927]}], "size": 1, "snippet": "6.4.1 If \u2018hardware support\u2019 is selected in Schedule C, this clause 6.4 will apply.\n6.4.2 seller must provide the hardware support services specified in this clause 6.4 and Section 5 of Schedule C during the hardware support period.\n6.4.3 [preventative maintenance] seller must provide the preventative maintenance services:\na) specified in Section 5 of Schedule C;\nb) only by prior arrangement with \u2587\u2587\u2587\u2587\u2587;\nc) at the times specified in Section 5 of Schedule C, or if no times are specified in Section 5 of Schedule C, either at times:\n(i) when the hardware is not operational; or\n(ii) likely to cause the least possible disruption to buyer\u2019s business, and buyer will cooperate with seller by providing access and facilities as reasonably necessary to enable seller to provide the preventative maintenance services to the required standard.\n6.4.4 [defect correction] seller must rectify defects in the hardware in accordance with this clause 6.4.4 and Section 5", "hash": "1e656938bd6bbbdaaa4942e6d3727393", "id": 9}, {"samples": [{"hash": "4Pc3oXmO6wv", "uri": "/contracts/4Pc3oXmO6wv#hardware-support-services", "label": "Software and Hardware Support Services Maintenance Agreement", "score": 20.1197809719, "published": true}], "snippet_links": [{"key": "instruction-manuals", "type": "clause", "offset": [139, 158]}, {"key": "informational-materials", "type": "definition", "offset": [243, 266]}, {"key": "a-request-for-assistance", "type": "clause", "offset": [319, 343]}, {"key": "contact-information", "type": "clause", "offset": [345, 364]}, {"key": "schedule-1", "type": "definition", "offset": [381, 391]}, {"key": "reasonable-efforts", "type": "definition", "offset": [415, 433]}, {"key": "the-request", "type": "clause", "offset": [458, 469]}, {"key": "support-agreement", "type": "clause", "offset": [504, 521]}, {"key": "level-1", "type": "clause", "offset": [570, 577]}, {"key": "will-provide", "type": "clause", "offset": [625, 637]}, {"key": "replacement-hardware", "type": "clause", "offset": [659, 679]}, {"key": "customer-will", "type": "clause", "offset": [684, 697]}, {"key": "upon-receipt-of", "type": "definition", "offset": [777, 792]}, {"key": "from-customer", "type": "clause", "offset": [806, 819]}, {"key": "arrange-for", "type": "clause", "offset": [888, 899]}, {"key": "replacement-of", "type": "clause", "offset": [914, 928]}, {"key": "sole-discretion", "type": "clause", "offset": [960, 975]}, {"key": "replaced-hardware", "type": "definition", "offset": [1018, 1035]}, {"key": "to-customer", "type": "clause", "offset": [1036, 1047]}, {"key": "customer-consents", "type": "definition", "offset": [1072, 1089]}, {"key": "party-vendors", "type": "clause", "offset": [1121, 1134]}, {"key": "customer-agrees", "type": "clause", "offset": [1187, 1202]}, {"key": "liable-for-damages", "type": "clause", "offset": [1206, 1224]}, {"key": "owned-by", "type": "definition", "offset": [1259, 1267]}], "size": 1, "snippet": "Upon experiencing a difficulty with the Hardware, Customer should do as follows: Check troubleshooting resources imbedded in the Hardware, instruction manuals, Badger Meter's self-service troubleshooting tips at \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/ (includes informational materials, instructions and FAQs ); Contact Badger Meter with a request for assistance. Contact information can be found on Schedule 1. Badger Meter will use reasonable efforts to identify and resolve the request. If Hardware is covered under the Support Agreement and a Hardware issue cannot be resolved after a Level 1 and 2 troubleshooting assessment, Badger Meter will provide Customer with loaned replacement Hardware and Customer will immediately return the inoperable Hardware to Badger Meter at Customer\u2019s cost. Upon receipt of the Hardware from Customer, Badger Meter will verify the Hardware inoperability issue and will arrange for the repair or replacement of the inoperable Hardware at its sole discretion. Badger Meter will return the repaired or replaced Hardware to Customer at Badger Meter\u2019s cost. Customer consents to Badger Meter\u2019s use of third-party vendors in repairing or replacing the Hardware. During use, Customer agrees be liable for damages to and misuse of loaned Hardware, owned by Badger Meter.", "hash": "e9e3fd292aae0edb99286356eb149aaf", "id": 10}], "next_curs": "CmISXGoVc35sYXdpbnNpZGVyY29udHJhY3Rzcj4LEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiJoYXJkd2FyZS1zdXBwb3J0LXNlcnZpY2VzIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"parents": [["hardware-support", "HARDWARE SUPPORT"], ["entire-agreement", "Entire Agreement"], ["general", "General"], ["definitions", "Definitions"], ["exceptions", "Exceptions"]], "children": [["reinstatement-fee", "Reinstatement Fee"], ["changes-to-scope-of-services", "Changes to Scope of Services"], ["depot-service", "Depot Service"], ["on-call-service", "On-Call Service"], ["consumables-and-supplies", "Consumables and Supplies"]], "size": 29, "title": "Hardware Support Services", "id": "hardware-support-services", "related": [["software-support", "Software Support", "Software Support"], ["technical-support-services", "Technical Support Services", "Technical Support Services"], ["support-services", "Support Services", "Support Services"], ["tax-support-services", "TAX SUPPORT SERVICES", "TAX SUPPORT SERVICES"], ["compliance-support-services", "Compliance Support Services", "Compliance Support Services"]], "related_snippets": [], "updated": "2025-07-07T12:37:48+00:00", "also_ask": ["What service levels and response times are essential to include for enforceability?", "How can liability for hardware failure or data loss be strategically allocated?", "What are the most common negotiation points in hardware support clauses?", "How do hardware support obligations compare to industry standards or competitors?", "What risks arise if support exclusions or limitations are vaguely drafted?"], "drafting_tip": "Specify service levels and response times to set clear expectations; define covered hardware to prevent disputes; outline exclusions to avoid unintended obligations.", "explanation": "The Hardware Support Services clause defines the obligations and scope of support provided for physical equipment under the agreement. Typically, this clause outlines the types of hardware covered, the nature of support services such as maintenance, repair, or replacement, and the response times or service levels the provider must meet. By clearly specifying these terms, the clause ensures that both parties understand their responsibilities and expectations regarding hardware issues, thereby minimizing disputes and ensuring timely resolution of equipment problems."}, "json": true, "cursor": ""}}