HARDWARE MAINTENANCE AND SUPPORT SERVICES. TASK 1.1: HARDWARE MAINTENANCE AND SUPPORT Contractor shall provide full coverage Services on all IKON CPP 8050 production color copiers/printers hardware components including optional large capacity paper tray(s) and booklet finisher(s) and Fiery S300 print controllers. Full coverage Services includes, but not limited to, all parts and labor, analysis and solution to all hardware problems, and replacement of all worn or broken parts due to normal operation of the color copiers. The Services provided by Contractor under this Agreement will not include the following: (i) repairs of software support resulting from misuse (including without limitation failure to maintain a proper environment for the equipment and software, improper voltage or the use of supplies that do not conform to the manufacturer’s specifications); (ii) repairs made necessary by service or relocation of the equipment performed by persons other than Contractor representatives; (iii) service calls or work which the County requests to be performed outside of normal business hours (unless covered under an extened hour service contract); (iv) removable cassette, copy cabinet, exit trays, or any Exhibit A item not related to the mechanical or electrical operation of the equipment; (v) supply of consumable supplies such as paper or staples, unless expressly provided for in a Purchase Order; (vi) repairs and/or service calls resulting from attachments not purchased from Contractor; (vii) parts no longer available from the applicable manufacturer; (ix) electrical work external to the equipment, including problems resulting from overloaded or improper circuits; and (x) charges for installation of the equipment or deinstallation and/or movement of the equipment from one location to another. Damage to equipment or parts are not covered by this Agreement. In no event shall Contractor be liable for any damages resulting from or related to any failure of software, including, but not limited to, loss or data, or delay of delivery of Services hereunder. Contractor assumes no obligation to provide or install any anti-virus of similar software and the scope of services contemplated hereby does not include any such Services. Contractor may terminate its Service obligations under this Agreement with respect to any items of equipment or software that has been modified, damages, altered or serviced by personnel other than those employed by Contractor. Additionally, Services necessitated as a result of inadequa...
HARDWARE MAINTENANCE AND SUPPORT SERVICES. This Agreement covers up to two (2) elections during the one-year term commencing on August 12, 2015 and expiring on August 11, 2016. Service and maintenance for all Pitney Xxxxx equipment will be provided by Contractor’s Customer Service Representative (CSR). This contract covers: Annual Relia-Vote software license Annual parts for inserters and sorter Stratus server Coverage for a 90-day period around each election, beginning 60 days prior to the election and concluding 30 days after the election Forty (40) weekday election support shifts: Monday through Friday, 8:00am-5:00pm Six (6) weekend day election support shifts: schedule to be determined by County Cycles up to 1.6 million per election (one cycle is completed when the mail piece lands on the deck of the Inserter and is ready to be mailed)
