Guaranteed service levels Clause Samples
A Guaranteed Service Levels clause sets minimum performance standards that a service provider must meet during the term of an agreement. Typically, it outlines specific metrics such as uptime percentages, response times, or resolution times for support issues, and may include remedies like service credits if these standards are not achieved. This clause ensures that the customer receives a consistent and reliable level of service, and provides recourse if the provider fails to meet agreed expectations.
Guaranteed service levels. (a) If you are a small customer, we are required under the laws of [required alteration: insert name of the State or Territory] to meet certain guaranteed service levels. These requirements are [required alteration: set out the applicable GSL scheme requirements of that State or Territory]. If we do not meet a relevant guaranteed service level and you are entitled to a payment under those laws, we will make a payment to you in accordance with the relevant laws.
(b) Nothing in this contract limits our obligations to make payments in accordance with the applicable GSL scheme. Where there is no GSL Scheme in a State or Territory for small customers, the deletion of this clause is a required alteration.]
Guaranteed service levels. Under the Electricity Industry Code, we are required to meet certain guaranteed service levels if you are a small customer. If we do not meet a relevant guaranteed service level and you are entitled to a payment under the Electricity Industry Code, then we must make that payment in accordance with the Electricity Industry Code.
Guaranteed service levels. (a) If you are a small customer, we are required under the laws of the Australian Capital Territory to meet certain guaranteed service levels. These requirements are in relation to the provision of customer connection services to you. They include matters such as customer connection times, responding to complaints, our response times to notifications of problems and the like. As these service requirements change the requirements applicable from time to time will be published in the Consumer Protection Code by the Independent Competition and Regulatory Commission. If we do not meet a relevant guaranteed service level and you are entitled to a payment under those laws, we will make a payment to you in accordance with the relevant laws.
(b) Nothing in this contract limits our obligations to make payments in accordance with the applicable GSL scheme.
Guaranteed service levels a. If you are a small customer, we are required under the laws of Tasmania to meet certain guaranteed service levels. These requirements are set out in the Tasmanian Economic Regulator‘s Guideline - Guaranteed Service Level Scheme. If we do not meet a relevant guaranteed service level and you are entitled to a payment under those laws, we will make a payment to you in accordance with the relevant laws.
b. Nothing in this contract limits our obligations to make payments in accordancewith the applicable GSL scheme.
Guaranteed service levels