Common use of GOVERNANCE POLICY Clause in Contracts

GOVERNANCE POLICY. Governance of the DCS program is based on an “owner-operator” approach in which DIR Customers actively work directly with DCS Service Providers to resolve local operational issues and participate in committees to address enterprise matters. Enterprise-level decisions, DIR Customers’ issues, and resolution of escalated DIR Customer-specific issues are carried out by standing governance committees, organized by subject area and comprised of representatives from DIR Customers, DIR management and subject-matter experts. DIR Customers are structured into “partner groups,” which select representatives to participate in these committees. Central features of the owner-operator model include the following: • DIR Customers work directly with Dcs Service Providers personnel on operational issues and local governance functions and decisions. • Governance committees address exceptions, enterprise matters and escalations from DIR Customers. • Committees are decision-makers and serve a key communication role across the enterprise. • DIR will assess and route issues to the correct committee. • DIR provides contract oversight functions.

Appears in 2 contracts

Sources: Data Center Services Service Component Provider Master Services Agreement, Master Services Agreement

GOVERNANCE POLICY. Governance of the DCS program is based on an “owner-operator” approach in which DIR Customers actively work directly with DCS Service Providers to resolve local operational issues and participate in committees to address enterprise matters. Enterprise-level decisions, DIR Customers’ issues, and resolution of escalated DIR Customer-specific issues are carried out by standing governance committees, organized by subject area and comprised of representatives from DIR Customers, DIR management and subject-matter experts. DIR Customers are structured into “partner groups,” which select representatives to participate in these committees. Central features of the owner-operator model include the following: • DIR Customers work directly with Dcs DCS Service Providers personnel on operational issues and local governance functions and decisions. • Governance committees address exceptions, enterprise matters and escalations from DIR Customers. • Committees are decision-makers and serve a key communication role across the enterprise. • DIR will assess and route issues to the correct committee. • DIR provides contract oversight functions.

Appears in 1 contract

Sources: Data Center Services Multisourcing Service Integrator Master Services Agreement