Global Escalation Contact Points Sample Clauses

Global Escalation Contact Points. Global will provide a twenty four (24) hour per day, seven (7) day per week, and three hundred sixty five (365) day per year support to Mercury for outage related events. Escalation Level Response Time Name Phone E-mail Xxxxx 0 Xxxxxxx Xxxxxxxx Xxxxxx XXX ***** *****@xxxxxxxxx.xxx Level 2 ***** after initial contact with NOC if no satisfaction and or Resolution. Global NOC Management ***** *****@xxxxxxxxx.xxx Level 3 ***** after 2nd level if no satisfaction or Resolution from 2nd level. ***** ***** *****@xxxxxxxxx.xxx Level 4 ***** after 3rd level if no satisfaction or Resolution from 2nd or 3rd level. ***** ***** *****@xxxxxxxxx.xxx ***** Information for which confidential treatment has been requested is omitted from this page and has been provided separately to the Securities and Exchange Commission. Mercury – Confidential & Proprietary Schedule 1 to Exhibit _A-4_- SLA Client Support Functions NOTE: Functions described below are not in force unless mutually agreed on in writing between Global Payments and Mercury 30 days prior to completion of Indirect implementation. General EFT Requests • General EFT requests that may be sent to the ISO Client Specialist will be completed within ***** days. For example, if a request is received on Monday, it will be completed by ***** regardless of what time the request is received on Monday. If an exception occurs and the time frame cannot be met, the customer will be notified. • Once an EFT request is received, the following procedure occurs at Global Payments • Compilation of the necessary back up documentation (MAS MST screen shot, reserve report, email from requestor, and EFT Approval Form) • Data entry of the EFT request into the Oracle financial system • Submit the EFT documentation to Management for approval by ***** • Management approves all EFTs by ***** • EFTs are transmitted to the banks for posting to the merchant’s bank account. • Notes: • It is important to note that on EFTs, the time that we receive the request does not drive the ***** day turnaround. If we receive a request at 9 am on Monday, it has to be complete by *****. While we may have the paperwork prepared and completed by 9 am on ***** (the technical ***** day window), it cannot be transmitted until 3 pm. This is dictated by the system and process and not by the Client Service department. • Also worth noting is that a merchant will not receive his funds the day that we transmit the EFT, please explain not only our timeframe but that it can tak...
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Related to Global Escalation Contact Points

  • Contact Points 1. Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement. 2. Upon request of the other Party, the contact point shall identify the office or official responsible for the matter and assist, as necessary, in facilitating communication with the requesting Party. Contact points shall work jointly to develop agendas and make other preparations for the Free Trade Commission meetings and follow-up on the Free Trade Commission's decisions as appropriate; provide administrative support to the Panels established under Chapter 15 (Dispute Settlement) and address any other matter entrusted by the Free Trade Commission.

  • Number Resources, Rate Center Areas and Routing Points 13.1 Nothing in this Agreement shall be construed to limit or otherwise adversely affect in any manner either Party’s right to employ or to request and be assigned any Central Office Codes (“NXX”) pursuant to the Central Office Code Assignment Guidelines and any relevant FCC or Commission orders, as may be amended from time to time, or to establish, by Tariff or otherwise, Rate Center Areas and Routing Points corresponding to such NXX codes.

  • CHANGES IN EMERGENCY AND SERVICE CONTACT PERSONS In the event that the name or telephone number of any emergency or service contact for the Competitive Supplier changes, Competitive Supplier shall give prompt notice to the Town in the manner set forth in Article 18.3. In the event that the name or telephone number of any such contact person for the Town changes, prompt notice shall be given to the Competitive Supplier in the manner set forth in Article 18.3.

  • Construction Phase Services 3.1.1 – Basic Construction Services

  • Purchase Order and Sales Contact Email Please enter a valid email address that will definitely reach the Purchase Order and Sales Contact. 2 xxxxxxx.xxxxxxxxx@xxxxx.xxx Purchase Order and Sales Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). 2 3 6122484264 Company Website Company Website (Format - xxx.xxxxxxx.xxx) 2 4 xxxxx://xxx.xxxxx.xxx/ Entity D/B/A's and Assumed Names You must confirm that you are responding to this solicitation under your legal entity name. Go now to your Supplier Profile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. In this question, please identify all of your entity's assumed names and D/B/A's. Please note that you will be identified publicly by the Legal Name under which you respond to this solicitation unless you organize otherwise with TIPS after award. 5 Midwest Mechanical Solutions Primary Address Primary Address 2 6 0000 Xxxxx Xxxx Primary Address City Primary Address City 7 Golden Valley Primary Address State Primary Address State (2 Digit Abbreviation) 2 8 Minnesota Primary Address Zip Primary Address Zip 9 55427 Search Words Identifying Vendor Please list all search words and phrases to be included in the TIPS database related to your entity. Do not list words which are not associated with the bid category/scope (See bid title for general scope). This will help users find you through the TIPS website search function. You may include product names, manufacturers, specialized services, and other words associated with the scope of this solicitation. 0 MMS, Midwest Mechanical Solutions, HVAC Certification of Vendor Residency (Required by the State of Texas) Does Vendor's parent company or majority owner:

  • Construction Administration Phase Delete the following paragraph if Submittal Exchange isn’t going to be used: 2.2.2.

  • Basic Work Week (a) The basic work week of an employee working full-time shall be thirty-seven (37) hours to be worked as scheduled by the Company as follows: - Four (4) shifts of eight (8) hours and one (1) shift of five (5) hours; or - Two (2) shifts of eight (8) hours and three (3) shifts of seven (7) hours.

  • Contact person person who provides a link for administrative information and who, depending on the structure of the higher education institution, may be the departmental coordinator or works at the international relations office or equivalent body within the institution.

  • Base Management Fee The Base Management Fee shall be calculated at an annual rate of 2.0% of the Company’s average gross assets. The Base Management Fee shall be payable quarterly in arrears, and shall be calculated based on the average value of the Company’s gross assets at the end of the two most recently completed calendar quarters. All or any part of the Base Management Fee not taken as to any quarter shall be deferred without interest and may be taken in such other quarter as the Adviser shall determine. The Base Management Fee for any partial month or quarter shall be appropriately pro rated.

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