General Administrative Functions Clause Samples

General Administrative Functions.  Establish and maintain a SSDC specific web page subject to the approval of the Member States or their agent.  Provide timely response to Member State contacts within 2 business days.  Provide timely response to manufacturers contacts within 2 business days.  Provide necessary process training to Member State staff and agents no later than 15 days after the onset of the rebate calendar year bid year solicitation.  Produce Member State SSDC supplemental rebate program reports within agreed upon time frames  Provide a disaster recovery and business continuity plan in preparation for the implementation of the contract.  Perform weekly information and data backups. If found to be out of compliance with an identified standard and /or timeline for this service, fee credit equal to 5% of that month’s total administrative fee identified in B, III.  Comply with the terms and conditions of the agreed upon end of contract transition plan. At the discretion of the Contract Administrator, fee credits may apply for each instance of failure by the Contractor to meet the identified performance standard.