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The responsibilities supplied by the DISTRIBUTOR are: \u25cf Provide an online system to access the software updates and upgrades. \u25cf Provide an online system to maintain updated all the security signatures, lists and protection mechanism available. \u25cf Provide a system to control the service levels of every appliance or node with the software. \u25cf Protect the sensible data of CUSTOMER and keep it secure according to the current laws. \u25cf Provide a platform for the registration of cases. \u25cf Provide service support and resolution engagement for the products involved according to the established service level and personalized system architecture. \u25cf Timely response and resolution of faults to the CUSTOMER. \u25cf Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required.", "size": 2, "snippet_links": [{"key": "computing-services", "type": "definition", "offset": [33, 51]}, {"key": "based-on", "type": "clause", "offset": [52, 60]}, {"key": "open-source-software", "type": "definition", "offset": [61, 81]}, {"key": "maintenance-and", "type": "clause", "offset": [92, 107]}, {"key": "assistance-to-the-customer", "type": "clause", "offset": [118, 144]}, {"key": "the-responsibilities", "type": "clause", "offset": [146, 166]}, {"key": "by-the-distributor", "type": "clause", "offset": [176, 194]}, {"key": "online-system", "type": "clause", "offset": [213, 226]}, {"key": "software-updates-and-upgrades", "type": "clause", "offset": [241, 270]}, {"key": "to-maintain", "type": "clause", "offset": [299, 310]}, {"key": "the-security", "type": "clause", "offset": [323, 335]}, {"key": "protection-mechanism", "type": "definition", "offset": [358, 378]}, {"key": "provide-a", "type": "definition", "offset": [392, 401]}, {"key": "to-control", "type": "definition", "offset": [409, 419]}, {"key": "the-service-levels", "type": "clause", "offset": [420, 438]}, {"key": "of-customer", "type": "clause", "offset": [513, 524]}, {"key": "according-to", "type": "definition", "offset": [544, 556]}, {"key": "current-laws", "type": "clause", "offset": [561, 573]}, {"key": "the-registration", "type": "clause", "offset": [600, 616]}, {"key": "service-support", "type": "clause", "offset": [637, 652]}, {"key": "the-products", "type": "clause", "offset": [683, 695]}, {"key": "system-architecture", "type": "clause", "offset": [765, 784]}, {"key": "resolution-of-faults", "type": "clause", "offset": [808, 828]}, {"key": "fault-resolution", "type": "definition", "offset": [848, 864]}, {"key": "distribution-of", "type": "clause", "offset": [895, 910]}, {"key": "monitoring-reports", "type": "definition", "offset": [925, 943]}, {"key": "when-required", "type": "definition", "offset": [948, 961]}], "samples": [{"hash": "f59naJJ14JL", "uri": "/contracts/f59naJJ14JL#functional-overview", "label": "24x7 Support Plan Agreement", "score": 22.4496917725, "published": true}], "hash": "fb7e6c8c135c306311f3a50135ac38fc", "id": 6}, {"snippet": "The Automated DB2 Warrant and Integrated Digitized Photo Imaging System consists of two main functional components: (1) the Automated DB2 System, and (2) the Photo Imaging System. A functional overview is provided in Exhibit 2-1 showing the subsystems of the Automated DB2 System, the subsystems of the Photo Imaging System, the data associated with each of the subsystems, the interfaces between the subsystems, and the interfaces to external systems. As shown in Exhibit 2-1, the Automated DB2 System and the Photo Imaging System are independent systems with three defined interfaces. The Automated DB2 System sends Warrant data and Seal/Unseal notifications to the Photo Imaging System. The Photo Imaging System sends UF90 data (audit data of who received a photo and when) to the Automated DB2 System. A brief description of each system/sub-system is provided in the following sections.\n2.1 Automated DB2 System Overview The Automated DB2 System will be developed in MicroFocus Cobol and will execute on NYCPD's existing mainframe, the IBM 3090-400J, in a CICS/DB2 environment. (Attachment K of this contract provides the detailed hardware and software configuration of the existing NYCPD mainframe environment.) The Automated DB2 System consists of the (1) Warrant System, (2) Name Search System, (3) Sealing System, and (4) Database Conversion software. 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This includes the following specific responsibilities: \u2022 Provision of a main point of contact during Client business hours. \u2022 Extracting information from end users as per Revize Software Systems, LLC. specified list of questions (detailed in section 4) \u2022 Timely referral of faults to Revize Software Systems, LLC. as per method detailed in section 4 \u2022 Fault resolution monitoring, and production and distribution of Service Level Monitoring reports as and when required", "size": 1, "snippet_links": [{"key": "purpose-of-this", "type": "clause", "offset": [4, 19]}, {"key": "client-responsibilities", "type": "clause", "offset": [45, 68]}, {"key": "supported-products", "type": "definition", "offset": [145, 163]}, {"key": "end-users", "type": "definition", "offset": [185, 194]}, {"key": "contracted-services", "type": "definition", "offset": [219, 238]}, {"key": "software-systems", "type": "definition", "offset": [251, 267]}, {"key": "specific-responsibilities", "type": "clause", "offset": [302, 327]}, {"key": "provision-of-a", "type": "clause", "offset": [331, 345]}, {"key": "point-of-contact", "type": "definition", "offset": [351, 367]}, {"key": "business-hours", "type": "clause", "offset": [382, 396]}, {"key": "information-from", "type": "clause", "offset": [411, 427]}, {"key": "in-section-4", "type": "clause", "offset": [513, 525]}, {"key": "fault-resolution", "type": "definition", "offset": [626, 642]}, {"key": "distribution-of", "type": "clause", "offset": [674, 689]}, {"key": "monitoring-reports", "type": "definition", "offset": [704, 722]}, {"key": "when-required", "type": "definition", "offset": [730, 743]}], "samples": [{"hash": "2eoKjOjmdfW", "uri": "/contracts/2eoKjOjmdfW#functional-overview", "label": "Professional Services", "score": 25.2669410706, "published": true}], "hash": "f8756c2b88c2142d3b60c033b829b3b4", "id": 8}, {"snippet": "To provide a service for the registration, referral and resolution of all IT related faults and queries (supported platforms only see section 4. of this agreement) encountered by North Yorkshire Police Authority. This includes the following specific responsibilities:\n1. Provision of a Help Desk or similar facility\n2. Extracting information from end users as per Oriium Consulting Limited specified list of questions (detailed in section 4.)\n3. Timely resolution of faults\n4. 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