FSE Metric Reporting Clause Samples
The FSE Metric Reporting clause establishes requirements for tracking and reporting specific performance or operational metrics related to Field Service Engineers (FSEs). Typically, this clause outlines the types of data that must be collected—such as response times, resolution rates, or customer satisfaction scores—and sets forth the frequency and format for submitting these reports to the relevant parties. By mandating regular and standardized reporting, this clause ensures transparency, enables performance monitoring, and supports data-driven decision-making for service quality improvements.
FSE Metric Reporting. Reporting for Active FSE Worker Records is based on the additional FSE Workers which are defined as any Active FSE Worker records exceeding the Baseline FSE Count.
FSE Metric Reporting. Reporting for Active FSE Worker Records is based on the additional FSE Workers which are defined as any Active FSE Worker records exceeding the Baseline FSE Count. All Service SKU(s) with the FSE Pricing Metric in the Subscription Rights Table unless stated otherwise within this table In addition to the Annual Reporting Obligation, if Customer exceeds any Subscription Rights by 5% or more (“Growth Event”) as a result of any one-time addition of Workers (e.g., M&A), Customer must report the excess Subscription Rights to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ within 30 days of the Growth Event. Customer agrees to pay the applicable annual fees from the start date of the Growth Event through the subsequent anniversary date which will be documented under a separate order form.
FSE Metric Reporting. FSE Metric: Customer shall run a report to establish the number of Active Records for each FSE Population Category as of sixty 60 days prior to each anniversary of the Order Term start date. In addition to the reporting obligation on the Annual Reporting Date, if Customer has any one-time addition of workers (e.g., M&A) at any time during the Order Term that would increase FSE Workers by 5% or more (“Growth Event”), Customer must report the number of additional workers 30 days prior to the date the workers are added to the Service (“Growth Event Reporting Date”). In each case, Customer must report the numbers to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ and Workday will determine the extent that the reported numbers exceed FSE Workers by applying the calculation described in the FSE Calculation and Worker Category Definition section above (such excess, “Additional FSE Workers”). Customer agrees to pay fees for the Additional FSE Workers to cover the period from (i) the anniversary of the Order Term start date immediately following the Annual Reporting Date or (ii) the date the workers are added to the Service after a Growth Event Reporting Date, through the subsequent anniversary date, as applicable, (each a “Reporting Period”) at the per FSE Worker per year FSE Expansion Rate set forth in the FSE Expansion Table below. Customer agrees to execute an order form documenting the additional fees due pursuant to this section. If the FSE count exceeds the Subscription Rights described in the Subscription Rights Table, Customer will pay the following additional annual fees per Additional FSE Worker: FSE Expansion Table SKU FSE Expansion Rate 4. Renewal. Customer may renew its subscription for the Service by notifying Workday prior to the end of the Order Term and Workday will generate a new Order Form for a [single three-year renewal term] (“Renewal Term”) at the below pricing: Renewal Table 1st year of Renewal Term Base Subscription Fee x (1+ (5% Innovation Index + Renewal Term CPI)) 2nd year of Renewal Term Previous Year Subscription Fee x (1+ (5% Innovation Index + Renewal Term CPI)) 3rd year of Renewal Term Previous Year Subscription Fee x (1+ (5% Innovation Index + Renewal Term CPI))