General Management In the discharge of its general duty to manage the successful performance of the Services, Vendor shall:
Executive Management The PH-MCO must include in its Executive Management structure: • A full-time Administrator with authority over the entire operation of the PH-MCO. • A full-time HealthChoices Program Manager to oversee the operation of the Agreement, if different than the Administrator. • A full-time Medical Director who is a current Pennsylvania-licensed physician. The Medical Director must be actively involved in all major clinical program components of the PH-MCO and directly participates in the oversight of the SNU, QM Department and UM Department. The Medical Director and his/her staff/consultant physicians must devote sufficient time to the PH-MCO to provide timely medical decisions, including after-hours consultation, as needed. • A full-time Pharmacy Director who is a current Pennsylvania-licensed pharmacist. The Pharmacy Director oversees the outpatient drug management and serves on the PH-MCO P&T Committee. • A Dental Director who is a current Pennsylvania-licensed Doctor of Dental Medicine or Doctor of Dental Surgery. The Dental Director may be a consultant or employee but must be available at a minimum of 30 hours per week. The Dental Director must be actively involved in all program components related to dental services including, but not limited to, dental provider recruitment strategy, assessment of dental network adequacy, providing oversight and strategic direction in the quality of dental services provided, actively engaged in the development and implementation of quality initiatives, and monitor the performance of the dental benefit manger if dental benefits are subcontracted. A full-time Director of Quality Management who is a Pennsylvania- licensed RN, physician or physician's assistant or is a Certified Professional in Healthcare Quality by the National Association for Healthcare Quality Certified in Healthcare Quality and Management by the American Board of Quality Assurance and Utilization Review Providers. The Director of Quality Management must be located in Pennsylvania and have experience in quality management and quality improvement. Sufficient local staffing under this position must be in place to meet QM Requirements. The primary functions of the Director of Quality Management position are: • Evaluate individual and systemic quality of care • Integrate quality throughout the organization • Implement process improvement • Resolve, track, and trend quality of care complaints • Develop and maintain a credentialed Provider network • A full-time CFO to oversee the budget and accounting systems implemented by the PH-MCO. The CFO must ensure the timeliness and accuracy of all financial reports. The CFO shall devote sufficient time and resources to responsibilities under this Agreement. • A full-time Information Systems Coordinator, who is responsible for the oversight of all information systems issues with the Department. The Information Systems Coordinator must have a good working knowledge of the PH-MCO's entire program and operation, as well as the technical expertise to answer questions related to the operation of the information system. • These full time positions must be solely dedicated to the PA HealthChoices Program.
Leadership Develop strong joint leadership, shift to coaching style of leadership and share information, including financial data.
Xxxxx, Haldimand, Norfolk (a) An employee shall be granted five working days bereavement leave with pay upon the death of the employee’s spouse, child, stepchild, parent, stepparent, legal guardian, grandchild or step-grandchild.
Gardens Lawns, xxxxxx, flower beds, trees, shrubs, outside walls and fences.
Motivation How important were each of the following possible reasons in your decision to go to university? Not important Somewhat important Important Very important motiv1 To prepare for a specific job or career ☐ ☐ ☐ ☐ motiv2 To satisfy my intellectual curiosity ☐ ☐ ☐ ☐ motiv3 To earn more money than if I didn’t go ☐ ☐ ☐ ☐ motiv4 To get a broad education ☐ ☐ ☐ ☐ motiv5 I am more likely to get a job with a degree ☐ ☐ ☐ ☐ motiv6 The satisfaction of doing challenging academic work ☐ ☐ ☐ ☐ motiv7 To apply what I will learn to make a positive difference in society or my community ☐ ☐ ☐ ☐ motiv8 I didn’t have anything better to do ☐ ☐ ☐ ☐ motiv9 To get a more fulfilling job than I probably would if I didn’t go ☐ ☐ ☐ ☐ motiv10 To meet my family’s expectations ☐ ☐ ☐ ☐ motiv11 Learning new things is exciting ☐ ☐ ☐ ☐ motiv12 Most of my friends are going ☐ ☐ ☐ ☐ motiv13 To meet new people ☐ ☐ ☐ ☐ motiv14 The chance to participate in varsity athletics ☐ ☐ ☐ ☐ motiv15 To explore whether university is right for me ☐ ☐ ☐ ☐ motiv16 Other reason (please specify below): ☐ ☐ ☐ ☐ motivtxt motivtop Which one was the most important to you? Applications How many universities besides <university name> did you apply to? app1 in Canada: app2 in other countries: app3 Did you apply to a college or CEGEP? Yes ☐ No ☐ app4 Is <university name> your first choice? Yes ☐ No ☐ [If app4 = “No” branch to apptxt, otherwise branch to the Selection section.] Apptxt What was your first choice university? Selection How important were each of the following in your decision to choose <university name>? Not important Somewhat important Important Very important sel1 I wanted to live close to home ☐ ☐ ☐ ☐ sel2 I wanted to live away from home ☐ ☐ ☐ ☐ sel3 It offered a place in residence ☐ ☐ ☐ ☐ sel4 Cost of university residence ☐ ☐ ☐ ☐ sel5 Cost of tuition and fees ☐ ☐ ☐ ☐ sel6 It has the program I want to take ☐ ☐ ☐ ☐ sel7 The program I want has a co-op, practicum or other work experience ☐ ☐ ☐ ☐ sel8 The program I want offers study/work experience abroad ☐ ☐ ☐ ☐ sel9 The academic reputation of the university ☐ ☐ ☐ ☐ sel10 It has a good reputation for campus life ☐ ☐ ☐ ☐ sel11 It offered a scholarship ☐ ☐ ☐ ☐ sel12 It offered other financial assistance ☐ ☐ ☐ ☐ sel13 The size of the university suits me ☐ ☐ ☐ ☐ sel14 The city/town it’s in ☐ ☐ ☐ ☐ sel15 Availability of public transportation ☐ ☐ ☐ ☐ sel16 It’s where my friends are going ☐ ☐ ☐ ☐ sel17 It’s where my family wanted me to go ☐ ☐ ☐ ☐ sel18 The chance to participate in varsity athletics ☐ ☐ ☐ ☐ sel19 Other reason (please specify below): ☐ ☐ ☐ ☐ seltxt seltop Which one was the most important to you? [Students identified in the university’s sample file as international/visa students will be branched to vsel1; other students will be branched to the Sources of information section.] How important were each of the following in your decision to study at <university name>? Not important Somewhat important Important Very important vsel1 Academic reputation of Canadian universities in general ☐ ☐ ☐ ☐ vsel2 Cost of tuition and fees for international students ☐ ☐ ☐ ☐ vsel3 Friends or family recommended it ☐ ☐ ☐ ☐ vsel4 I thought it would be a welcoming environment ☐ ☐ ☐ ☐ vsel5 Obtaining a visa for Canada was easier than for other countries ☐ ☐ ☐ ☐ vsel6 Other reason (please specify below): ☐ ☐ ☐ ☐ vseltxt Sources of information How important were each of the following sources of information in your decision to study at <university name>? Not S important omewhat mportant Important Very important inf1 Visit by a university representative to your high school or CEGEP ☐ ☐ ☐ ☐ inf2 The university’s web site ☐ ☐ ☐ ☐ inf3 The university’s Facebook site ☐ ☐ ☐ ☐ inf4 The university’s other social media sites (e.g., Twitter, tumblr, etc.) ☐ ☐ ☐ ☐ inf5 Printed university brochure, pamphlet or viewbook ☐ ☐ ☐ ☐ inf6 Visit to campus for an open house ☐ ☐ ☐ ☐ inf7 Other visit to campus ☐ ☐ ☐ ☐ inf8 Contact with admissions staff on campus ☐ ☐ ☐ ☐ inf9 Contact with professors ☐ ☐ ☐ ☐ Inf10 Contact with university athletic coaches ☐ ☐ ☐ ☐ inf11 High school/CEGEP counsellors or teachers ☐ ☐ ☐ ☐ inf12 Students attending the university ☐ ☐ ☐ ☐ inf13 Friends ☐ ☐ ☐ ☐ inf14 Parents ☐ ☐ ☐ ☐ inf15 Xxxxxxx’x university rankings ☐ ☐ ☐ ☐ inf16 Globe and Mail Canadian University Report ☐ ☐ ☐ ☐ inf17 The Times Higher Education World University Rankings ☐ ☐ ☐ ☐ inf18 QS World University Rankings ☐ ☐ ☐ ☐ inf19 Academic Ranking of World Universities (“Shanghai rankings”) ☐ ☐ ☐ ☐ inf20 Other (please specify below:) ☐ ☐ ☐ ☐ inftxt orient1 Did you participate in an orientation program before or after arriving on campus last fall? Yes ☐ No ☐ [IF NO SKIP TO REGIST1] How Satisfied were you with each of the following aspects of the orientation? Very dissatisfied Somewhat dissatisfied Somewhat satisfied Verysatisfied Don’t Know orient2 Feeling welcome at the university ☐ ☐ ☐ ☐ ☐ orient3 Helping you understand the university’s academic expectations ☐ ☐ ☐ ☐ ☐ orient4 Helping your personal and social transition to university ☐ ☐ ☐ ☐ ☐ orient5 Providing information about campus life ☐ ☐ ☐ ☐ ☐ orient6 Providing information about student services ☐ ☐ ☐ ☐ ☐ orient7 Building your confidence ☐ ☐ ☐ ☐ ☐ regist1 How satisfied are you with the process of registering for courses at <UNIVERSITY NAME>? ☐ ☐ ☐ ☐ regist2 Thinking about all the courses in which you wanted to register this year, how satisfied ☐ ☐ ☐ ☐ were you with getting into these courses? Expectations and experience Now that you have been at <university name> for a while, how does your experience compare to what you expected in these areas? Much less than I expected Less than I expected About what I expected More than I expected Much more than I expected exp1 Cost of going to university ☐ ☐ ☐ ☐ ☐ exp2 Debt you might have to take on to complete your program ☐ ☐ ☐ ☐ ☐ exp3 How academically demanding your courses are ☐ ☐ ☐ ☐ ☐ exp4 The time you have to put into your coursework ☐ ☐ ☐ ☐ ☐ exp5 Contact with your professors in the classroom ☐ ☐ ☐ ☐ ☐ exp6 Contact with your professors outside of the classroom ☐ ☐ ☐ ☐ ☐ exp7 Class participation ☐ ☐ ☐ ☐ ☐ exp8 Writing in your academic work ☐ ☐ ☐ ☐ ☐ exp9 Using math in your academic work ☐ ☐ ☐ ☐ ☐ exp10 Doing course work in groups ☐ ☐ ☐ ☐ ☐ exp11 Doing course work on your own ☐ ☐ ☐ ☐ ☐ exp12 Intellectual stimulation ☐ ☐ ☐ ☐ ☐ exp13 Making friends ☐ ☐ ☐ ☐ ☐ exp14 Getting involved in campus social activities ☐ ☐ ☐ ☐ ☐ exp15 The university has help and advising available when I need it ☐ ☐ ☐ ☐ ☐ exp16 I get lost in the crowd ☐ ☐ ☐ ☐ ☐ exp17 Your course grades ☐ ☐ ☐ ☐ ☐ Exceeded Met Fallen short exp18 Has <university name> exceeded, met or fallen short of your expectations? ☐ ☐ ☐ Transition to university How much success have you had adjusting to <university name> in the following areas? None Very little Some Very much No basis for opinion tran1 Meeting academic demands ☐ ☐ ☐ ☐ ☐ tran2 Choosing a program of study ☐ ☐ ☐ ☐ ☐ tran3 Getting academic advice ☐ ☐ ☐ ☐ ☐ tran4 Performing well in written assignments ☐ ☐ ☐ ☐ ☐ tran5 Performing well in courses that require math ☐ ☐ ☐ ☐ ☐ tran6 Understanding the course material ☐ ☐ ☐ ☐ ☐ tran7 Managing your finances ☐ ☐ ☐ ☐ ☐ tran8 Managing your time ☐ ☐ ☐ ☐ ☐ tran9 Making friends ☐ ☐ ☐ ☐ ☐ tran10 Becoming involved in campus activities ☐ ☐ ☐ ☐ ☐ tran11 Finding suitable housing ☐ ☐ ☐ ☐ ☐ tran12 Dealing with new living arrangements ☐ ☐ ☐ ☐ ☐ tran13 Finding your way around campus ☐ ☐ ☐ ☐ ☐ tran14 Using the library ☐ ☐ ☐ ☐ ☐ tran15 Finding career information ☐ ☐ ☐ ☐ ☐ tran16 Commuting to campus ☐ ☐ ☐ ☐ ☐ tran18 Finding information about academic integrity (plagiarism, proper citation, etc.) ☐ ☐ ☐ ☐ ☐ Professors Please indicate your level of agreement or disagreement with the following statements about your professors. Most of my professors … Strongly Strongly prof1 are reasonably accessible outside disagree Disagree Agree agree of class ☐ ☐ ☐ ☐ prof2 take a personal interest in my academic progress ☐ ☐ ☐ ☐ prof3 treat students as individuals, not just numbers ☐ ☐ ☐ ☐ prof4 encourage students to participate in class discussions ☐ ☐ ☐ ☐ prof5 are well organized in their teaching ☐ ☐ ☐ ☐ prof6 seem knowledgeable in their fields ☐ ☐ ☐ ☐ prof7 communicate well in their teaching ☐ ☐ ☐ ☐ prof8 are intellectually stimulating in their teaching ☐ ☐ ☐ ☐ prof9 provide useful feedback on my academic work ☐ ☐ ☐ ☐ prof10 provide prompt feedback on my academic work ☐ ☐ ☐ ☐ prof11 are fair in their grading ☐ ☐ ☐ ☐ prof12 are consistent in their grading ☐ ☐ ☐ ☐ Most of my professors … Strongly Strongly No basis for prof13 treat students the same regardless of disagree Disagree Agree agree opinion gender ☐ ☐ ☐ ☐ ☐ prof14 treat students the same regardless of race ☐ ☐ ☐ ☐ ☐ prof15 look out for students' interests ☐ ☐ ☐ ☐ ☐ Yes, all Yes, most Yes, some prof16 Were you given the chance to evaluate the quality of teaching in your courses? courses courses courses No courses Considering all of your professors and courses please indicate your level of agreement or disagreement with the following statement. Strongly Strongly prof17 Generally, I am satisfied with the disagree Disagree Agree agree quality of teaching I have received ☐ ☐ ☐ ☐ Staff Please indicate your level of agreement or disagreement with the following statements. Strongly disagree Disagree Agree Strongly agree No basis for opinion staff1 Most teaching assistants in my academic program are helpful ☐ ☐ ☐ ☐ ☐ staff2 Most university support staff (e.g., clerks, secretaries, etc.) are helpful ☐ ☐ ☐ ☐ ☐ Commitment to completion Please indicate your level of agreement or disagreement with the following statements. Strongly disagree Disagree Agree Strongly agree Don’t know cmt1 I have the financial resources to complete my program ☐ ☐ ☐ ☐ ☐ cmt2 I had adequate information about my program from the university before I enrolled ☐ ☐ ☐ ☐ ☐ cmt3 I am in the right program for me ☐ ☐ ☐ ☐ ☐ cmt4 Most of my courses are interesting ☐ ☐ ☐ ☐ ☐ cmt5 My course load is manageable ☐ ☐ ☐ ☐ ☐ cmt6 I normally go to all of my classes ☐ ☐ ☐ ☐ ☐ cmt7 I am willing to put a lot of effort into being successful at university ☐ ☐ ☐ ☐ ☐ cmt8 I can deal with stress ☐ ☐ ☐ ☐ ☐ cmt9 I have good study habits ☐ ☐ ☐ ☐ ☐ cmt10 I plan to come back to this university next year ☐ ☐ ☐ ☐ ☐ cmt11 I plan to transfer to another university next year ☐ ☐ ☐ ☐ ☐ cmt12 I plan to go to college/CEGEP next year ☐ ☐ ☐ ☐ ☐ cmt13 I plan to complete my degree at this university ☐ ☐ ☐ ☐ ☐ cmt14 A university degree is worth the cost ☐ ☐ ☐ ☐ ☐ eval11 I feel as if I belong at this university ☐ ☐ ☐ ☐ Overall evaluation How satisfied or dissatisfied are you with the following aspects of <university name>? Very dissatisfied Dissatisfied Satisfied Very satisfied eval3 concern shown by the university for you as an individual ☐ ☐ ☐ ☐ eval9 your decision to attend this university ☐ ☐ ☐ ☐ eval12 Would you recommend <university name> to others? Yes ☐ No ☐ [If eval12 = “No” branch to eval12txt, otherwise branch to the Goal development section.] Why wouldn’t you recommend <university name>? eval12txt Goal development goal1 Have you chosen a major or discipline? Yes ☐ No ☐ After you have completed your undergraduate studies do you intend to: goal3 apply to a professional program (e.g., Medicine, Law, etc.) Yes ☐ No ☐ Unsure ☐ goal4 apply to graduate school Yes ☐ No ☐ Unsure ☐ goal5 Which of the following best describes your career plans? I have some general ideas but I need to clarify them ☐ I have several possible careers in mind ☐ I have a specific career in mind ☐ I am unsure but I want to develop a career plan ☐ I am not thinking about a career at this stage of my studies ☐ goal6 How well do you know the career options your program or intended program could open for you? Very well ☐ Fairly well ☐ Only a little ☐ Not at all ☐ Please indicate what steps if any you have taken to prepare for employment/your career after graduation? Check all that apply. goal7 Talked with professors about employment/career ☐ goal8 Talked with parents/family about employment/career ☐ goal9 Talked with friends about employment/career ☐ goal10 Created resume or curriculum vitae (CV) ☐ goal11 Created an e-portfolio (an inventory of skills, abilities and experience maintained on the web) ☐ goal12 Attended an employment fair ☐ goal13 Met with a career counsellor ☐ goal14 Worked in my chosen field of employment ☐ goal15 Volunteered in my chosen field of employment ☐ goal16 I have a career mentor ☐ goal17 None of the above ☐ Services Please indicate which of the following services you have used since last September and how satisfied you are with the ones you have used. Satisfaction if service used Used Very dissatisfied Dissatisfied Satisfied Very Satisfied srv1 Services for First Nations students ☐ srv1sat ☐ ☐ ☐ ☐ srv2 Services for international students ☐ srv2sat ☐ ☐ ☐ ☐ srv3 Services for students with disabilities ☐ srv3sat ☐ ☐ ☐ ☐ srv4 University libraries: physical books, magazines, stacks ☐ srv4sat ☐ ☐ ☐ ☐ srv5 University libraries: electronic resources ☐ srv5sat ☐ ☐ ☐ ☐ srv6 Employment services ☐ srv6sat ☐ ☐ ☐ ☐ srv7 Career counselling ☐ srv7sat ☐ ☐ ☐ ☐ srv8 Personal counselling ☐ srv8sat ☐ ☐ ☐ ☐ srv9 Academic advising ☐ srv9sat ☐ ☐ ☐ ☐ srv10 Tutoring ☐ srv10sat ☐ ☐ ☐ ☐ srv11 Study skills and learning supports ☐ srv11sat ☐ ☐ ☐ ☐ srv12 Writing skills ☐ srv12sat ☐ ☐ ☐ ☐ srv13 University residences ☐ srv13sat ☐ ☐ ☐ ☐ srv14 Advising for students who need financial aid ☐ srv14sat ☐ ☐ ☐ ☐ srv15 Financial aid ☐ srv15sat ☐ ☐ ☐ ☐ srv16 Athletic facilities ☐ srv16sat ☐ ☐ ☐ ☐ srv17 Other recreational facilities ☐ srv17sat ☐ ☐ ☐ ☐ srv18 University bookstores: physical stores ☐ srv18sat ☐ ☐ ☐ ☐ srv19 University bookstores: online inventory check, ordering, etc. ☐ srv19sat ☐ ☐ ☐ ☐ srv20 Campus medical services ☐ srv20sat ☐ ☐ ☐ ☐ srv21 Co-op offices and supports ☐ srv21sat ☐ ☐ ☐ ☐ srv22 Facilities for university-based social activities ☐ srv22sat ☐ ☐ ☐ ☐ srv23 Facilities for student associations ☐ srv23sat ☐ ☐ ☐ ☐ srv24 Computing services help desk ☐ srv24sat ☐ ☐ ☐ ☐ srv25 Food services ☐ srv25at ☐ ☐ ☐ ☐ srv26 Parking ☐ srv26at ☐ ☐ ☐ ☐ Academic history hist1 In what year did you begin your postsecondary studies? Year: hist2 In what year did you first enrol at <university name>? Year: hist3 Have you transferred to <university name> from another postsecondary institution? Yes ☐ No ☐ hist4 Please choose the letter grade that best reflects your overall average grade: A ☐ (includes A+, A and A-) B ☐ (includes B+, B and B-) C ☐ (includes C+, C and C-) D ☐ F ☐
Excellence excellence is the result of always striving to do better. This is represented by constant improvements to the way in which we deliver our services, which results in a high performing health service. • Respect – we demonstrate respect through our actions and behaviours. By showing each other respect, in turn we earn respect. • Integrity – integrity is doing the right thing, knowing it is what we do when people aren’t looking that is a true reflection of who we are. • Collaboration – collaboration represents working together in partnership to achieve sustainable health care outcomes for our community with a shared understanding of our priorities. • Accountability – together we have a shared responsibility for ensuring the best health care outcomes for our community. This is a reminder that it is not only our actions, but also the actions we do not do, for which we are accountable. Brief Summary of Duties (in order of importance)
Health Services At the time of employment and subject to (b) above, full credit for registered professional nursing experience in a school program shall be given. Full credit for registered professional nursing experience may be given, subject to approval by the Human Resources Division. Non-degree nurses shall be placed on the BA Track of the Teachers Salary Schedule and shall be ineligible for movement to any other track.
Health Care The Company will reimburse the Executive for the cost of maintaining continuing health coverage under COBRA for a period of no more than 12 months following the date of termination, less the amount the Executive is expected to pay as a regular employee premium for such coverage. Such reimbursements will cease if the Executive becomes eligible for similar coverage under another benefit plan.
Long-Term Incentive Program During the Term, the Employee shall participate in all long-term incentive plans and programs of the Group that are applicable to its senior executives in accordance with their terms and in a manner consistent with his position with the Company.
