Common use of FAULT REPORTING AND MAINTENANCE Clause in Contracts

FAULT REPORTING AND MAINTENANCE. 49.1 You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our invoices and on our website. 49.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on- site visit fee and for any costs we incur in investigating faults if no fault in our Services or Equipment is found.

FAULT REPORTING AND MAINTENANCE. 49.1 You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our invoices and on our website. 49.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on- on-site visit fee and for any costs we incur in investigating faults if no fault in our Services or Equipment is found.