Common use of FAULT REPORTING AND MAINTENANCE Clause in Contracts

FAULT REPORTING AND MAINTENANCE. 41.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data and Internet Services to our help desk, the contact number for which is located on your invoice and on our website. 41.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault isfound. 41.3 We are: 41.3.1 responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 not responsible for any fault which is on your side of the network termination point; and 41.3.3 not responsible for any fault which is within the network of a Supplierand we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data and Internet Service, at the times specified in the Service Level Agreement. 41.5 We reserve the right to charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on-site visit to rectify. 41.6 You are responsible for the supply and maintenance of any additionalhardware required to make the Data and Internet Services operational as a result of incompatible services being used.

FAULT REPORTING AND MAINTENANCE. 41.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data and & Internet Services to our help desk, the contact number for which is located on your invoice and on our website. 41.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site on‐site visit fee if no fault isfoundis found. 41.3 We are: 41.3.1 responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 not responsible for any fault which is on your side of the network termination point; and 41.3.3 not responsible for any fault which is within the network of a Supplierand Supplier and we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - ‐ 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data and & Internet Service, at the times specified in the Service Level Agreement. 41.5 We reserve the right to charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on-site on‐site visit to rectify. 41.6 You are responsible for the supply and maintenance of any additionalhardware additional hardware required to make the Data and & Internet Services operational as a result of incompatible services being used.

FAULT REPORTING AND MAINTENANCE. 41.1 7.1 If we have a Service Level agreement Agreement with you then the nominated Service Level nominated in your Application applies applies, and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data and Internet NBN Services to our help desk, the contact number for which is located on your invoice and on our website. 41.2 7.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault isfoundis found. 41.3 7.3 We are: 41.3.1 (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 (b) not responsible for any fault which is on your side of the network termination point; and 41.3.3 (c) not responsible for any fault which is within the network of a Supplierand Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 7.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data and Internet NBN Service, at the times specified in the Service Level Agreement. 41.5 . We reserve the right to impose a charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on-site visit to rectify. 41.6 7.5 You are responsible for acknowledge and agree (a) that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply and maintenance of NBN Services; and (b) not to contact NBN Co or a relevant Supplier in connection with technical support or any additionalhardware required to make other issues in connection with the Data and Internet Services operational as a result of incompatible services being usedNBN Services.

FAULT REPORTING AND MAINTENANCE. 41.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website Our Website or available from us on request. You should notify any faults regarding your Data and & Internet Services to our help desk, the contact number for which is located on your invoice and on our website.Our Website 41.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault isfoundis found. 41.3 We are: 41.3.1 responsible Responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 not Not responsible for any fault which is on your side of the network termination point; and 41.3.3 not Not responsible for any fault which is within the network of a Supplierand Supplier and we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data and & Internet Service, at the times specified in the Service Level Agreement. 41.5 We reserve the right to charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on-site visit to rectify. 41.6 You are responsible for the supply and maintenance of any additionalhardware additional hardware required to make the Data and & Internet Services operational as a result of incompatible services being used.