FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies, and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found.
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Sources: Standard Form of Agreement, Standard Form of Agreement, Standard Form of Agreement