Common use of Express Waiver Clause in Contracts

Express Waiver. I desire to expressly waive any claim of confidentiality as to any and all information contained within our response to the competitive procurement process (e.g. RFP, CSP, Bid, RFQ, etc.) by completing the following and submitting this sheet with our response to Education Service Center Region 8 and TIPS. Xxxxxxxx Xxxxxx Director of Proposal Development Printed Name authorized company officer Title of authorized company officer 0000 Xxxx 0000 Xxxxx Xxxx XX 00000 866-768-5429 Address City State ZIP Phone Signature Date April 26, 2018 Jive Customer Experience Jive Customer Experience brings together the expertise of the Jive Service Account Management, Technical Support, and Customer Service teams to deliver world-class, personalized service and support. All Jive Customer Experience teams are Americas-based and available 24/7, through multiple channels, including toll free telephone, email, online, and chat. All access is unlimited and included in your monthly service fees. No additional contracts are required or fees apply. Service Account Management Jive Service Account Management provides every Jive customer with a dedicated, personal point of contact for a minimum of 90 days following deployment of your Jive solution. This Service Account Manager (XXX) understands your communications environment, your specific solution configuration, and your individual needs, concerns, and challenges. When you reach out to your XXX, you are immediately connected with someone who understands where you’re coming from and has the resources necessary to help you. Most commonly, Jive XXXx work one on one with customers to fine tune their Jive solution to best meet their needs. Whether it is dial plan configuration, auto attendant menus, virtual fax settings, speed dial, ring groups, or conference bridges, your Jive XXX can help. Providing on the spot training and guiding new users through the Jive administrator portal, customers are quickly able to move to full system self service. In addition, Jive XXXx function as your intermediator across all Jive departments. If you have network issues, or require specialized network attention, your Jive XXX will work with you and Jive Engineering to connect you with the resources you need to resolve your issues and ensure you are getting the most from your Jive solution. If you would like to add additional capacity, your XXX will process those scope changes and order the handsets and any additional engineering you require. Even if you do not reach out directly to your XXX for additional assistance, a Jive XXX will reach out to touch base with you. This best practice has been especially helpful for customers who may not have any visible issues with the system, but who could be more fully utilizing it. While many of our competitors charge you for access to this level of support, with Jive, unlimited access is available to every customer at no additional cost. Technical Support / Customer Service At Jive, our Technical Support (TS) and Customer Service (CS) teams are fully integrated. Instead of navigating through multi-level option menus to find the individual who can help you with your issue, your call, email, or chat is immediately answered by a TS / CS team member trained to evaluate your issue, assist you personally with resolving it, or connect you directly with the team member best able to assist you. The majority of system issues can be quickly resolved by Jive Customer Service Representatives (CSRs). All CSRs complete training certification in the Jive solution prior to answering customer calls, emails, or chats. Jive’s technical support team is staffed with certified technical experts with the experience to identify and resolve any customer issue. Jive Technical Support Representatives (TSRs) are trained and certified in the Jive system, as well as in support solutions like Cisco, Juniper, VMWare, Polycom, Panasonic, ADTRAN, and many others. The Jive Certified Support Technician (JCST) training program is required for all TSRs. Jive technical support personnel currently hold (in aggregate) the following certifications: • Cisco CCNA, CCDA, CCNP, CCIE • ADTRAN ATSP • CompTIA A+, CompTIA Network+, Security+, Project+ • CIW Web Foundations Associate • Microsoft MTA Security Fundamentals • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration • Jive Communications JCST Jive TSRs can offer more than just basic information. Instead, they can address in-depth technical questions and get at CEO VP, CUSTOMER EXPERIENCE DIRECTOR OF TECHNOLOGY DIRECTOR OF TECH OPERATIONS ESCALATION MANAGER TEAM MANAGER TEAM LEAD / SUPERVISOR CSR / TSR the root cause of any issues you may be experiencing - even when those issues are not with the Jive solution, but with your network or another service provider.

Express Waiver. I desire to expressly waive any claim of confidentiality as to any and all information contained within our response to the competitive procurement process (e.g. RFP, CSP, Bid, RFQ, etc.) by completing the following and submitting this sheet with our response to Education Service Center Region 8 and TIPS. Xxxxxxxx Xxxxxx Director of Proposal Development Printed Name authorized company officer Title of authorized company officer 0000 Xxxx 0000 Xxxxx Xxxx XX 00000 866-768-5429 Address City State ZIP Phone Signature Date April 26, 2018 Jive Customer Experience Jive Customer Experience brings together the expertise of the Jive Service Account Management, Technical Support, and Customer Service teams to deliver world-class, personalized service and support. All Jive Customer Experience teams are Americas-based and available 24/7, through multiple channels, including toll free telephone, email, online, and chat. All access is unlimited and included in your monthly service fees. No additional contracts are required or fees apply. Service Account Management Jive Service Account Management provides every Jive customer with a dedicated, personal point of contact for a minimum of 90 days following deployment of your Jive solution. This Service Account Manager (XXX) understands your communications environment, your specific specific solution configurationconfiguration, and your individual needs, concerns, and challenges. When you reach out to your XXX, you are immediately connected with someone who understands where you’re coming from and has the resources necessary to help you. Most commonly, Jive XXXx work one on one with customers to fine fine tune their Jive solution to best meet their needs. Whether it is dial plan configurationconfiguration, auto attendant menus, virtual fax settings, speed dial, ring groups, or conference bridges, your Jive XXX can help. Providing on the spot training and guiding new users through the Jive administrator portal, customers are quickly able to move to full system self service. In addition, Jive XXXx function as your intermediator across all Jive departments. If you have network issues, or require specialized network attention, your Jive XXX will work with you and Jive Engineering to connect you with the resources you need to resolve your issues and ensure you are getting the most from your Jive solution. If you would like to add additional capacity, your XXX will process those scope changes and order the handsets and any additional engineering you require. Even if you do not reach out directly to your XXX for additional assistance, a Jive XXX will reach out to touch base with you. This best practice has been especially helpful for customers who may not have any visible issues with the system, but who could be more fully utilizing it. While many of our competitors charge you for access to this level of support, with Jive, unlimited access is available to every customer at no additional cost. Technical Support / Customer Service At Jive, our Technical Support (TS) and Customer Service (CS) teams are fully integrated. Instead of navigating through multi-level option menus to find find the individual who can help you with your issue, your call, email, or chat is immediately answered by a TS / CS team member trained to evaluate your issue, assist you personally with resolving it, or connect you directly with the team member best able to assist you. The majority of system issues can be quickly resolved by Jive Customer Service Representatives (CSRs). All CSRs complete training certification certification in the Jive solution prior to answering customer calls, emails, or chats. Jive’s technical support team is staffed with certified certified technical experts with the experience to identify and resolve any customer issue. Jive Technical Support Representatives (TSRs) are trained and certified certified in the Jive system, as well as in support solutions like Cisco, Juniper, VMWare, Polycom, Panasonic, ADTRAN, and many others. The Jive Certified Certified Support Technician (JCST) training program is required for all TSRs. Jive technical support personnel currently hold (in aggregate) the following certificationscertifications: • Cisco CCNA, CCDA, CCNP, CCIE • ADTRAN ATSP • CompTIA A+, CompTIA Network+, Security+, Project+ • CIW Web Foundations Associate • Microsoft MTA Security Fundamentals • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration Configuration • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration Configuration • Jive Communications JCST Jive TSRs can offer more than just basic information. Instead, they can address in-depth technical questions and get at CEO VP, CUSTOMER EXPERIENCE DIRECTOR OF TECHNOLOGY DIRECTOR OF TECH OPERATIONS ESCALATION MANAGER TEAM MANAGER TEAM LEAD / SUPERVISOR CSR / TSR the root cause of any issues you may be experiencing - even when those issues are not with the Jive solution, but with your network or another service provider.

Express Waiver. I desire to expressly waive any claim of confidentiality as to any and all information contained within our response to the competitive procurement process (e.g. RFP, CSP, Bid, RFQ, etc.) by completing the following and submitting this sheet with our response to Education Service Center Region 8 and TIPS. Xxxxxxxx Xxxxxx Director of Proposal Development Marketing Printed Name authorized company officer 0000 X Xxxxxxxx Xxxxx Xxxx Xxxxxx XX Title of authorized company officer 0000 Xxxx 0000 Xxxxx Xxxx XX 00000 84042 866-768-5429 Address City State ZIP Phone Signature Date April 26November 15, 2018 2019 Jive Customer Experience Jive Customer Experience brings together the expertise of the Jive Service Account Management, Technical Support, and Customer Service teams to deliver world-class, personalized service and support. All Jive Customer Experience teams are Americas-based and available 24/7, through multiple channels, including toll free telephone, email, online, and chat. All access is unlimited and included in your monthly service fees. No additional contracts are required or fees apply. Service Account Management Jive Service Account Management provides every Jive customer with a dedicated, personal point of contact for a minimum of 90 days following deployment of your Jive solution. This Service Account Manager (XXX) understands your communications environment, your specific solution configuration, and your individual needs, concerns, and challenges. When you reach out to your XXX, you are immediately connected with someone who understands where you’re coming from and has the resources necessary to help you. Most commonly, Jive XXXx work one on one with customers to fine tune their Jive solution to best meet their needs. Whether it is dial plan configuration, auto attendant menus, virtual fax settings, speed dial, ring groups, or conference bridges, your Jive XXX can help. Providing on the spot training and guiding new users through the Jive administrator portal, customers are quickly able to move to full system self service. In addition, Jive XXXx function as your intermediator across all Jive departments. If you have network issues, or require specialized network attention, your Jive XXX will work with you and Jive Engineering to connect you with the resources you need to resolve your issues and ensure you are getting the most from your Jive solution. If you would like to add additional capacity, your XXX will process those scope changes and order the handsets and any additional engineering you require. Even if you do not reach out directly to your XXX for additional assistance, a Jive XXX will reach out to touch base with you. This best practice has been especially helpful for customers who may not have any visible issues with the system, but who could be more fully utilizing it. While many of our competitors charge you for access to this level of support, with Jive, unlimited access is available to every customer at no additional cost. Technical Support / Customer Service At Jive, our Technical Support (TS) and Customer Service (CS) teams are fully integrated. Instead of navigating through multi-level option menus to find the individual who can help you with your issue, your call, email, or chat is immediately answered by a TS / CS team member trained to evaluate your issue, assist you personally with resolving it, or connect you directly with the team member best able to assist you. The majority of system issues can be quickly resolved by Jive Customer Service Representatives (CSRs). All CSRs complete training certification in the Jive solution prior to answering customer calls, emails, or chats. Jive’s technical support team is staffed with certified technical experts with the experience to identify and resolve any customer issue. Jive Technical Support Representatives (TSRs) are trained and certified in the Jive system, as well as in support solutions like Cisco, Juniper, VMWare, Polycom, Panasonic, ADTRAN, and many others. The Jive Certified Support Technician (JCST) training program is required for all TSRs. Jive technical support personnel currently hold (in aggregate) the following certifications: • Cisco CCNA, CCDA, CCNP, CCIE • ADTRAN ATSP • CompTIA A+, CompTIA Network+, Security+, Project+ • CIW Web Foundations Associate • Microsoft MTA Security Fundamentals • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration • Microsoft MTA Windows OS Fundamentals • Microsoft MCTS Windows 7 Configuration • Jive Communications JCST Jive TSRs can offer more than just basic information. Instead, they can address in-depth technical questions and get at CEO VP, CUSTOMER EXPERIENCE DIRECTOR OF TECHNOLOGY DIRECTOR OF TECH OPERATIONS ESCALATION MANAGER TEAM MANAGER TEAM LEAD / SUPERVISOR CSR / TSR the root cause of any issues you may be experiencing - even when those issues are not with the Jive solution, but with your network or another service provider.