Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Proactive Outage Notification SLA: (i) Periods of Outage resulting in whole or in part from the degradation of Customer’s wireless LAN such as slow data transmission; (ii) Interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) The time resulting from ▇▇▇▇▇▇▇▇’s point of contact unavailability due to incorrect contact information or other cause.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the Proactive Outage Notification SLA: (i) Periods of Outage resulting in whole or in part from the degradation of Customer’s wireless LAN such as slow data transmissionLAN; (ii) Interruptions not reported by Customer, or for which no Trouble Ticket was opened. (iii) The time resulting from ▇▇▇▇▇▇▇▇’s point of contact unavailability due to incorrect contact information or other cause. (iv) SLA coverage is only applicable to Devices for which out-of-band access is available (except for Devices under the Monitor and Notify service level).