Common use of Exclusions/Qualifications Clause in Contracts

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) Trouble tickets opened after 4 p.m. U.S. Eastern Time will be considered to be opened on the next business day. (ii) The TTR SLA will not be available for Customer Sites with remote maintenance support as Customer, not Verizon, will be handling the physical restoration of the WAP for such Sites. (iii) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (iv) SLAs are only available when WAPs have maintenance plans with coverage 8 hours a day, 5 days a week, with NBD (“Next Business Day”) response time.

Exclusions/Qualifications. In addition to the General Exclusions set forth below, the following exclusions and qualifications apply to the TTR SLA: (i) Trouble tickets opened after 4 p.m. U.S. Eastern Time will be considered to be opened on the next business day. (ii) The TTR SLA will not be available for Customer Sites with remote maintenance support as Customer, not Verizon, will be handling the physical restoration of the WAP for such Sites. (iii) If third-party-provided maintenance is modified pursuant to the provider’s maintenance contract with Customer, Verizon may similarly adjust associated SLA commitments set forth herein to reflect the revised service levels provided by the third-party maintenance provider. (iv) SLAs are only available when WAPs have maintenance plans with coverage 8 hours a day, 5 days a week, with NBD (“Next Business Day”) Day response time.