Common use of Estimating the energy usage Clause in Contracts

Estimating the energy usage. a. We may estimate the amount of energy consumed at your premises if your meter cannot be read, if your metering data is not obtained (for example, if access to the meter is not given or the meter breaks down or is faulty), or if you otherwise consent. In Victoria, a retailer must obtain a customer’s ‘explicit informed consent’ to base the customer’s bill on an estimation, unless the meter cannot be read or the metering data is not obtained. b. If we estimate the amount of energy consumed at your premises to calculate a bill, we must: i. clearly state on the bill that it is based on an estimation; and ii. when your meter is later read, adjust your bill for the difference between the estimate and the energy actually used. c. If the later meter read shows that you have been undercharged, we will allow you to pay the undercharged amount in instalments, over the same period of time during which the meter was not read (if less than 12 months), or otherwise over 12 months. d. If the meter has not been read due to your actions, and you request us to replace the estimated bill with a bill based on an actual reading of the meter, we will comply with your request but may charge you any cost we incur in doing so.

Estimating the energy usage. a. (a) We may estimate the amount of energy consumed at your premises if your meter cannot be read, if your metering data is not obtained (for example, if access to the meter is not given or the meter breaks down or is faulty), or if you otherwise consent. Note for Victorian customers: In Victoria, a retailer must obtain a customer’s ‘explicit informed consent’ to base the customer’s bill on an estimation, unless the meter cannot be read or the metering data is not obtained. b. (b) If we estimate the amount of energy consumed at your premises to calculate a bill, we must: i. (i) clearly state on the bill that it is based on an estimation; estimation and (ii. ) when your meter is later read, adjust your bill for the difference between the estimate and the energy actually used. c. (c) If the later meter read shows that you have been undercharged, we will allow you to pay the undercharged amount in instalments, over the same period of time during which the meter was not read (if less than 12 months), or otherwise over 12 months. d. (d) If the meter has not been read due to your actions, and you request us to replace the estimated bill with a bill based on an actual reading of the meter, we will comply with your request but may charge you any cost we incur in doing so.