Estimating the energy usage. (a) We may estimate the amount of energy used at your premises if your meter can’t be read, if your metering data isn’t obtained (for example, if access to the meter isn’t given or the meter breaks down or is faulty), or if you otherwise consent. (b) If we estimate the amount of energy used at your premises to calculate a bill, we must: (i) clearly state on the bill that it is based on an estimation; and (ii) when your meter is later read, adjust your bill for the difference between the estimate and the energy actually used; and (iii) if required by any applicable energy laws, give you an opportunity to request an adjustment to the bill based on your own reading of the meter. (c) If the later meter read shows that you’ve been undercharged, we’ll allow you to pay the undercharged amount in instalments, over the same period of time during which the meter was not read (if less than 12 months), or otherwise over 12 months. (d) If the meter hasn’t been read due to your actions, and you request us to replace the estimated bill with a bill based on an actual reading of the meter, we’ll comply with your request but may charge you any cost we incur in doing so.
Appears in 3 contracts
Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract
Estimating the energy usage. (a) We may estimate the amount of energy used consumed at your premises if your meter can’t cannot be read, if your metering data isn’t is not obtained (for example, if access to the meter isn’t is not given or the meter breaks down or is faulty), or if you otherwise consent.
(b) If we estimate the amount of energy used consumed at your premises to calculate a bill▇▇▇▇, we must:
(i) clearly state indicate on the bill ▇▇▇▇ that it is based on an estimation; and
(ii) when your meter is later read, adjust your bill ▇▇▇▇ for the difference between the estimate and the energy actually used; and
(iii) if required by any applicable energy laws, give you an opportunity to request an adjustment to the bill based on your own reading of the meter.
(c) If the later meter read shows that you’ve you have been undercharged, we’ll unless the actual meter reading or metering data could not be obtained as a result of an act or omission on your part, if you request, we will allow you to pay the undercharged amount in instalments, over the same period of time during which the meter was not read (if less than 12 months), or otherwise over 12 months.
(d) If the meter hasn’t has not been read due to your actions, and you request us to replace the estimated bill ▇▇▇▇ with a bill ▇▇▇▇ based on an actual reading of the meter, we’ll we will comply with your request but may charge you any cost we incur in doing so.
Appears in 2 contracts
Sources: Standard Tariff Agreement, Standard Tariff Agreement
Estimating the energy usage. (a) We may estimate the amount of energy used consumed at your premises if your meter can’t cannot be read, if your metering data isn’t is not obtained (for example, if access to the meter isn’t is not given or the meter breaks down or is faulty), or if you otherwise consent. We must obtain your 'explicit informed consent' (as defined in the Code) to base your bill on an estimate, unless the meter cannot be read or the metering data is not obtained.
(b) If we estimate the amount of energy used consumed at your premises to calculate a bill, we must:
(i) clearly state on the bill that it is based on an estimation; and
(ii) when your meter is later read, adjust your bill for the difference between the estimate and the energy actually used; and
(iii) if required by any applicable energy laws, give you an opportunity to request an adjustment to the bill based on your own reading of the meter.
(c) If the later meter read shows that you’ve you have been undercharged, we’ll we will allow you to pay the undercharged amount in instalments, over the same period of time during which the meter was not read (if less than 12 months), or otherwise over 12 months.
(d) If the meter hasn’t has not been read due to your actions, and you request us to replace the estimated bill with a bill based on an actual reading of the meter, we’ll we will comply with your request but may charge you any cost we incur in doing so.
Appears in 1 contract