Estimated Inbound Interactions Clause Samples

Estimated Inbound Interactions. If Customer has purchased inbound Support Services, this Section 2.2 shall apply. For the avoidance of doubt, this Section 2.2 does not apply to outbound Support Services or self-help. Customer and Blackboard agree that the number of monthly Inbound Interactions during the Initial Term or any current Renewal Term, as applicable, is estimated to be as set forth in the Order Form (the “Estimated Monthly Inbound Interactions”). Customer represents and warrants that the Estimated Monthly Inbound Interactions is a reasonable estimate. In the event that the number of actual Inbound Interactions for any month exceeds the Estimated Monthly Inbound Interactions, then (a) Blackboard shall be excused from any failure to meet any service levels for such period and (b) at the end of the then-current contract year, Blackboard shall be entitled to invoice Customer in accordance with Section 6.2.4. Customer may upwardly adjust Estimated Monthly Inbound Interactions for any future month upon delivery of 60 days prior written notice to Blackboard. In addition, at the beginning of any Renewal Term, Customer and Blackboard shall agree on an updated Estimated Monthly Inbound Interactions for such Renewal Term, and the Order Form shall be updated accordingly.