Escalation Support Clause Samples
The Escalation Support clause establishes a formal process for addressing and resolving issues that cannot be settled at the initial level of communication between parties. Typically, this clause outlines a step-by-step procedure where unresolved disputes are elevated to higher management or designated representatives for further review and resolution. By providing a clear pathway for escalating concerns, the clause helps ensure that problems are addressed efficiently and reduces the risk of prolonged disputes or breakdowns in communication.
Escalation Support. Microsoft will provide Company escalation support for undocumented scenarios and service impacting events. “Escalation Support” is defined as support that Company cannot reasonably provide to Company’s Customers because it does not have the necessary training, documentation and/or support tools.
Escalation Support. The Microsoft Online Services Data Protection Addendum Attachment 1, available at ▇▇▇▇://▇▇▇.▇▇/mpstomosdpa, includes the privacy and security terms for escalation support, meaning support requests escalated to Online Services engineering or operations for resolution, including any Personal Data therein (“Escalation Support”). Therefore, the terms in this DPA do not apply to the provision of Escalation Support.
Escalation Support. Password Boss will provide Company escalation support for undocumented scenarios and service impacting events. “Escalation Support” is defined as support that Company cannot reasonably provide to Company’s End Users because it does not have the necessary training, documentation and/or support tools. If Password Boss determines that Company is inappropriately escalating issues then, upon request by Password Boss, Company will meet to discuss a remediation plan. If Password Boss determines that remediation is necessary, Company will provide a report to Password Boss of Company’s support capabilities and will perform any necessary additional training of its personnel