Escalation Stage 3 Sample Clauses

Escalation Stage 3. If a total of seventy-two (72) hours has elapsed since the initial call of the AOC to Contractor for a Severity Level 1 or Level 2 situation and the situation is still unresolved to the AOC’s satisfaction, Court shall be entitled to receive a five percent (5%) reduction or refund of the annual fees under the Agreement for the current year for each twenty-four (24) hour period that the Defect involving the Service, Licensed Software or other Deliverable is unresolved, commencing with the date and hour of the instigation of the escalation procedures contained in this Exhibit F. At the sole discretion of the AOC, this reduction may (i) be applied to any accrued fees due to Contractor hereunder, or (ii) refunded to the AOC in cash or, at the AOC’s option, other good funds. In addition to the annual fee refund, after a total of seventy-two (72) hours has lapsed since the date and hour of the instigation of the escalation procedures contained in this Exhibit F for a Severity Level 1 or Level 2 situation and the situation is still unresolved, at the sole discretion of the AOC, Contractor shall immediately send, at Contractor's sole expense, Contractor’s most technically qualified representative to the AOC’s site and said representative will continue to address and work to remedy the failure, malfunction, defect or nonconformity until such failure, malfunction, defect or nonconformity is resolved to the satisfaction of the AOC.
Sample 1
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Escalation Stage 3 
Sample 1

Related to Escalation Stage 3

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  • PRODUCTION STANDARDS The Company may establish minimum production standards applicable to Representative.

  • Construction Standards The Subrecipient and Developer shall ensure that all Approved Projects comply with the following requirements:

  • Mission Statement a. Employees are the most valuable resource in the City’s effective and efficient delivery of services to the public. The parties have a commitment to prevent drug or alcohol impairment in the workplace and to xxxxxx and maintain a drug and alcohol free work environment. The parties also have a mutual interest in preventing accidents and injuries on the job and, by doing so, protecting the health and safety of employees, co-workers, and the public.

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