Common use of Escalation Procedures Clause in Contracts

Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Partner-in-charge, Public and Middle Practice at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Partner-in-charge, Public and Middle Market Practice at Vendor cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Executive Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Partner-in-charge, Public and Middle Practice Executive Partner (Xxxxxx Xxxxxx) at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Partner-in-charge, Public and Middle Market Practice at Vendor Executive Partner cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Executive Partner COO, Assurance (Xxxxx Xxxx) (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Partner-in-charge, Public and Middle Practice JOB TITLE at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by DIR Contract Number DIR-EC-PAS-0001 the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-pro- offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Partner-in-charge, Public and Middle Market Practice at Vendor JOB TITLE VENDOR cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Contract Management of DIR and the Vendor’s Executive Partner JOB TITLE (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Partner-in-charge, Public and Middle Practice Delivery Partner at Vendor Stonyhurst (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five business days after the memorandum DIR Contract Number DIR-EC-PAS-0002 is received by the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two (2) business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Partner-in-charge, Public and Middle Market Practice Delivery Partner at Vendor Stonyhurst cannot reach a resolution within ten (10) business days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Contract Management of DIR and the VendorStonyhurst’s Executive Managing Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

Escalation Procedures. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager Deputy Chief Information Security Officer at DIR and the Partner-in-charge, Public and Middle Practice Account Executive at Vendor New Horizons Computer Learning Centers of Austin (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager Deputy Chief Information Security Officer at DIR and the Partner-in-charge, Public and Middle Market Practice Account Executive at Vendor New Horizons Computer Learning Centers of Austin cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts Chief Information Security Officer of DIR and the Vendor’s Executive Partner Regional Sales Manager (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.