Escalation; Dispute Resolution. Mach encourages its Customers to raise any issues in a timely fashion so that they may be dealt with to both parties satisfaction as early as possible and at the lowest level possible. In the event an issue remains unresolved the ISO9001 Quality Management System has an escalation procedure that the parties will follow as a formal Dispute Resolution methodology.
Appears in 3 contracts
Sources: Standard Form of Agreement, Standard Form of Agreement, Standard Form of Agreement