ESCALATION AND RESOLUTION Sample Clauses

ESCALATION AND RESOLUTION. Client shall designate a contact for the resolution of all technical support issues (the “Client Technical Contact”). The Client Technical Contact shall be eMazzanti’s sole point of communication with Client for the resolution of technical support issues. The Client Technical Contact must have electronic mail addresses accessible from the Internet to facilitate communications between Client and eMazzanti technical and administrative personnel. Client represents that the Client Technical Contact shall have the authority to contractually bind Client with respect to resolving technical support issues with regard to this MSA and any Addendum(s) or Scope of Work(s). eMazzanti and Client shall each designate an account manager for the purpose of administration of this MSA (the “eMazzanti Contract Contact” and the “Client Contract Contact”, respectively). In the event that either Party determines that resolution of the dispute regarding any matter regarding the Client Services that may have a material impact upon the delivery or completion of the Client Services, the following procedure shall be utilized by the parties to address the resolution of the issue(s): When a conflict arises, the Parties will, first, strive to resolve the problem internally on an informal basis. If the person immediately involved cannot resolve the conflict within 24 hours, the Client Contract Contact and the eMazzanti Contract Contact will meet (in person or via electronic visual media), to resolve the issue.
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ESCALATION AND RESOLUTION. Client shall designate a contact for the resolution of all technical support issues (the “Client Contact”). The Client Contact shall be DCG’s sole point of communication with Client for the resolution of technical support issues. The Client Contact must have electronic mail addresses accessible from the internet to facilitate communications between Client and DCG technical and administrative personnel. Client represents that the Client Contact has the authority to contractually bind Client with respect to resolving disputes with regard to this MSA. DCG shall designate an account manager for the purpose of administration of this MSA (the “DCG Contact”). In the event that either party determines that resolution of the dispute regarding any matter regarding the Client Services that may have a material impact upon the delivery or completion of the Client Services, the following procedure shall be utilized by the parties to address the resolution of the issue(s). When a conflict arises, the parties will, first, strive to resolve the problem internally on an informal basis. If the person immediately involved cannot resolve the conflict within 24 hours, the Client Contact and the DCG Contact will meet (in person or via electronic visual media), to resolve the issue.
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ESCALATION AND RESOLUTION. Except as otherwise provided herein, any dispute, controversy or claim (individually and collectively, a arising under this Agreement shall be resolved in accordance with the procedures set forth in this Section
Sample 1
ESCALATION AND RESOLUTION. NiceLabel will use the resources within its reasonable control to provide technical support and to verify, diagnose and correct any errors or defects or produce “work arounds” in the NiceLabel Software in accordance with the following support escalation procedures and response times. Standard Support Level Escalation Procedures and Service Level Priority Definition Initial Response Times Corrective Action Response Times Critical Production printing system is down, and no workaround is immediately available. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 1 support incident within one (1) business day of receipt of such incident. High Production printing system is impaired but can continue in a restricted fashion. 2 hours NiceLabel shall provide a solution, work around or action plan for resolution of priority 2 support incident within two (2) business day of receipt of such incident. Standard Any other issue. 2 hours Mutually agreed upon problem identification by XxxxXxxxx Platinum Support Level Escalation Procedures and Service Level Priority Definition Initial Response Times Corrective Action Response Times Critical Production printing system is down, and no workaround is immediately available. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 1 support incident within eight (8) hours of receipt of such incident (twenty-four hours a day, seven days a week). High Production printing system is impaired but can continue in a restricted fashion. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 2 support incident within one (1) business day of receipt of such incident. Standard Any other issue. 2 hours Mutually agreed upon problem identification by XxxxXxxxx Applicable for both Standard and Platinum Support Services: In the event an action plan is submitted to the Customer as a corrective action, such action plan shall include: ▪ Status of the resolution process; ▪ Planned next steps, including identifying responsible NiceLabel resources; ▪ Required Customer actions to support the resolution process; ▪ To the extent possible, planned dates for NiceLabel’s actions; and ▪ Date and time for next status update from NiceLabel. Subsequent status updates shall include a summary of the actions undertaken so far; planned next steps; and date and time for the next status update. The SLA for corrective action only refers to that...
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Related to ESCALATION AND RESOLUTION

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • Impasse Resolution In the event that there is an impasse in negotiations concerning the negotiation of a new collective bargaining agreement or the mutual amendment of an existing collective bargaining agreement, the parties agree that the resolution of any impasse issues shall be governed by the provisions of Florida Statutes Chapter 447, as amended.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China.

  • Issue Resolution (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

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