Escalate Your Complaint Clause Samples

Escalate Your Complaint. If customers are not satisfied with the resolution provided in Step 1, they may ask the individual they are dealing with in Step 1 to escalate on their behalf. Customers may also escalate their complaint directly by using the following contact information: Phone: ▇-▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇.▇▇▇ Mail: Customer Care, Toronto-Dominion Centre, P.O. ▇▇▇ ▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇ ▇▇▇ We encourage customers to make their complaint in writing or by email1 where possible. Where customers have difficulty putting their complaint in writing, they should advise us so that we can provide assistance. For confidentiality reasons, we will only deal with the customer or another individual who has the customer’s express written authorization to deal with us. We will acknowledge receipt of complaints promptly, generally within 5 business days. We will also provide you with a copy of the ▇▇▇▇ “How to Make a Complaint” brochure which can also be found here: ▇▇▇▇▇://▇▇▇.▇▇▇▇.ca/media/7616 We are committed to reviewing your concerns and responding in writing within 90 calendar days of receiving your written complaint (60 calendar days in Quebec). This response will include a summary of your complaint, the results of our investigation, and a decision as to the merits of your complaint. Where more time is required to complete our investigation, we shall provide you with a status update, which will include a new date for our decision.