Engineering and Customer Service Support. Registry Operator shall provide Registrar with engineering and customer service support as set forth in Exhibit B.
Engineering and Customer Service Support. 2.5.1. Engineering Support. PIR agrees to provide Registrar with reasonable engineering telephone support (24 hour/7 day) to address engineering issues arising in connection with Registrar's use of the Registry System.
Engineering and Customer Service Support. During the Term of this Agreement, Registry Operator will provide reasonable telephone and electronic customer support to Registrar, not Registered Name holders or prospective customers of Registrar, for non-technical issues solely relating to the Registry System and its operation. Registry Operator will provide Registrar with a telephone number and e-mail address for such support during implementation of the EPP, APIs and Software. While e-mail and FAQs are the primary method of help, Registry Operator will provide support on a 7-day/24-hour basis. The Registry Operator provides a clear, concise and efficient deliberation of customer support responsibilities. Registrars provide support to registrants and registries provide support for Registrars. This allows the Registry to focus its support on the highly technical and administratively complex issues that arise between the Registry and the Registrar. Technical Help Systems NeuStar will provide the Registrars with the following types of technical support: • Web-based self-help services, including: o Frequently asked questions o Downloads of EPP client software o Support for email messaging • Telephone support from our central Help Desk • Fee-based consulting services.
Engineering and Customer Service Support. 2.5.1. Engineering Support. Afilias agrees to provide Registrar with reasonable engineering telephone support (24 hour/7 day) to address engineering issues arising in connection with Registrar's use of the Registry System.
Engineering and Customer Service Support. Registry Operator agrees to provide Registrar with reasonable engineering and technical telephone support on a 7-day/24-hourx365 basis to address engineering issues arising in connection with Registrar's use of the System, as set forth in Exhibit B. During the term of this Agreement, Registry Operator will provide reasonable telephone, web-based and e-mail customer service support exclusively to Registrar for non-technical issues solely relating to the System and its operation. Registry Operator will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hourx365 basis. The Customer Service Support obligations in this Section do not extend to Registered Name Holders, Resellers or prospective customers of Registrar or Reseller; customer service and support to Registered Name Holders, Resellers and prospective customers of Registrar are the exclusive obligation of Registrar.
Engineering and Customer Service Support. During the Term of this Agreement, Registry Operator shall provide reasonable telephone customer support to Registrar; not Registered Name Holders, Resellers or prospective customers of Registrar or Resellers, for non-technical support issues only. The Registry Operator, via the Registry Service Provider, shall provide reasonable telephone and electronic customer support to Registrar, not Registered name Holders, Resellers or prospective customers of Registrar or Resellers for technical issues only solely relating to the Registry System and its operation. The Registry Operator will provide the Registrar with a telephone number and e-mail address for technical and non-technical support on its website. Registry Operator will provide Registrar with non-technical support Monday through Friday, 9:00am to 5:00pm U.S. Central Time. The Registry Operator shall provide a clear, concise and efficient delineation of customer support responsibilities. Registrars provide support to registrants, resellers or prospective customers and registries only provide support to registrars. This allows the Registry Operator, to focus its support on the issues that arise between the Registry Operator and the Registrar. Technical Help Systems Registry Operator, via its Registry Service Provider, will provide the registrars with the following types of technical support related to the Registry Services: • Web-based self-help services, including: o Frequently asked questions o Downloads of EPP client software o Support for email messaging • Telephone support from our central help desk • Fee-based consulting services.
Engineering and Customer Service Support. Engineering and other technical support will be provided by RSP under the terms set forth by RSP. Registry Operator, RSP or Registry Operator’s designate will provide reasonable telephone, web based and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for issues solely relating to the Registry System and its operation, under terms set forth by Registry Operator from time to time.
Engineering and Customer Service Support. During the Term of this Agreement, usTLD Administrator will provide reasonable telephone and electronic customer support to Registrar, not Registrants or prospective customers of Registrar, for non-technical issues solely relating to the usTLD System and its operation. usTLD Administrator will provide Registrar with a telephone number and e-mail address for such support during implementation of the EPP, APIs and any reference client software included in the Registrar Tool Kit. While e-mail and FAQs are the primary method of help, usTLD Administrator will provide support on a 7-day/24- hour basis. usTLD Administrator will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time. The usTLD Administrator provides a clear, concise and efficient deliberation of customer support responsibilities. Registrars provide support to registrants (i.e., Registrants) and registries (like usTLD Administrator) provide support for registrars. This structure allows the usTLD Administrator to focus its support on the highly technical and administratively complex issues that arise between the usTLD Administrator and the Registrar and to focus on the system operations supporting the usTLD.
Engineering and Customer Service Support. NeuStar shall provide Registrar with engineering and customer service support as set forth in Exhibit A.
Engineering and Customer Service Support. 2.5.1. Engineering Support. VNDS agrees to provide Registrar with reasonable engineering telephone support (24 hour/7 day) to address engineering issues arising in connection with Registrar's use of the Registry System.
