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The visual design, the readability of the text, the simple menu-command system that are essential for a repetitive work tool are present in this solution. Error Tolerant: The solution includes many error tolerant checks to limit errors caused by the Officer's interactions. When errors do occur, it helps the user with recovery processes (messages, links to choices for a path to correct the problem). These help the officer in his or her duties. The proposed interface is actively predictive. Easy to Learn: The Gtechna solution is easy to learn. This allows users to build on their acquired knowledge without deliberate effort. The proposed solution uses current interaction patterns. The design elements and controls are placed in familiar locations (vehicle identification, location, infraction, notes and photos). The proposed Gtechna solution incorporates the Agency's business logic. The solution is used in operational environments across the USA and Canada. Specific business rules changes required by the Agency can be configured and do not need to be coded. * 41 Describe any \u201cgreen\u201d initiatives that relate to your company or to your products or services, and include a list of the certifying agency for each. We are including a Green Initiative document. * 42 Identify any third-party issued eco-labels, ratings or certifications that your company has received for the equipment or products included in your Proposal related to energy efficiency or conservation, life- cycle design (cradle-to-cradle), or other green/sustainability factors. We have no eco-labels * 43 Describe any Women or Minority Business Entity (WMBE), Small Business Entity (SBE), or veteran owned business certifications that your company or hub partners have obtained. Upload documentation of certification (as applicable) in the document upload section of your response. We have no WMBE or SBE certifications * 44 What unique attributes does your company, your products, or your services offer to Sourcewell participating entities? What makes your proposed solutions unique in your industry as it applies to Sourcewell participating entities? We have many years of real-time parking enforcement experience and from this have brought much innovation to ensure citations are not given in error. Our main goal is to give the best enforcement so parkers comply and pay for parking. Pay by plate technology is a new technology that is here to stay. We are currently leading in this by providing the first handheld LPR software. Including with this we have vehicle LPR and fixed LPR offerings. Our software supports multiple hardware manufacturers which offer the agency the most flexibility with one unique database for parking rights. Our biggest strength is innovation and we are currently leading the enforcement parking market. At the end it's not just about pushing the envelope with innovation, it's also about choice. * 45 Do your warranties cover all products, parts, and labor? Yes * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? All support is remote. All hardware diagnostic is remotle. All software module can be serviced remotely. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All support issues will have one point of contact. Hardware issues will be transmitted to the hardware supplier. Repair (RMA) actions will be coordinated through Gtechna. * 50 What are your proposed exchange and return programs and policies? These will vary according to the type of support package purchased. All warranty documents will be provided at the time of the transaction. * 51 Describe any service contract options for the items included in your proposal. We are including our Support agreement in the document section. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services The solution guarantees products performance and response time to end users. For the web based server, queries performed typically return a result in under 3 seconds. Logging of the response time is in the system logs. Queries that return larger result sets can take longer. Our system supports the creation of materialized views that can be used if performance is considered sub optimal. For the handhelds, our software uses a combination of local and web service-based lookups. Local lookups are instantaneous regardless of server status and web service lookups are typically completed in a fraction of a second. The response time of the web service-based lookups is recorded in the system logs on the server. If there is a connection or server issue affecting the performance of the web based lookups, our support staff can investigate the issue. At the end of the shift, a communication of all data collected during the shift is synced with the server and the time taken is recorded in the system logs. A typical end of shift communication takes under 30 seconds but can vary if there is large amount of data. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Other KPI standards relate to the hosting of the back office application. Record performance-related metrics: Use a monitoring and observability service to record performance- related metrics. For example, record database transactions, slow queries, I/O latency, HTTP request throughput, service latency, or other key data. Analyze metrics when events or incidents occur: In response to (or during) an event or incident, use monitoring dashboards or reports to understand and diagnose the impact. These views provide insight into which portions of the workload are not performing as expected. Establish Key Performance Indicators (KPIs) to measure workload performance: Identify the KPIs that indicate whether the workload is performing as intended. For example, an API-based workload might use overall response latency as an indication of overall performance, and an e-commerce site might choose to use the number of purchases as its KPI. Use monitoring to generate alarm-based notifications: Using the performance-related key performance indicators (KPIs) that you defined, use a monitoring system that generates alarms automatically when these measurements are outside expected boundaries. Review metrics at regular intervals: As routine maintenance, or in response to events or incidents, review which metrics are collected. Use these reviews to identify which metrics were key in addressing issues and which additional metrics, if they were being tracked, would help to identify, address, or prevent issues. Monitor and alarm proactively: Use key performance indicators (KPIs), combined with monitoring and alerting systems, to proactively address performance-related issues. Use alarms to trigger automated actions to remediate issues where possible. Escalate the alarm to those able to respond if automated response is not possible. For example, you may have a system that can predict expected key performance indicators (KPI) values and alarm when they breach certain thresholds, or a tool that can automatically halt or roll back deployments if KPIs are outside of expected values. * 54 Describe your payment terms and accepted payment methods? Payment Schedule o Net 30 - Full payment is due within 30 days of the invoice date. Interest accrued at 1.5% per month thereafter o Contract Signature: 30% of services and software o System ready for tests: 40% of services and software, system deployed and configured, remote training given to system pilots o System ready for production: 20% of services and software o System ready for production: 100% of first year of maintenance o Full acceptance of system: 10% remainder of services and software o Hardware: 100% of price at delivery o Hardware: The supplied material must be inspected and tested for defects within 30 days of delivery. Returns will not be accepted after 30 days. \u2022 Hosting: 100% of annual price at server activation (during project implementation) \u2022 Annual Technical Support Fee: 100% of annual fee payable by beginning of Maintenance Term * Maintenance and Warranty Notes o Extended hardware warranty has to be purchased up front and is not an annual purchase but a fix one- time charge o Maintenance and hosting fees will be invoiced annually 90 days in advance of the renewal date o Maintenance and hosting fees will increase by 5% per annum and shall renew automatically each year. This begins on year 2. o Maintenance and hosting fees can be prorated to match the customers fiscal year 55 Describe any leasing or financing options available for use by educational or governmental entities. The solution offers: Capital purchase Leasing options Transactional hybrid: capital and transaction * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Transactional: Gtechna is proposing option 2. Option 1 and option 3 are also available for your consideration. Ticket Portal Payment Options Option 1 - All Inclusive The City will use gtechna payment processor to let us do all the heavy lifting and have the full fine amount with no credit card fees remitted to the City. In this scenario, we bundle all credit card and processing fees within the platform fee so that citizens cover these financial costs for the city \u2022 Gtechna pays the credit card fee. \u2022 Ticket portal will use the Gtechna Payment Processor. \u2022 Gtechna will cover the credit card fee \u2022 Full ticket or permit value is deposited in city account automatically \u2022 Reduced accounting work on city end \u2022 All fees paid by citizen * Credit Card Processing Fee - 2.9% Per transaction fee - $0.25 $2.00 convenience fee Option 2 - City pays credit card fee but convenience fee paid by citizen Ticket portal will channel payments through payment processor of cities choice at no extra cost \u2022 City pays the credit card fee. \u2022 Ticket portal will use the City Payment Processor. \u2022 Monthly Convenience fee owed $2.00 convenience fee Option 3 - All fees covered by city \u2022 Case by case negotiation 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. At this time we do not accept P-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. 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