End-to-end responsibility Clause Samples

End-to-end responsibility. SEI will implement and maintain processes that require SEI to assign end-to-end responsibility for each Issue arising from or relating to the systems, products or services provided by SEI pursuant to this Agreement to persons with the appropriate skills and experience required to resolve or manage resolution of such Issue. SEI will monitor, control and manage each Issue related to the systems, products or services provided by SEI pursuant to this Agreement until it is corrected. In addition, for purposes of communications with Customer, SEI shall assign one person as the designated contact person who shall communicate the status of Issues and their resolution. As part of its responsibilities, SEI will carry out root cause analyses, including tying Issues to changes and reviewing high impact Issues, identifying preventative measures, and implementing steps designed to avoid recurrence of issues.