Emergency Support Hours Sample Clauses

Emergency Support Hours. Monday - Friday 6AM - 6PM PST Saturday/Sunday 6AM - 3PM PST Emergency Contact Number: (▇▇▇) ▇▇▇-▇▇▇▇ Local or (▇▇▇) ▇▇▇-▇▇▇▇ Toll Free - Select Option 9 for Emergency Support. You MUST leave a message in the Emergency voicemail with the Company Name, the name of the person reporting the issue, best number to call back, and a detailed description of the issue. Our on-call support will return your call within 1 hour. This SLA applies to Evosus Business Management Software only, and does not include Network Support Services. Network Consulting is billable a service. Network Consulting includes issues related to network connectivity, hardware support (printers, card readers), troubleshooting, and any issue related to the network environment necessary for running Evosus Software. Please review the Professional Services Agreement for details. Database transfers (from one server to another) or restorations (ex. in a server down situation) are services our Network team can provide, however these services are not included within our SLA. A written quote can be provided at the time of service request and the services shall be paid in advance of completion.