{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "the-contractor", "type": "definition", "offset": [0, 14]}, {"key": "upon-request", "type": "clause", "offset": [16, 28]}, {"key": "aids-and-services", "type": "definition", "offset": [56, 73]}, {"key": "persons-with-disabilities", "type": "clause", "offset": [127, 152]}, {"key": "sign-language-interpreters", "type": "clause", "offset": [274, 300]}, {"key": "other-ways", "type": "definition", "offset": [328, 338]}, {"key": "information-and-communications", "type": "clause", "offset": [349, 379]}, {"key": "as-required-by", "type": "clause", "offset": [450, 464]}], "size": 47, "snippet": "The Contractor, upon request, shall provide appropriate aids and services to facilitate effective communication with qualified persons with disabilities so that such persons can participate equally in the Contractor\u2019s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments, as required by the ADA.", "samples": [{"hash": "liXDiT4nAy", "uri": "/contracts/liXDiT4nAy#effective-communication", "label": "Draft Agreement", "score": 33.7553024292, "published": true}, {"hash": "jh1SNlvIERT", "uri": "/contracts/jh1SNlvIERT#effective-communication", "label": "Contract Agreement", "score": 33.5810470581, "published": true}, {"hash": "gov6NatXb6h", "uri": "/contracts/gov6NatXb6h#effective-communication", "label": "Contract Agreement", "score": 32.9411354065, "published": true}], "hash": "892e26c6a850a83944cc1efbf3063eb6", "id": 1}, {"snippet_links": [{"key": "in-order-to-ensure", "type": "clause", "offset": [37, 55]}, {"key": "provision-of", "type": "clause", "offset": [149, 161]}, {"key": "accurate-information", "type": "definition", "offset": [173, 193]}, {"key": "partner-agencies", "type": "clause", "offset": [201, 217]}, {"key": "channels-of-communication", "type": "clause", "offset": [236, 261]}, {"key": "performance-reports", "type": "definition", "offset": [314, 333]}, {"key": "the-performance", "type": "clause", "offset": [456, 471]}, {"key": "working-group", "type": "definition", "offset": [480, 493]}, {"key": "desired-outcomes", "type": "definition", "offset": [502, 518]}], "size": 5, "snippet": "Effective communication is essential in order to ensure information is given, received and understood. Therefore, this Framework seeks to ensure the provision of timely and accurate information to all partner agencies. As such, various channels of communication should be considered. However as a minimum, regular performance reports should be published on the KP website. The use of regular newsletters or email bulletins should also be adopted to convey the performance of each Working Group against desired outcomes.", "samples": [{"hash": "i3SKVlX4vjr", "uri": "/contracts/i3SKVlX4vjr#effective-communication", "label": "Kent Local Area Agreement", "score": 20.338809967, "published": true}, {"hash": "94kucPPFJfn", "uri": "/contracts/94kucPPFJfn#effective-communication", "label": "Local Area Agreement", "score": 19.0, "published": true}, {"hash": "7B6unXbxldy", "uri": "/contracts/7B6unXbxldy#effective-communication", "label": "Kent Local Area Agreement", "score": 19.0, "published": true}], "hash": "7c9f29f14c89e83d983ef149075e01e1", "id": 4}, {"snippet_links": [{"key": "method-of-recovery", "type": "clause", "offset": [50, 68]}, {"key": "prompt-information", "type": "clause", "offset": [115, 133]}, {"key": "to-pay", "type": "clause", "offset": [176, 182]}, {"key": "at-all-times", "type": "definition", "offset": [202, 214]}, {"key": "total-amount", "type": "clause", "offset": [314, 326]}, {"key": "required-by", "type": "definition", "offset": [374, 385]}, {"key": "make-payment", "type": "definition", "offset": [396, 408]}, {"key": "payments-can-be-made", "type": "clause", "offset": [419, 439]}, {"key": "contact-telephone-numbers", "type": "clause", "offset": [443, 468]}, {"key": "plain-english", "type": "clause", "offset": [549, 562]}], "size": 6, "snippet": "5.1 In order for EK Services to have an effective method of recovery, customers need to be provided with clear and prompt information about the bills that they are being asked to pay. EK Services will, at all times, ensure that our bills include the following information; \u25cf What the bill or invoice is for; \u25cf The total amount or the instalments due and the date payment is required by; \u25cf How to make payment and where payments can be made; \u25cf Contact telephone numbers for all customer related enquiries; \u25cf Correspondence will be clearly written in plain English and without the use of jargon.\n5.2 EK Service's Officers will treat customers courteously and be fair and objective at all times.", "samples": [{"hash": "hNrMH6TXLvD", "uri": "/contracts/hNrMH6TXLvD#effective-communication", "label": "Income Management Policy", "score": 33.1232223511, "published": true}, {"hash": "2KbrbYv5x72", "uri": "/contracts/2KbrbYv5x72#effective-communication", "label": "Income Management Policy", "score": 33.0847625732, "published": true}, {"hash": "fcgtMgPWkYS", "uri": "/contracts/fcgtMgPWkYS#effective-communication", "label": "Income Management Policy", "score": 32.2367630005, "published": true}], "hash": "60fa4eeb1fd3a182bd5a95173216cf19", "id": 2}, {"snippet_links": [{"key": "work-and", "type": "clause", "offset": [16, 24]}, {"key": "learning-communities", "type": "clause", "offset": [25, 45]}, {"key": "communication-skills", "type": "clause", "offset": [94, 114]}], "size": 5, "snippet": "\u2587\u2587\u2587\u2587\u2587\u2587 positive work and learning communities through strong oral, written, and technological communication skills.", "samples": [{"hash": "3Z20L6j1mhD", "uri": "/contracts/3Z20L6j1mhD#effective-communication", "label": "Internship Partners Agreement", "score": 34.2557258606, "published": true}, {"hash": "9f260BFzTif", "uri": "/contracts/9f260BFzTif#effective-communication", "label": "Internship Partners Agreement", "score": 34.1869316101, "published": true}, {"hash": "el9F0VzEoeR", "uri": "/contracts/el9F0VzEoeR#effective-communication", "label": "Internship Partners Agreement", "score": 33.1138687134, "published": true}], "hash": "04ead67c4007029844277ee02330ea25", "id": 3}, {"snippet_links": [{"key": "electronic-communication", "type": "clause", "offset": [41, 65]}, {"key": "form-satisfactory", "type": "clause", "offset": [71, 88]}, {"key": "upon-receipt-of-a", "type": "clause", "offset": [158, 175]}, {"key": "by-overnight-courier", "type": "definition", "offset": [231, 251]}, {"key": "next-business-day", "type": "definition", "offset": [325, 342]}, {"key": "federal-express", "type": "clause", "offset": [356, 371]}, {"key": "united-parcel-service", "type": "clause", "offset": [373, 394]}, {"key": "express-mail", "type": "definition", "offset": [396, 408]}, {"key": "the-investor", "type": "definition", "offset": [448, 460]}, {"key": "at-the-following-address", "type": "definition", "offset": [512, 536]}, {"key": "mutual-life-insurance-company", "type": "definition", "offset": [553, 582]}, {"key": "retirement-services", "type": "clause", "offset": [583, 602]}, {"key": "kansas-city", "type": "clause", "offset": [620, 631]}, {"key": "principal-place-of-business", "type": "definition", "offset": [725, 752]}, {"key": "mutually-agree", "type": "definition", "offset": [787, 801]}], "size": 3, "snippet": "Effective Communication means written or electronic communication in a form satisfactory to MassMutual, which will be deemed given when delivered personally, upon receipt of a transmission confirmation (with a confirming copy sent by overnight courier) if sent electronically or by facsimile or like transmission, and on the next business day when sent by Federal Express, United Parcel Service, Express Mail, or other reputable overnight courier. The Investor will submit Effective Communications to MassMutual at the following address: [Massachusetts Mutual Life Insurance Company Retirement Services \u2587\u2587\u2587 \u2587 \u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 Kansas City, MO 64105] MassMutual will submit Effective Communications to the Investor at the Investor's principal place of business or as the Investor and MassMutual mutually agree. #2 [", "samples": [{"hash": "cf3SRBgrGyr", "uri": "/contracts/cf3SRBgrGyr#effective-communication", "label": "Funding Agreement", "score": 24.434633255, "published": true}, {"hash": "jodrODl7ycf", "uri": "/contracts/jodrODl7ycf#effective-communication", "label": "Funding Agreement", "score": 24.1704311371, "published": true}, {"hash": "1MhNTAb0hKx", "uri": "/contracts/1MhNTAb0hKx#effective-communication", "label": "Funding Agreement", "score": 24.1704311371, "published": true}], "hash": "b294f4b2ffa1ee7a21075ced84cd63c7", "id": 5}, {"snippet_links": [{"key": "appropriate-auxiliary-aids-and-services", "type": "clause", "offset": [20, 59]}, {"key": "qualified-interpreters", "type": "clause", "offset": [71, 93]}, {"key": "deaf-or-hard-of-hearing", "type": "clause", "offset": [130, 153]}, {"key": "where-necessary", "type": "clause", "offset": [154, 169]}, {"key": "to-ensure", "type": "clause", "offset": [170, 179]}, {"key": "opportunity-to-participate", "type": "clause", "offset": [216, 242]}, {"key": "the-benefits", "type": "clause", "offset": [252, 264]}, {"key": "services-provided-by", "type": "clause", "offset": [291, 311]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [318, 336]}, {"key": "privacy-and", "type": "definition", "offset": [373, 384]}, {"key": "the-individual", "type": "clause", "offset": [401, 415]}], "size": 3, "snippet": "SFHMC shall provide appropriate auxiliary aids and services, including qualified interpreters, to Patients and Companions who are deaf or hard of hearing where necessary to ensure effective communication or an equal opportunity to participate fully in the benefits, activities, programs and services provided by SFHMC in a timely manner and in such a way as to protect the privacy and independence of the individual.", "samples": [{"hash": "ihDrB4YZEGo", "uri": "/contracts/ihDrB4YZEGo#effective-communication", "label": "Resolution Agreement", "score": 24.1704311371, "published": true}, {"hash": "jMPui8xRxao", "uri": "/contracts/jMPui8xRxao#effective-communication", "label": "Resolution Agreement", "score": 21.5722103119, "published": true}, {"hash": "8WAWyXYhC8j", "uri": "/contracts/8WAWyXYhC8j#effective-communication", "label": "Resolution Agreement", "score": 21.5722103119, "published": true}], "hash": "9d03633c8883997125938ddce9de7899", "id": 6}, {"snippet_links": [{"key": "to-the-employer", "type": "clause", "offset": [3, 18]}, {"key": "the-plan-administrator", "type": "clause", "offset": [26, 48]}, {"key": "if-to-the-trustee", "type": "definition", "offset": [50, 67]}, {"key": "trust-company", "type": "definition", "offset": [78, 91]}, {"key": "suite-400", "type": "clause", "offset": [118, 127]}], "size": 3, "snippet": "If to the Employer: If to the Plan Administrator: If to the Trustee: Reliance Trust Company \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587, N.E. Suite 400 Atlanta, Georgia 30328-5634 Attn: Manager, Retirement Strategies Group", "samples": [{"hash": "irUvrkGXjNo", "uri": "/contracts/irUvrkGXjNo#effective-communication", "label": "Trust Agreement", "score": 28.9027805328, "published": true}, {"hash": "6wKVMZn3NQA", "uri": "/contracts/6wKVMZn3NQA#effective-communication", "label": "Trust Agreement", "score": 28.8952674866, "published": true}], "hash": "9c3460ff48ccd2037cc22cec58d0e7ff", "id": 7}, {"snippet_links": [{"key": "people-with-disabilities", "type": "clause", "offset": [7, 31]}, {"key": "the-county-shall", "type": "clause", "offset": [57, 73]}, {"key": "each-person", "type": "clause", "offset": [81, 92]}, {"key": "based-on", "type": "definition", "offset": [168, 176]}, {"key": "period-of-time", "type": "clause", "offset": [261, 275]}, {"key": "to-determine", "type": "clause", "offset": [276, 288]}, {"key": "not-limited", "type": "clause", "offset": [526, 537]}, {"key": "deaf-or-hard-of-hearing", "type": "clause", "offset": [591, 614]}, {"key": "developmental-disability", "type": "definition", "offset": [658, 682]}, {"key": "traumatic-brain-injury", "type": "definition", "offset": [693, 715]}, {"key": "mental-illness", "type": "clause", "offset": [731, 745]}, {"key": "auxiliary-aids-and-services", "type": "definition", "offset": [850, 877]}, {"key": "primary-consideration", "type": "definition", "offset": [918, 939]}, {"key": "preference-of", "type": "clause", "offset": [947, 960]}, {"key": "oral-communication", "type": "clause", "offset": [1090, 1108]}, {"key": "sign-language-interpreters", "type": "clause", "offset": [1201, 1227]}, {"key": "deaf-interpreters", "type": "clause", "offset": [1239, 1256]}, {"key": "sound-amplification", "type": "clause", "offset": [1286, 1305]}, {"key": "devices-for", "type": "definition", "offset": [1438, 1449]}, {"key": "relay-services", "type": "clause", "offset": [1477, 1491]}, {"key": "interpreting-services", "type": "definition", "offset": [1506, 1527]}, {"key": "print-materials", "type": "clause", "offset": [1572, 1587]}, {"key": "the-requirements", "type": "clause", "offset": [1895, 1911]}, {"key": "due-process", "type": "definition", "offset": [2002, 2013]}, {"key": "disciplinary-hearing", "type": "definition", "offset": [2058, 2078]}, {"key": "service-of-notice", "type": "definition", "offset": [2105, 2122]}, {"key": "new-charges", "type": "clause", "offset": [2145, 2156]}, {"key": "medical-history", "type": "clause", "offset": [2217, 2232]}, {"key": "description-of", "type": "definition", "offset": [2236, 2250]}, {"key": "medical-care", "type": "clause", "offset": [2324, 2336]}, {"key": "mental-health-care", "type": "clause", "offset": [2448, 2466]}, {"key": "mental-health-evaluation", "type": "definition", "offset": [2482, 2506]}, {"key": "individual-therapy", "type": "definition", "offset": [2531, 2549]}, {"key": "informed-consent", "type": "definition", "offset": [2660, 2676]}, {"key": "provision-of", "type": "clause", "offset": [2692, 2704]}, {"key": "mental-health-procedures", "type": "definition", "offset": [2773, 2797]}, {"key": "treatment-options", "type": "clause", "offset": [2813, 2830]}, {"key": "discharge-instructions", "type": "definition", "offset": [2846, 2868]}, {"key": "safety-checks", "type": "definition", "offset": [3023, 3036]}, {"key": "prior-to-the", "type": "clause", "offset": [3117, 3129]}, {"key": "tracking-system", "type": "definition", "offset": [3156, 3171]}, {"key": "electronic-health-record-system", "type": "definition", "offset": [3175, 3206]}, {"key": "the-method", "type": "definition", "offset": [3407, 3417]}, {"key": "staff-person", "type": "definition", "offset": [3470, 3482]}, {"key": "incarcerated-person", "type": "definition", "offset": [3662, 3681]}, {"key": "method-of-communication", "type": "clause", "offset": [3702, 3725]}, {"key": "in-custody", "type": "definition", "offset": [3925, 3935]}], "size": 3, "snippet": "A. For people with disabilities affecting communication, the County shall assess each person\u2019s Effective Communication needs, and shall provide Effective Communication based on individual need.\nB. The County shall assess all people detained at the Jail for any period of time to determine if they have a disability that affects communication. A disability affects communication if it affects hearing, seeing, speaking, reading, writing, or understanding. Persons who have disabilities affecting communication include, but are not limited to, people who are blind or have low vision, who are deaf or hard of hearing, who have a speech, learning, Intellectual/Developmental Disability, who have traumatic brain injury, or who have a mental illness.\nC. In determining what accommodations are necessary to achieve Effective Communication, including what auxiliary aids and services may be necessary, the County shall give primary consideration to the preference of the person with Effective Communication needs.\nD. Effective auxiliary aids and services shall be provided when simple written or oral communication is not effective. Such aids may include, but are not limited to, bilingual aides, qualified sign language interpreters, certified deaf interpreters, oral interpreters, readers, sound amplification devices, captioned television/video text displays, speech-to-text and real-time captioning, videophones and other telecommunication devices for deaf persons (TDDs), video relay services, video remote interpreting services, audiotaped texts, Braille materials, large print materials, screen readers, writing materials, written notes, and signage.\nE. The County shall ensure that staff provide Effective Communication such that persons with communication-related disabilities can participate as equally as possible in Jail programs, services, and activities for which they are qualified.\nF. The requirements in subsection (G) shall apply for Effective Communication in the following situations:\n1. Due Process Events\na. Classification processes;\nb. Jail disciplinary hearing and related processes;\nc. Service of notice (to appear and/or for new charges);\nd. Release processes;\n2. Clinical Encounters\na. Obtaining medical history or description of ailment or injury;\nb. Communicating diagnosis or prognosis;\nc. Providing medical care (note: medical care does not include medication distribution);\nd. Performing medical evaluations;\ne. Providing mental health care;\nf. Performing mental health evaluation;\ng. Providing group and individual therapy, counseling and other therapeutic activities;\nh. Providing patient\u2019s rights advocacy/assistance;\ni. Obtaining informed consent or refusal for provision of treatment;\nj. Explaining information about: medications, medical or mental health procedures, treatment, or treatment options;\nk. Explaining discharge instructions;\nl. Providing clinical assistance during a medical/mental health round (note: this requirement does not apply to performing routine medical/mental health safety checks).\nG. In the situations described in subsection (F), above, Jail staff shall:\n1. Prior to the encounter, access the ADA Tracking System or Electronic Health Record system (as applicable) and identify if the person requires reasonable accommodation(s) for Effective Communication;\n2. Provide reasonable accommodation(s) to achieve Effective Communication; and\n3. Document the method used to achieve Effective Communication and how the staff person determined that the person understood the encounter, process, and/or proceeding.\nH. Lip reading generally should not be used by staff as a means of Effective Communication. If an incarcerated person\u2019s preferred/primary method of communication is lip reading, then staff shall accommodate by speaking slowly and loudly.\nI. The County shall establish a process for logging all instances where sign language interpreters are provided to persons in custody. The County shall also log all instances where a sign language interpreter was needed but was not provided.", "samples": [{"hash": "lIDUAQYbav2", "uri": "/contracts/lIDUAQYbav2#effective-communication", "label": "Settlement Agreement", "score": 31.2606697083, "published": true}], "hash": "6e0f39a8299c921794665b25a443989e", "id": 8}, {"snippet_links": [{"key": "the-county", "type": "clause", "offset": [0, 10]}, {"key": "upon-request", "type": "clause", "offset": [27, 39]}, {"key": "aids-and-services", "type": "definition", "offset": [61, 78]}, {"key": "persons-with-disabilities", "type": "clause", "offset": [128, 153]}, {"key": "sign-language-interpreters", "type": "clause", "offset": [258, 284]}, {"key": "other-ways", "type": "definition", "offset": [312, 322]}, {"key": "information-and-communications", "type": "clause", "offset": [333, 363]}], "size": 3, "snippet": "The County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the County\u2019s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.", "samples": [{"hash": "1eVEvzH9Zqh", "uri": "/contracts/1eVEvzH9Zqh#effective-communication", "label": "Settlement Agreement", "score": 19.0, "published": true}], "hash": "62ea91501f02e13c842c5367f09010a4", "id": 9}, {"snippet_links": [{"key": "communicating-information", "type": "clause", "offset": [31, 56]}, {"key": "and-discipline", "type": "clause", "offset": [218, 232]}, {"key": "ability-to", "type": "clause", "offset": [238, 248]}, {"key": "involuntary-clients", "type": "clause", "offset": [266, 285]}, {"key": "in-writing", "type": "clause", "offset": [369, 379]}], "size": 2, "snippet": "Listening skills and skills in communicating information in a way that is understood are encompassed under this domain. This includes capacity to communicate across difference including age, ability, gender, ethnicity and discipline. The ability to communicate with involuntary clients should be considered together with capacity to communicate verbally, non-verbally, in writing and using I.T.", "samples": [{"hash": "7xtHOo1ftjl", "uri": "/contracts/7xtHOo1ftjl#effective-communication", "label": "Placement Learning Agreement", "score": 22.03764534, "published": true}, {"hash": "9EW80dmGBri", "uri": "/contracts/9EW80dmGBri#effective-communication", "label": "Placement Learning Agreement", "score": 22.0362758636, "published": true}], "hash": "0e705b71f241c6bc6622362651ae801e", "id": 10}], "next_curs": "CmASWmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjwLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiBlZmZlY3RpdmUtY29tbXVuaWNhdGlvbiMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"size": 125, "parents": [["ada-compliance", "ADA COMPLIANCE"], ["learning-assessment-and-growth", "Learning Assessment and Growth"], ["critical-analysis-of-educational-and-social-issues", "Critical Analysis of Educational and Social Issues"], ["form-and-gender", "Form and Gender"], ["specific-provisions", "Specific Provisions"]], "children": [["policies-and-procedures", "Policies and Procedures"], ["primary-consideration", "Primary Consideration"], ["phones", "Phones"], ["communication-assessment-form", "Communication Assessment Form"], ["ongoing-need-for-communication-assessments-and-consultation", "Ongoing Need for Communication Assessments and Consultation"]], "title": "Effective Communication", "id": "effective-communication", "related": [["notice-and-communication", "NOTICE AND COMMUNICATION", "NOTICE AND COMMUNICATION"], ["employee-communications", "Employee Communications", "Employee Communications"], ["general-communications", "General Communications", "General Communications"], ["routine-communications", "Routine Communications", "Routine Communications"], ["offering-communications", "Offering Communications", "Offering Communications"]], "related_snippets": [], "updated": "2025-07-24T06:49:03+00:00"}, "json": true, "cursor": ""}}