Common use of Distance Contracts Clause in Contracts

Distance Contracts. For Quebec residents only: If a merchant with whom you have concluded a distance contract is obliged to make a refund under section 54.13 of the Consumer Protection Act (chapter P-40.1) and you have paid using your Card, you may, within 60 days following the merchant’s failure to refund sums paid by you, request that we chargeback amounts payable under that distance contract and any accessory contract, and cancel all charges made to your Credit Card Account in relation to those contracts. A chargeback request must be in writing and contain the following information: (i) your name; (ii) your Card number and expiration date; (iii) the merchant’s name; (iv) the date the distance contract was entered into; (v) the amount charged to the Credit Card Account and the sums to be refunded by the merchant; (vi) a description of the goods or services that are the object of the contract and for which chargeback is requested; (vii) the reason for cancelling the contract; and (viii) the date of cancellation and the means used to send the cancellation notice to the merchant. We will acknowledge receipt of your chargeback request within 30 days, and if we conclude that a chargeback is permissible, make the chargeback and cancel all charges in connection with the distance contract within 90 days or two monthly statement periods following receipt of the request, whichever comes first.