Dispatch and Communications Clause Samples
Dispatch and Communications. 12.1 Medic shall operate a dispatch center using a Computer-Aided Dispatch (CAD) system and shall maintain all equipment and software (fixed, mobile, linkages) necessary to receive requests for emergency ambulance services made by County designated Communications Centers.
12.2 All ambulance vehicles used to perform services under this Agreement shall be equipped with two- way radios capable of communicating with Medic’s dispatch center and with, area hospitals, and Medic supervisors. All ambulance vehicles shall be equipped with Med Net radios operating on 154.400 mHz as a backup communication link to area hospitals and with radios capable of communicating with the ▇▇▇▇▇▇ County Sheriff’s communication center and with fire resources on the 154.280 mHz White Fire frequency. Additionally, Medic’s dispatch center shall record and time stamp all communications from Medic units and said recordings shall be synchronized with Medic’s CAD system, which, in turn, shall be synchronized with the National Institute of Standards and Technology (NIST) Internet Time Service (ITS) or other national standard approved by SEMSC. Recordings of communications shall be maintained for a minimum of 120 days.
12.3 All ambulance vehicles used to perform services under this Agreement shall be equipped with Mobile Display Terminals (MDT’s) and Automatic Vehicle Location (AVL) systems integrated with Medic’s CAD system. The AVL must be integrated with the CAD system to provide the following data time stamps: (1) time of ambulance arrival at incident scene; (2) time ambulance leaves incident scene for hospital or other patient destination; and (3) time ambulance arrives as hospital or other patient destination. These systems shall be in place and operational within three (3) months of the execution of this agreement.
12.4 Medic will assess the feasiblity of establishing a SAFECOM medical/fire dispatch center in accordance with their proposal and report the findings to the SEMSC Board no later than one year following the effective date of this Agreement.
Dispatch and Communications. When a call for service occurs in the Fire District, the CCRFCC CAD automatically determines the closest available unit or units and the appropriate type and number of units to respond. One or more units are then dispatched by the CCRFCC. When a call for service occurs in the City, the RCC CAD only recognizes response areas such that the closest unit or units for the geographical area are determined manually based on the CAD station sequence list. One or more units are then dispatched by the RCC.
A. General Guidelines. Responses to calls for service will follow the general guidelines specified below:
i. When a call for service occurs in the Fire District and the CCRFCC CAD determines that the closest appropriate available unit or units are City resources, the CCRFCC will directly dispatch City resources as an automatic aid response in the Fire District. When a call for service occurs in the City and the RCC determines that the closest available unit or units are Fire District resources, the RCC will directly dispatch Fire District resources as an automatic aid response in the City.
ii. The CCRFCC and RCC will immediately answer each other’s phone calls to ensure timely notifications of an automatic aid response.
iii. All necessary information including address, type of emergency, tactical radio frequency, and related information that is available will be relayed to the responding units and updated as appropriate.
iv. If the requested unit is not available, or is located so as to result in an extended response time, or encounters delays resulting from seasonal, traffic, or other restrictions so as to result in an extended response time, the requesting agency’s dispatch center will be immediately advised of the delay.
Dispatch and Communications. When a call for service occurs in the Fire District, the CCRFCC CAD automatically determines the closest available unit or units and the appropriate type and number of units to respond. One or more units are then dispatched by the CCRFCC. When a call for service occurs in the City, the BNC CAD only recognizes response areas such that the closest unit or units for the geographical area are determined manually based on the CAD station sequence list. One or more units are then dispatched by the BNC Dispatch.