Direct Support Clause Samples

Direct Support. Vendor shall provide the following Software support to the City during the term of this Agreement: (i) advice by telephone or e-mail on the use of the Software without any limit on the amount of incident reports as follows: (1) an emergency contact number and e-mail address available 24/7/365 for serious Software or Service performance issues; (2) for less serious issues, by phone from Monday to Saturday inclusive from 9:00 a.m. to 5:00 p.m. Pacific Standard Time; (ii) the dispatch out by email or mail of fix announcements to the Software, information regarding forthcoming new releases and technical newsletters; (iii) the creation and upload to the Software, from time to time, of patches and fixes in respect of the Software; (iv) the diagnosis of errors in the Software and the rectification of such errors (remotely or by attendance on site as determined by Vendor) by the issue of fixes in respect of the Software and the making of all consequential amendments (if any) to the Documentation; (v) any other support service offered to the City from time to time; and (vi) the issue of new releases of Software.

Direct Support. The District Board of Trustees may establish an annual service fee to support Foundation functions, upon the recommendation of the Superintendent/President throughPresident through the District’s Adopted Budget. The annual service fee may include a base service support amount and any additional amounts designated for unrestricted or restricted purposes within the authorized functions of the Foundation. The approved annual fee, if any, shall be distributed on either a monthly or quarterly basis as mutually determined by the Parties.

Direct Support. 6.1.1. “Tier 1 Support” is the initial support level provided to End User that addresses basic issues, generally via telephone or email communications to answer questions and help troubleshoot any difficulties that End User may have in using the Platform. 6.1.2. In general, Platform Tier 1 Support shall be provided by a third-party Resellers or distributors from whom End User has purchased access and use of the Platform. 6.1.3. If End User purchases Platform access and use directly from Microshare, Microshare or its agents may provide Tier 1 Support to End User hereunder. The support under this Platform License does not include any on-site support by Microshare unless separately purchased by End User.

Direct Support. Through this Agreement, the City will provide to Museum direct payment of funds that may be used by the Museum for its operations. This funding is tied to the fraction of the Cultural Arts mill levy that is allotted to the Museum by the City Council. The absolute dollar amount provided to the Museum may fluctuate from year to year, as do the revenues obtained by the applicable tax mill levy, subject to annual City Council appropriation and the availability of funds. However, the annual direct support provided by the City to Museum for 2023 can be approximated at $ .

Direct Support. Direct Support" is that assistance provided to the County or to a group of counties at its/their request and is not Shared Support. Direct Support includes, but is not limited to, start-up services for the County, special seminars or training or modifications for a county or counties not requested by the User Group as a whole.

Direct Support. Provide one-on-one peer support and information to individuals, carers and families who have experienced mental health concerns

Direct Support. 5.1.1. “Tier 1 Support” is the initial support level provided to End User that addresses basic issues, generally via telephone or email communications to answer questions and help troubleshoot any difficulties that End User may have in using the Platform.

Direct Support. Through this Agreement, the City will provide to Museum direct payment of funds that may be used by the Museum for its operations. This funding is tied to the fraction of the Cultural Arts mill levy that is allocated to the Museum by the City Council. The allotment fraction will remain fixed for the three years covered by this Agreement. The absolute dollar amount provided to the Museum will fluctuate from year to year during this Agreement, as do the revenues obtained by the applicable tax mill levy. However, the annual direct support provided by the City to Museum for 2015 will be $1,702,103, and can be approximated at $1,702,103.00, in years two and three. In 2016 and 2017, the City will provide by July 1 of the year preceding the applicable year the preliminary estimate of funding to be provided, based on the estimated assessed valuation provided by the County Clerk. These amounts will be finalized as soon as possible before the beginning of the succeeding year, but not until the County Clerk provides the City the final amount of assessed valuation, which typically occurs annually on or before November 20. The parties understand this section to be an express modification on the financial obligations created in the January 6, 1998, Agreement, and any supplemental agreement between the parties.