DESCARTES: UNITING PEOPLE AND TECHNOLOGY. As Scott Sangster arrives at Sea-Tac airport and boards a shuttle that will take him to ameeting 30 minutes away, he is aware that his departing flight from San Diego, arrival in Seat- tle and current transportation was all pre-arranged and confirmed via data exchange. No human inter- action and, by using an electronic boarding pass with a bar code label, no paperwork.Sangster works for Descartes Systems Group, a Waterloo, Ontario-based company that has made a name for itself by designing and us- ing technology to connect businesses with custom- ers and trading partners. Descartes’ software and Global Logistics Network™ does the ‘talking’ for systems and people, allowing companies to auto- mate manual processes, shrink customer service and billing departments, provide better service and save time and money. “The ability to move and share data be- tween companies is as important as the physical flow of goods,” says Sangster, Vice President at Descartes. “This has always been true, even be- fore Electronic Data Interchange (EDI) allowed the transfer of data from one computer system to another without the need for human interven- tion.” EDI, which has been around since the early 1970s, started the revolution by allowing multiple companies to exchange documents electroni- cally, completely eliminating paper flow and data rekeying.“EDI is commonplace now and called elec- tronic messaging,” Sangster notes, “but it ush- ered in a completely new way of doing business in the transportation industry. In 1981, Descartes started as a data network business then added applications to make the data more valuable to


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