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"type": "clause", "offset": [2457, 2463]}, {"key": "as-specified", "type": "clause", "offset": [2491, 2503]}, {"key": "arrange-for", "type": "clause", "offset": [2702, 2713]}, {"key": "contractor-to", "type": "clause", "offset": [2723, 2736]}, {"key": "work-required", "type": "clause", "offset": [2749, 2762]}, {"key": "required-work", "type": "clause", "offset": [2836, 2849]}, {"key": "to-attend", "type": "clause", "offset": [2897, 2906]}, {"key": "in-attendance", "type": "definition", "offset": [2943, 2956]}, {"key": "prior-to", "type": "clause", "offset": [2962, 2970]}, {"key": "fee-for-service", "type": "clause", "offset": [3032, 3047]}, {"key": "based-on", "type": "definition", "offset": [3048, 3056]}, {"key": "in-respect-of", "type": "definition", "offset": [3107, 3120]}, {"key": "connection-to-the-service", "type": "clause", "offset": [3126, 3151]}, {"key": "contact-customer-support", "type": "clause", "offset": [3161, 3185]}], "snippet": "23.1 You acknowledge that:\n(a) Unless stated expressly otherwise on our Website, we provide customer support for connecting the Service to a single computer that meets the System Requirements. We will not provide customer support for the connection of additional computers (even if you have nominated Additional Users for the Service), networking devices or local area networks to the Service.\n(b) We do not provide technical support for Services under the following conditions:\n(A) running internal networks connected to the Service except in connection with Hardware that is specifically designed for that purpose;\n(B) running network services or providing network services to others via the Service;\n(C) running connectivity software other than Software that we provide to you; or\n(D) Macintosh operating systems below v10.0.\n(c) We do not guarantee that the Hardware will be compatible with any network of machines.\n(d) Some telecommunication services and products are not compatible with the Service and may not be available to you following installation of the Service.\n(e) We cannot guarantee that your connection to the Internet will achieve any specific speed specified in the Pricing Schedule at any given time.\n(f) We will use reasonable care and skill in providing the Service. However, given the nature of telecommunications systems (including the Service\u2019s reliance on systems and services not owned or controlled by us), we cannot guarantee that the Service will be continuous, fault-free or accessible at all times.\n(g) We are unable to provide support for software that was not supplied by us, including software Downloaded from the Internet.\n23.2 You agree your NBN Service is provided to you by us and not NBN Co and you do not have a contract with NBN Co. You agree to report to us \u2013 and specifically NOT to NBN Co - any faults or other issues with the NBN Service that you are obtaining from us.\n23.3 If your NBN Service is faulty, in most cases you will be required to be at the Premises where the NBN Service is installed for the fault to be fixed. If iiNet requires you to be at the Premises during fault fixing, we or our contractor will contact you to arrange a suitable time.\n23.4 If you lodge a fault on the NBN Service and a technician has attended your Premises, and the fault is found to be within your own equipment (excluding where the fault is isolated to your wiring under which clause 23.5 applies), you will be required to pay an Incorrect Call-Out Fee (as specified in the Pricing Schedule).\n23.5 If you lodge a fault on the NBN Service and the fault is isolated to the wiring at your Premises (where either it does not exist, or it exists and is faulty), you can arrange for your own contractor to perform the work required to install or fix this wiring, or you can request that iiNet perform the required work. If requested, iiNet will arrange a technician to attend your premises for which you must be in attendance, and prior to commencing the work the technician will quote you a Variable Fee for Service based on the work required.\n23.6 If you experience a fault in respect of your connection to the Service, you can contact customer support by telephoning or emailing us.", "size": 17, "samples": [{"hash": "8y3v28EgU7H", "uri": "/contracts/8y3v28EgU7H#customer-support", "label": "Customer Relationship Agreement", "score": 29.0259609222, "published": true}, {"hash": "f1sVTvkrI5U", "uri": "/contracts/f1sVTvkrI5U#customer-support", "label": "Customer Relationship Agreement", "score": 28.6564178467, "published": true}, {"hash": "kygDIcJbpxp", "uri": "/contracts/kygDIcJbpxp#customer-support", "label": "Customer Relationship Agreement", "score": 27.8707923889, "published": true}], "hash": "a08bd9a75ef8f0df72a3f64eac22d0d8", "id": 4}, {"snippet_links": [{"key": "customer-support-and-training", "type": "clause", "offset": [0, 29]}, {"key": "authorized-user", "type": "definition", "offset": [109, 124]}, {"key": "customer-training", "type": "definition", "offset": [171, 188]}, {"key": "phone-support", "type": "clause", "offset": [209, 222]}, {"key": "and-documentation", "type": "clause", "offset": [236, 253]}, {"key": "support-request", "type": "definition", "offset": [261, 276]}, {"key": "same-day", "type": "definition", "offset": [302, 310]}], "snippet": "Customer support and training are FREE and available Monday-Friday, from 6:00 A.M. to 5:00 P.M. 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Basic support request is typically handled the same day. iWorQ provides \"Service NOT Software\".", "size": 17, "samples": [{"hash": "1puhWlanJOV", "uri": "/contracts/1puhWlanJOV#customer-support", "label": "Service Agreement", "score": 33.5925865173, "published": true}, {"hash": "jwFYE8MS735", "uri": "/contracts/jwFYE8MS735#customer-support", "label": "Service Agreement", "score": 33.547668457, "published": true}, {"hash": "hWn1PLIewcy", "uri": "/contracts/hWn1PLIewcy#customer-support", "label": "Service Agreement", "score": 33.4993171692, "published": true}], "hash": "33a27c0b77a13b849d42665523808b6d", "id": 2}, {"snippet_links": [{"key": "the-products", "type": "clause", "offset": [104, 116]}, {"key": "following-the", "type": "definition", "offset": [118, 131]}, {"key": "operations-guide", "type": "definition", "offset": [177, 193]}, {"key": "by-the-company", "type": "clause", "offset": [203, 217]}, {"key": "as-amended", "type": "definition", "offset": [259, 269]}, {"key": "from-time-to-time", "type": "clause", "offset": [270, 287]}, {"key": "discretion-of-the-company", "type": "clause", "offset": [300, 325]}, {"key": "provided-however", "type": "clause", "offset": [327, 343]}, {"key": "the-company-shall", "type": "clause", "offset": [350, 367]}, {"key": "notice-of-any", "type": "clause", "offset": [425, 438]}, {"key": "assist-the", "type": "clause", "offset": [474, 484]}, {"key": "company-in", "type": "clause", "offset": [485, 495]}, {"key": "warranty-service", "type": "clause", "offset": [523, 539]}], "snippet": "Distributor shall handle and promptly settle any ---------------- User's customer complaints concerning the Products, following the Company's guidance included in the Company's operations guide provided by the Company to Distributor (the \"Operations Guide\"), as amended from time to time in the sole discretion of the Company, provided however, that the Company shall provide Distributor with a 30 (thirty) day prior written notice of any such change. Distributor agrees to assist the Company in arranging for any customer warranty service.", "size": 12, "samples": [{"hash": "llNgP3HaZQU", "uri": "/contracts/llNgP3HaZQU#customer-support", "label": "International Distribution Agreement (Applied Digital Solutions Inc)", "score": 18.0, "published": true}, {"hash": "lC2MdV8rMgi", "uri": "/contracts/lC2MdV8rMgi#customer-support", "label": "Exclusive Distribution Agreement (Applied Digital Solutions Inc)", "score": 18.0, "published": true}, {"hash": "k8jTZR2BNEb", "uri": "/contracts/k8jTZR2BNEb#customer-support", "label": "International Distribution Agreement (Applied Digital Solutions Inc)", "score": 18.0, "published": true}], "hash": "b2c9e0a883d0c630f4e1cb6a0c35bb1a", "id": 7}, {"snippet_links": [{"key": "for-assistance", "type": "clause", "offset": [0, 14]}, {"key": "refer-to", "type": "definition", "offset": [59, 67]}, {"key": "available-at", "type": "definition", "offset": [85, 97]}], "snippet": "For assistance, questions or other order inquiries, please refer to our online FAQ's available at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/html/\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587.", "size": 15, "samples": [{"hash": "8t0AsRa6AG0", "uri": "/contracts/8t0AsRa6AG0#customer-support", "label": "License Agreement", "score": 32.3053283691, "published": true}, {"hash": "a2ceX9UH6Tu", "uri": "/contracts/a2ceX9UH6Tu#customer-support", "label": "License Agreement", "score": 31.4550228119, "published": true}, {"hash": "9RLIUmXVSTt", "uri": "/contracts/9RLIUmXVSTt#customer-support", "label": "License Agreement", "score": 31.4413356781, "published": true}], "hash": "96441fa5c086ef4dcb538f23190a9c0a", "id": 5}, {"snippet_links": [{"key": "provide-the", "type": "clause", "offset": [32, 43]}, {"key": "dealing-with-problems", "type": "clause", "offset": [115, 136]}, {"key": "related-to", "type": "definition", "offset": [137, 147]}, {"key": "gas-supply", "type": "clause", "offset": [148, 158]}, {"key": "the-supplier-shall", "type": "clause", "offset": [198, 216]}, {"key": "contact-information", "type": "clause", "offset": [245, 264]}, {"key": "customer-support-services", "type": "clause", "offset": [286, 311]}, {"key": "the-customer-shall", "type": "clause", "offset": [318, 336]}, {"key": "to-the-supplier", "type": "clause", "offset": [345, 360]}, {"key": "information-of", "type": "clause", "offset": [365, 379]}, {"key": "contact-person", "type": "clause", "offset": [384, 398]}, {"key": "contractual-matters", "type": "clause", "offset": [438, 457]}, {"key": "the-contracting-parties", "type": "clause", "offset": [499, 522]}, {"key": "written-notification", "type": "clause", "offset": [580, 600]}, {"key": "presented-to", "type": "definition", "offset": [601, 613]}, {"key": "contracting-party", "type": "definition", "offset": [624, 641]}], "snippet": "5.1. The Supplier undertakes to provide the Customer with customer support. The customer support shall be used for dealing with problems related to Gas supply, including price charging issues.\n5.2. The Supplier shall present to the Customer the contact information for the provision of customer support services.\n5.3. The Customer shall present to the Supplier the information of the contact person for communication with the Supplier on contractual matters and on matters of customer support.\n5.4. The Contracting Parties may unilaterally change their own contact information by written notification presented to the other Contracting Party.", "size": 10, "samples": [{"hash": "kLUymfEYIsp", "uri": "/contracts/kLUymfEYIsp#customer-support", "label": "Exchange Rules for the Commodity Market", "score": 23.4202594757, "published": true}, {"hash": "g1khQ9PFyqe", "uri": "/contracts/g1khQ9PFyqe#customer-support", "label": "Exchange Rules for the Commodity Market", "score": 23.35181427, "published": true}, {"hash": "9lBymUnsdQJ", "uri": "/contracts/9lBymUnsdQJ#customer-support", "label": "Exchange Rules", "score": 23.0985622406, "published": true}], "hash": "d1390612f0d0dc9eb7d92e06716a532d", "id": 9}, {"snippet_links": [{"key": "vendor-shall-provide", "type": "clause", "offset": [4, 24]}, {"key": "technical-advice", "type": "definition", "offset": [45, 61]}, {"key": "sales-support", "type": "definition", "offset": [66, 79]}, {"key": "participating-agencies", "type": "definition", "offset": [118, 140]}, {"key": "respond-to", "type": "definition", "offset": [159, 169]}, {"key": "working-day", "type": "definition", "offset": [199, 210]}, {"key": "after-receipt-of", "type": "clause", "offset": [211, 227]}, {"key": "the-request", "type": "clause", "offset": [228, 239]}], "snippet": "The vendor shall provide timely and accurate technical advice and sales support to Region 4 ESC staff, TCPN staff and participating agencies. The vendor shall respond to such requests within one (1) working day after receipt of the request.", "size": 9, "samples": [{"hash": "getsPUciiIY", "uri": "/contracts/getsPUciiIY#customer-support", "label": "Vendor Contract", "score": 25.8598423004, "published": true}, {"hash": "dv2xhezRWNX", "uri": "/contracts/dv2xhezRWNX#customer-support", "label": "Vendor Agreement", "score": 23.2792606354, "published": true}, {"hash": "kmLskz2N8ED", "uri": "/contracts/kmLskz2N8ED#customer-support", "label": "Vendor Agreement", "score": 22.6659812927, "published": true}], "hash": "a5e63fe5f1f6d68c3e89b24984060909", "id": 10}, {"snippet_links": [{"key": "our-services", "type": "definition", "offset": [52, 64]}, {"key": "care-team", "type": "clause", "offset": [99, 108]}, {"key": "eastern-time", "type": "definition", "offset": [193, 205]}, {"key": "to-eastern", "type": "clause", "offset": [269, 279]}, {"key": "for-further-information", "type": "clause", "offset": [408, 431]}, {"key": "commission-of", "type": "clause", "offset": [470, 483]}, {"key": "your-service", "type": "clause", "offset": [504, 516]}, {"key": "residential-customers", "type": "clause", "offset": [694, 715]}, {"key": "option-to", "type": "clause", "offset": [725, 734]}, {"key": "complaints-and", "type": "clause", "offset": [788, 802]}], "snippet": "Should you have any inquiries or concerns regarding our services, please reach out to our Customer Care team. You can call us toll-free at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587, available from 9:00 a.m. to 5:00 p.m. Eastern Time on weekdays, email us at \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587, or send a letter to Eastern Power and Gas, LLC, \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587\u2587 \u2587\u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587. If your issue remains unresolved after contacting Eastern PNG, or for further information about utilities, the Public Utilities Commission of Ohio (\u201cPUCO\u201d) is at your service. You can call them at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 (toll-free) or use TTY at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 (toll-free) between 8:00 a.m. and 5:00 p.m. on weekdays, or visit \u2587\u2587\u2587.\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587.\u2587\u2587\u2587. Additionally, residential customers have the option to seek help from the Ohio Consumers\u2019 Counsel regarding complaints and utility concerns at (877) 742 -5622 (toll-free), available from 8:00 a.m. to 5:00 p.m. on weekdays, or online at \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.", "size": 10, "samples": [{"hash": "fALuMv7HfAX", "uri": "/contracts/fALuMv7HfAX#customer-support", "label": "Natural Gas Purchase and Sale Agreement", "score": 33.241153717, "published": true}, {"hash": "gEOmaW8CH3p", "uri": "/contracts/gEOmaW8CH3p#customer-support", "label": "Natural Gas Purchase and Sale Agreement", "score": 33.2321166992, "published": true}, {"hash": "2s7iYPrv9ed", "uri": "/contracts/2s7iYPrv9ed#customer-support", "label": "Natural Gas Purchase and Sale Agreement", "score": 33.2321166992, "published": true}], "hash": "525dd4fe56751d096de979ff1180c4ad", "id": 8}], "next_curs": "ClkSU2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjULEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhljdXN0b21lci1zdXBwb3J0IzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"title": "Customer Support", "parents": [["miscellaneous", "Miscellaneous"], ["support", "Support"], ["services", "Services"], ["general-terms-and-conditions", "GENERAL TERMS AND CONDITIONS"], ["general-obligations-of-distributor", "General Obligations of Distributor"]], "children": [["", ""], ["scope", "Scope"], ["term", "Term"], ["customer-support", "Customer Support"], ["assignment-of-contract", "Assignment of Contract"]], "size": 1319, "id": "customer-support", "related": [["customer-support-and-training", "Customer Support and Training", "<strong>Customer Support</strong> and Training"], ["customer-services", "Customer Services", "Customer Services"], ["customer-support-and-closing", "Customer Support and Closing", "<strong>Customer Support</strong> and Closing"], ["product-support", "Product Support", "Product Support"], ["technical-support-services", "Technical Support Services", "Technical Support Services"]], "related_snippets": [], "updated": "2026-04-10T04:42:41+00:00"}, "json": true, "cursor": ""}}