Common use of Customer SOW Clause in Contracts

Customer SOW. Customers needing MCS services will create an RFQ each time they desire to solicit these services. The Customer shall issue a detailed RFQ that specifies a term and includes a Customer SOW stating the services, service levels, educational qualifications, and experience needed. Customers should also consider including the following information in their RFQs under the Management Consulting Services State Term Contract: • Statement of purpose. • Customer project job duties. • Required tasks and deliverables, completion of which is subject to Customer acceptance. • Requirement for contractor to provide an estimate of the hours needed to complete the projects or deliverables, as described in the Customer SOW. • Customer project timeline. • List of contractor responsibilities. • Necessary qualifications/certifications of the individuals/organization performing work on the Customer project. • Customer-specific financial consequences for non-performance (note that the financial consequences listed in section IV. g), Financial Consequences, are only in regard to the Contractor’s obligation to submit reports to the Department). • Customer-specific terms and conditions. When creating a Customer SOW, Customers are permitted to negotiate terms and conditions which supplement those contained in this Contract. Such additional terms must be for services contemplated in the Contract and must not reduce the Contractor’s obligations under the Contract (if any such conflicting terms are included in the Customer SOW, the conflict between the terns of the Customer SOW and this Contract will be resolved in favor of terms most favorable to the Customer). Specific terms and conditions within a Customer SOW are only applicable to the Customer’s PO.

Customer SOW. Customers needing MCS services will create an RFQ each time they desire to solicit these services. The Customer shall issue a detailed RFQ that specifies a term and includes a Customer SOW stating the services, service levels, educational qualifications, and experience needed. Customers should also consider including the following information in their RFQs under the Management Consulting Services State Term Contract: •  Statement of purpose. •  Customer project job duties. •  Required tasks and deliverables, completion of which is subject to Customer acceptance. •  Requirement for contractor to provide an estimate of the hours needed to complete the projects or deliverables, as described in the Customer SOW. •  Customer project timeline. •  List of contractor responsibilities. •  Necessary qualifications/certifications of the individuals/organization performing work on the Customer project. •  Customer-specific financial consequences for non-performance (note that the financial consequences listed in section IV. g), Financial Consequences, are only in regard to the Contractor’s obligation to submit reports to the Department). •  Customer-specific terms and conditions. When creating a Customer SOW, Customers are permitted to negotiate terms and conditions which supplement those contained in this Contract. Such additional terms must be for services contemplated in the Contract and must not reduce the Contractor’s obligations under the Contract (if any such conflicting terms are included in the Customer SOW, the conflict between the terns of the Customer SOW and this Contract will be resolved in favor of terms most favorable to the Customer). Specific terms and conditions within a Customer SOW are only applicable to the Customer’s PO.

Customer SOW. Customers needing MCS FPA services will create an RFQ each time they desire to solicit these services. The Customer shall issue a detailed RFQ that specifies a term and includes a Customer SOW stating the services, service levels, educational qualifications, and experience needed. Customers should also consider including the following information in their RFQs under the Management Consulting Services Financial and Performance Audits State Term Contract: • Statement of purpose. • Customer project job duties. • Required tasks and deliverables, completion of which is subject to Customer acceptance. • Requirement for contractor to provide an estimate of the hours needed to complete the projects or deliverables, as described in the Customer SOW. • Customer project timeline. State Term Contract No. 84111600-20-1 For Financial and Performance Audits • List of contractor responsibilities. • Necessary qualifications/certifications of the individuals/organization performing work on the Customer project. • Customer-specific financial consequences for non-performance (note that the financial consequences listed in section IV. g), Financial Consequences, are only in regard to the Contractor’s obligation to submit reports to the Department). • Customer-specific terms and conditions. When creating a Customer SOW, Customers are permitted to negotiate terms and conditions which supplement those contained in this Contract. Such additional terms must be for services contemplated in the Contract and must not reduce the Contractor’s obligations under the Contract (if any such conflicting terms are included in the Customer SOW, the conflict between the terns of the Customer SOW and this Contract will be resolved in favor of terms most favorable to the Customer). Specific terms and conditions within a Customer SOW are only applicable to the Customer’s PO.