Common use of Customer Service Training Process Clause in Contracts

Customer Service Training Process. Contractor shall demonstrate to Covered California that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in Covered California. As part of this demonstration, Contractor shall permit Covered California to inspect and review its training materials. Covered California will share its customer service training modules with Contractor.

Customer Service Training Process. Contractor shall demonstrate to Covered California that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in Covered California. As part of this demonstration, Contractor shall permit Covered California to inspect and review its training materials. Covered California will share its customer service training modules with Contractor.. ARTICLE 4 - QUALITY, NETWORK MANAGEMENT, DELIVERY SYSTEM STANDARDS AND IMPROVEMENT STRATEGY