Customer Service Records. Daily logs of all Complaints and Inquiries shall be retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer service center records which include, but are not limited to the following statistics:
Customer Service Records. Collector shall maintain customer service records for the Town relating to:
Customer Service Records. (CSR) for Local Port Out: You are solely responsible for providing Your end-user subscribers with any relevant service records to use for Local Port OUT. Where supported by Voice Telco Services’ carriers, Voice Telco Services will submit Your own company name and address for newly provisioned numbers from inventory for the carrier’s records; this enables You to provide a standard CSR to Your end-users on eventual port out without consulting Intermedia. If additional information is necessary, You may request Voice Telco Services to provide information as is currently on file with Voice Telco Services’ carriers as an additional service; provided that a per TN CSR fee will apply per Exhibit B. In such instances, You will provide Your own CSR to Your end-user subscribers based on information that Voice Telco Services provides.
Customer Service Records. Seller shall use commercially reasonable efforts to compile and deliver to Buyer certain customer service records for all Subscribers and Shoppers in a form and media as mutually agreed to by the parties; provided, however, that the compilation and delivery of such records are technically feasible for both parties and will not require Seller to employ resources in addition to the resources currently allocated for the operation of its business. PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.
Customer Service Records. The Operator will maintain a written or electronic record (“Customer Service Records”) of customer calls, and such Customer Service Records will at all times be sufficiently detailed to demonstrate the Operator’s compliance or non-compliance with each material Customer Service Level and Performance Standard included herein. Specifically, Operator’s Customer Service Records will at a minimum identify: (a) the date and time when any Trouble Report is received, (b) the nature of the complaint, (c) the action taken by the Operator in response to the call, (d) the results of the action taken, (e) a summary of Trouble Reports that were cured (and the time required for such cure) and that were not cured, and (f) the period of time during which any Service was unavailable due to a Force Majeure event. With respect to Service Orders, the Customer Service Records will identify: (g) the date and time when the Service Order is received, (h) the nature of the Service Order, (k) the time and date on which the Service install or change is completed. The Operator will make its standard summary versions of the Customer Service Records (among other things, this includes the remove of Resident names and addresses) available for inspection by the Association (or its representative) at any time during regular business hours upon request by the Association to schedule a mutually convenient date within five business days of the requested date, up to one time after the end of each quarter, unless otherwise mutually agreed. The Operator will make available to the Property on a quarterly and annual basis or upon request by the Property on a historical basis, network statistics with regard to the bandwidth being delivered to the Property, Major and Minor Service Problem reporting, Outage reporting, maintenance issues and Trouble Reports.
