Customer Service Levels Sample Clauses

Customer Service Levels. (a) HomeSide Lending shall maintain a dedicated customer service liaison department within its correspondent lending division to respond specifically to Banc One issues and concerns.
Customer Service Levels. Supplier’s customer service system is supported by a full-service call centre as part of our Shared Services Centre (SSC). Live agents are available from Monday to Friday from 9 a.m. – 5:30 p.m. PST by dialing 0.000.000.0000. SSC provides direct telephone contact for our parking customers. We utilize a proprietary online customer management system that gives our SSC customer service representatives a complete history of each customer’s account and other pertinent details, including the facility’s current rates and availability of additional spaces. This unique feature is in addition to a patron’s ability to reach Supplier guarantees that response times for both normal and emergency equipment maintenance servicing will not exceed two hours Telephone Support All pay stations will have an emergency phone number on the unit to allow all parkers to contact our customer service Shared Services Centre (SSC). Infection Control Parking operations is the first point of contact for many who visit the hospital. Supplier provided disinfection methods include multiple antibacterial cleanups per day, hand sanitizer and surgical masks by the bus door and valet stand in addition to awareness signage posted inside the bus.
Customer Service Levels. The parties agree to set mutually acceptable objective ranges for each of the above Service Standards before June 1, 2000. 134 EXHIBIT N (CONTINUED) LATE DELIVERY FEES DEFINITIONS: A "Distributor scheduled purchase order line item" is defined as a line item on a purchase order placed at standard lead time. The Company accepts and confirms the purchase order line item. A "late delivery line item" is defined as a "Distributor scheduled purchase order line item" which was not shipped on the date agreed and/or in the quantity required.
Customer Service Levels. LION represents and warrants to IMX that it shall provide at least the same level of quality and service to all Customers Referred by IMX with respect to LION Products and First Tier Support as it provides to all other customers of LION Products and recipients of customer care and support by LION or its designated representatives. IMX represents and warrants to LION that it shall provide at least the same level of quality and service to all Customers Referred by LION with respect to the IMX Exchange as it provides to all other lenders and brokers using the IMX Exchange.

Related to Customer Service Levels

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

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