Customer Service Guarantee Clause Samples

Customer Service Guarantee. 30.1 To the extent we provide you with a standard telephone service, as defined in the CSG, including certain specified enhanced call handling features, we may be obliged to comply with the CSG. In such case, you acknowledge and agree that: 30.1.1 the CSG sets performance standards for service connection times, fault repair times and keeping appointments to provide you with these services; 30.1.2 the CSG does not apply to customer equipment (including Equipment) or to customers who have more than five telephone lines; 30.1.3 that where you have nominated in your Application to waive (where applicable to the Voice Services nominated in your Application), in whole or part, your CSG rights in relation to certain Voice Services, we are not obliged to provide you with or comply with the CSG; 30.1.4 where applicable, if we fail to meet CSG performance standards you may be entitled to specified monetary compensation; and 30.1.5 our CSG policy is available on our website.

Customer Service Guarantee. To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”). The CSG sets out minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. The CSG does not apply to Your Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time.

Customer Service Guarantee. You may also have certain rights and remedies under the Customer Service Guarantee with respect to minimum connection and fault repair times and We accept any liability We have to You in accordance with, and subject to, the Customer Service Guarantee.

Customer Service Guarantee a) The Telecommunications (Consumer Protection and Service Standards) ▇▇▇ ▇▇▇▇ outlines the Customer Service Guarantee Standard (the “CSG”). The CSG covers the supply of standard fixed line telephone services. The CSG sets out timeframes for the connection of standard telephone services, the repair of faults and for appointments. b) Only voice telephony faults are covered by the CSG. This means that non-voice faults such as Internet or fax faults and enhanced services such as call waiting and forwarding are not covered. c) The CSG also does not apply to customer Equipment or to customers who have more than five telephone services and in certain situations such as mass disruptions, where the customer denies access or where the customer waives their CSG rights.

Customer Service Guarantee. For some of our Services, it is a condition that you waive your entitlements under the Customer Service Guarantee Standard (the (a) The CSG sets out minimum performance standards for Standard Phone Services in relation to connection times, fault repairs, and keeping appointments. (b) When we provide our customers a Standard Phone Service and specified enhanced call handling features, that Service must comply with the CSG. (c) If we don’t meet CSG standards, you may be entitled to the monetary compensation in the CSG. (d) There are circumstances where we may be exempt from meeting the CSG standards, including: ● if you agreed to a CSG waiver in your Application or the relevant Critical Information Summary, ● where you unreasonably refuse us access to your premises, or ● if you miss an appointment without giving us reasonable notice. (e) The CSG does not apply to: ● customer Equipment or ● customers that have more than five standard phone Services. For more information about the CSG, go to the ACMA website at ▇▇▇.▇▇▇▇.▇▇▇.▇▇. (f) We connect Services not covered by the CSG within a reasonable time.

Customer Service Guarantee. Refer to the Service Description for information as to whether or not the Customer Service Guarantee applies to the Service.

Customer Service Guarantee. A key obligation placed on Carriage Service Providers who supply a Standard Telephone Service is the Customer Service Guarantee (CSG). The CSG is a standard intended to promote service improvement and protection against poor service and outlines minimum performance requirements for specified services (including enhanced call handling features such as Call waiting). The standard excludes customers with 5 or more ‘phone lines’ and does not apply to customer equipment or the disconnection of a service. You acknowledge that you waive your protection and rights under the Customer Service Guarantee in return for significant benefits being low cost call rates, a 30-day trial period and technical support.

Customer Service Guarantee. 8.1 The Customer has certain rights under the Telecommunications (Customer Service Guarantee) Standard 2011 (Cth) ("CSG") which may or may not apply to the Services provided by Essential Telco. 8.2 Those rights include: 8.2.1 the right to be provided with information about the CSG and the performance standards applicable under it; 8.2.2 the right to receive compensation if a standard telephone service is not connected within a specified timeframe; 8.2.3 the right to receive compensation if a fault or service difficulty exists on a standard telephone service and is not rectified within a specified timeframe; and 8.2.4 the right to receive compensation if Essential Telco misses an appointment in connection with a standard telephone service. 8.3 The timeframes and amounts of compensation vary on account of the Customer's location, the nature of the infrastructure, and the length of time of the delay. 8.4 Upon accepting the Services pursuant to the terms and conditions of this Agreement, the Customer agrees to waive its rights under the CSG. 8.5 The Services are provided to the Customer on the condition that it waives its rights under the CSG. 8.6 Essential Telco considers (but does not warrant) that its Services are less expensive as a result of its requirement that the Customer waives its rights under the CSG. 8.7 If the Customer withdraws its waiver under this clause 8 within 7 days of entering into this Agreement with Essential Telco, Essential Telco may elect to terminate the Agreement immediately.

Customer Service Guarantee. The Customer Service Guarantee under Part 5 of the Telecommunications (Consumer Protection and Service Standards) ▇▇▇ ▇▇▇▇ prescribes mandatory performance standards for certain telecommunications services. Internode will comply with such standards to the extent that they apply to the Services offered.