CUSTOMER SERVICE FUNCTIONS. (a) Provide a telephone staff or other medium to respond to customer inquiries. (b) Prepare and update service forms necessary to support the Contract. (c) Respond to written inquiries from Contract Owners. (d) Coordinate complaint resolution (formal and informal).
Appears in 4 contracts
Sources: Master Marketing and Distribution Agreement (American General Life Insurance Co of New York Separ Acct E), Master Marketing and Distribution Agreement (American General Life Insurance Co of New York Separ Acct E), Master Marketing and Distribution Agreement (American General Life Insurance Co Separate Account D)