{"component": "clause", "props": {"groups": [{"size": 15, "snippet_links": [{"key": "our-goal", "type": "clause", "offset": [0, 8]}, {"key": "complete-satisfaction", "type": "clause", "offset": [17, 38]}, {"key": "in-the-event", "type": "clause", "offset": [40, 52]}, {"key": "satisfactorily-completed", "type": "definition", "offset": [71, 95]}, {"key": "service-manager", "type": "definition", "offset": [124, 139]}, {"key": "issue-to", "type": "definition", "offset": [241, 249]}, {"key": "the-situation", "type": "clause", "offset": [283, 296]}], "samples": [{"hash": "4xgelbP5S1g", "uri": "/contracts/4xgelbP5S1g#customer-satisfaction", "label": "Pool Maintenance Service Agreement", "score": 26.9366436005, "published": true}, {"hash": "dEh56AaQ3OA", "uri": "/contracts/dEh56AaQ3OA#customer-satisfaction", "label": "Pool Maintenance Service Agreement", "score": 24.9246788025, "published": true}, {"hash": "a2sNehm5doT", "uri": "/contracts/a2sNehm5doT#customer-satisfaction", "label": "Pool & Spa Maintenance Service Agreement", "score": 24.9246788025, "published": true}], "snippet": "Our goal is your complete satisfaction. 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This support is necessary to achieve and maintain high Customer satisfaction. RESELLER agrees that high Customer satisfaction is a condition of its continued authorization by FAST. RESELLER agrees that it will not market and sell the products in geographical areas where it does not have the ability to support them. In addition, in order to help ensure high Customer satisfaction, RESELLER agrees; \u2022 To report to FAST promptly all actual problems with any Product that, in RESELLER\u2019s judgment have the potential to materially impact the Customer\u2019s reasonable enjoyment of FAST Products \u2022 To maintain a shipment report identifying the Customer, the Product sold, the date of sale, and the quantities of the Products sold: \u2022 To retain all shipment reports for three (3) years after the date of sale, and assist FAST, upon request, in tracing a product to a Customer in distributing critical product information, or in discovering unauthorized marketing or infringing acts; \u2022 To conduct business in a manner that reflects favorably at all times on the products, goodwill and reputation of FAST; \u2022 To avoid deceptive, misleading or unethical practices that are or might be detrimental to FAST or the FAST Products; \u2022 To refrain from making any false or misleading representations with regard to FAST or the Products; and \u2022 To refrain from making any representations, warranties or guarantees to customers with respect to the specifications, features or capabilities of the Products that are inconsistent with the literature distributed by FAST, or representations made by FAST employees.", "hash": "d2b2610476e28832320f18afb4dd2fb7", "id": 10}, {"size": 21, "snippet_links": [{"key": "our-goal", "type": "clause", "offset": [0, 8]}, {"key": "complete-satisfaction", "type": "clause", "offset": [17, 38]}, {"key": "in-the-event", "type": "clause", "offset": [40, 52]}, {"key": "not-completed", "type": "clause", "offset": [66, 79]}, {"key": "to-your-satisfaction", "type": "definition", "offset": [80, 100]}, {"key": "department-manager", "type": "clause", "offset": [146, 164]}, {"key": "immediately-upon", "type": "clause", "offset": [183, 199]}, {"key": "the-issue", "type": "clause", "offset": [209, 218]}, {"key": "corrective-action", "type": "definition", "offset": [279, 296]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [297, 315]}], "samples": [{"hash": "ktEUvjywF4g", "uri": "/contracts/ktEUvjywF4g#customer-satisfaction", "label": "Hot Tub / Swim Spa Opening Services Agreement", "score": 30.3465442657, "published": true}, {"hash": "aoPttzpKcuZ", "uri": "/contracts/aoPttzpKcuZ#customer-satisfaction", "label": "Pool Opening Services Agreement", "score": 30.1494522095, "published": true}, {"hash": "9tvbv4FJBzc", "uri": "/contracts/9tvbv4FJBzc#customer-satisfaction", "label": "Hot Tub & Swim Spa Opening Agreement", "score": 30.1046390533, "published": true}], "snippet": "Our goal is your complete satisfaction. In the event that work is not completed to your satisfaction, please notify \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 Pools & Spas Service Department manager at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 immediately upon noticing the issue. Our goal is to address the issue and provide any necessary corrective action in a timely manner.", "hash": "c8536902713c6db774f8e5e71cdc5d53", "id": 2}, {"size": 7, "snippet_links": [{"key": "management-team", "type": "clause", "offset": [9, 24]}, {"key": "level-of-service", "type": "definition", "offset": [62, 78]}, {"key": "we-provide", "type": "clause", "offset": [84, 94]}, {"key": "our-clients", "type": "clause", "offset": [98, 109]}, {"key": "participate-in", "type": "definition", "offset": [153, 167]}, {"key": "customer-satisfaction-survey", "type": "definition", "offset": [170, 198]}], "samples": [{"hash": "aHQdcpkUzha", "uri": "/contracts/aHQdcpkUzha#customer-satisfaction", "label": "Reclaim Service & Fee Agreement", "score": 22.6372356415, "published": true}, {"hash": "449k4LfzV1y", "uri": "/contracts/449k4LfzV1y#customer-satisfaction", "label": "Reclaim Service & Fee Agreement", "score": 20.1108837128, "published": true}, {"hash": "a33yLSEvWKH", "uri": "/contracts/a33yLSEvWKH#customer-satisfaction", "label": "Reclaim Service & Fee Agreement", "score": 20.0314846039, "published": true}], "snippet": "At Money Management Team we continually strive to improve the level of service that we provide to our clients. As such, you may receive an invitation to participate in a customer satisfaction survey via Feefo or Survey Monkey", "hash": "a647417f50d6a8765f1dbcd3954703a6", "id": 8}, {"size": 13, "snippet_links": [{"key": "services-to-be-provided", "type": "clause", "offset": [4, 27]}, {"key": "off-contracts", "type": "clause", "offset": [39, 52]}, {"key": "satisfaction-of", "type": "clause", "offset": [60, 75]}, {"key": "contracting-authorities", "type": "clause", "offset": [76, 99]}, {"key": "authority-of-the", "type": "clause", "offset": [125, 141]}, {"key": "customer-satisfaction-surveys", "type": "clause", "offset": [172, 201]}], "samples": [{"hash": "fCm0s4Z6Faa", "uri": "/contracts/fCm0s4Z6Faa#customer-satisfaction", "label": "Framework Agreement for the Provision of Management Consultancy Services", "score": 28.5719871521, "published": true}, {"hash": "9fFL3Yw269I", "uri": "/contracts/9fFL3Yw269I#customer-satisfaction", "label": "Framework Agreement", "score": 28.4795036316, "published": 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to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier\u2019s performance against customer satisfaction surveys\n4.2 The Supplier to respond to all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident response and submit to the Authority via the monthly MI\n4.3 The Supplier to resolve all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident resolution and submit to the Authority via the monthly MI.", "hash": "806edc50b893b186530fb2d1be77b2e4", "id": 3}, {"size": 7, "snippet_links": [{"key": "the-customer", "type": "definition", "offset": [0, 12]}, {"key": "based-on", "type": "definition", "offset": [41, 49]}, {"key": "user-surveys", "type": "clause", "offset": [50, 62]}, {"key": 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the accuracy, completeness, consistency, effectiveness, timeliness, and overall quality of the service provided by OTS. The primary measure is the percent of respondents who choose a score above \"fair\" or above the mid-point on a numeric scale. For purposes of determining acceptable levels of OTS performance, San Antonio College customers seeks to maintain customer satisfaction at or above 70%.", "hash": "944a084221f81b938fea3b5f90c811fa", "id": 7}, {"size": 7, "snippet_links": [{"key": "services-to-be-provided", "type": "clause", "offset": [17, 40]}, {"key": "satisfaction-of", "type": "clause", "offset": [64, 79]}, {"key": "contracting-authorities", "type": "clause", "offset": [80, 103]}, {"key": "the-supplier", "type": "clause", "offset": [142, 154]}, {"key": "customer-satisfaction-surveys", "type": "clause", "offset": [177, 206]}], "samples": [{"hash": "kL8kMnVeUDO", "uri": "/contracts/kL8kMnVeUDO#customer-satisfaction", "label": "Dynamic Purchasing System Agreement", "score": 30.197555542, "published": true}, {"hash": "hPmaULKf09j", "uri": "/contracts/hPmaULKf09j#customer-satisfaction", "label": "Dynamic Purchasing System Agreement", "score": 27.0711841583, "published": true}], "snippet": "3.1 Goods and/or Services to be provided under Contracts to the satisfaction of Contracting Authorities 100% Confirmation by the Authority of the Supplier\u2019s performance against customer satisfaction surveys", "hash": "a6fc5cd2fdef9f042306e30c791944aa", "id": 9}, {"size": 9, "snippet_links": [{"key": "satisfaction-surveys", "type": "clause", "offset": [3, 23]}, {"key": "available-to", "type": "definition", "offset": [38, 50]}, {"key": "orange-county", "type": "definition", "offset": [150, 163]}, {"key": "economic-development", "type": "clause", "offset": [178, 198]}, {"key": "data-collected", "type": "clause", "offset": [243, 257]}, {"key": "development-activities", "type": "clause", "offset": [404, 426]}, {"key": "to-the-county", "type": "definition", "offset": [511, 524]}, {"key": "on-a-quarterly-basis", "type": "definition", "offset": [525, 545]}], "samples": [{"hash": "3qZql5BJy4F", "uri": "/contracts/3qZql5BJy4F#customer-satisfaction", "label": "Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services", "score": 32.2899208069, "published": true}, {"hash": "91DRbgIW8fj", "uri": "/contracts/91DRbgIW8fj#customer-satisfaction", "label": "Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services", "score": 32.0333747864, "published": true}, {"hash": "flWh1oSJaAV", "uri": "/contracts/flWh1oSJaAV#customer-satisfaction", "label": "Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services", "score": 31.3318405151, "published": true}], "snippet": "a. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronical survey via a format provided by Orange County Workforce and Economic Development. Subrecipient shall review and evaluate the data collected.\nb. Subrecipient shall communicate to their staff that meeting customer satisfaction and expectations is a primary goal. Therefore, all workforce development activities must be client centered.\nc. 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